Store Manager at Pandora Boutique, Springfield Town Center

REEDS Jewelers; Springfield (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Join REEDS Jewelers as a Store Manager in our Pandora boutique, where you will lead a high-performing team and drive sales while fostering an environment of passion and growth. You will be responsible for enhancing customer experiences and developing talent, with a strong focus on performance excellence and integrity within a luxury retail context.

Benefits

Health insurance

Dental insurance

401k

Merchandise discounts

Career growth opportunities

Qualifications

• 3+ years of leadership experience in luxury, specialty, or jewelry retail.
• Proven track record of meeting/exceeding sales goals.
• Strong talent development capabilities.

Responsibilities

• Own store performance, exceeding sales goals and KPIs.
• Recruit, train, and retain top-tier talent.
• Ensure flawless execution of daily operations.

Skills

Leadership

Sales Strategy

Clienteling

Education

High School Diploma or Equivalent

Tools

POS systems

Microsoft Office

Digital commerce tools

Job description

Join us today at our Pandora Boutique! This location is exclusively Pandora-branded owned and operated by REEDS Jewelers, a family-run company celebrating excellence since 1946. REEDS is known for its high standards of quality, personalized service, and ethical leadership in the jewelry and luxury retail industry. Learn more about our story and career opportunities atREEDS.jobs.

About Pandora

Pandora is a global leader in self-expression through jewelry, renowned for its iconic charm bracelets, elegant rings, and timeless necklaces. With a bold commitment to sustainability— the brand continues to set the standard in innovation and responsible craftsmanship. Working in a Pandora boutique means more than just selling jewelry—it’s about helping customers celebrate life’s moments and milestones. As the face of a beloved global brand, boutique team members connect with passionate, loyal clients who return time and again to build meaningful personal collections. Every day is an opportunity to create unforgettable experiences.

Springfield Town Center offers exceptional exposure in Northern Virginia, drawing from the affluent DC metro area with high disposable income and strong luxury retail demand. Living in Springfield provides excellent schools, easy Metro access to Washington D.C., and a variety of outdoor parks and entertainment options. This market offers tremendous potential for retail professionals ready to excel in a competitive, upscale environment.

Store Manager

We’re searching for a strategic and service-drivenStore Managerto lead a high-performing team within our REEDS + Pandora boutique. As the Store Manager, you’ll set the tone for excellence—driving sales, developing talent, and delivering a client experience that aligns with REEDS’ luxury values. You’ll be responsible for both the business results and the culture of your store, fostering an environment rooted in passion, integrity, and growth.

What You’ll Do

Sales & Business Leadership

• Own store performance, exceeding sales goals and KPIs
• Leverage sales analytics to drive strategy and opportunity
• Lead by example as a selling manager and brand ambassador
• Oversee visual presentation, product mix, and promotional execution

Client Experience

• Deliver a seamless, personalized luxury experience to every customer
• Inspire the team to build long-term client relationships through effective clienteling
• Lead from the floor during peak moments and events
• Actively seek and respond to client feedback

Team Development

• Recruit, train, and retain top-tier talent
• Coach with consistency and clarity to support team growth and development
• Create a culture of accountability, performance, and celebration
• Facilitate continuous learning and ensure completion of training programs

Operations & Store Standards

• Ensure flawless execution of daily operations
• Monitor inventory, security, and loss prevention
• Oversee compliance, safety, and store policy adherence
• Maintain back-of-house organization and optimize operational efficiency

Our Values

We lead through REEDS’ core principles:

• Integrity – Do what’s right, always
• Performance Excellence – Drive results and growth
• Stewardship – Build trust at every turn
• Professionalism – Lead with confidence and consistency
• Entrepreneurial Spirit – Think boldly, act decisively
• Team Orientation – Support, uplift, and collaborate
• Passion – Love what you do and share it with others

Required Qualifications

• 3+ years of leadership experience in luxury, specialty, or jewelry retail
• Proven track record of meeting/exceeding sales goals
• Strong leadership presence and talent development capabilities
• Proficient in POS systems, Microsoft Office, and digital commerce tools
• Availability to work a flexible schedule, including nights, weekends, and holidays
• High School Diploma or Equivalent
• Legal authorization to work in the U.S.

Preferred Qualifications

• GIA coursework or certification
• Deep passion for fine jewelry, timepieces, and Pandora

REEDS Jewelers offers a comprehensive compensation program that includes health/dental/life/LTD insurance, 401k, merchandise discounts, career growth and a drug free workplace.

REEDS Jewelers is an Equal Opportunity Employer. We value the diversity of our team, and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. REEDS provides a smoke and drug-free environment.