Store Manager Assistant - New York City

Polène Paris; New York (NY); On-site; USD 55,000 - 65,000; Full time

Job summary

An established industry player in luxury leather goods is seeking a passionate Assistant Store Manager to join their flagship team in New York City. This role offers a unique opportunity to work in a vibrant environment, where your leadership and customer service skills will shine. You will support the Store Manager in driving sales growth, managing daily operations, and ensuring an exceptional experience for a discerning clientele. If you have a passion for luxury products and a knack for team management, this is the perfect opportunity to elevate your career in retail.

Qualifications

• 5+ years in luxury retail with managerial experience.
• Strong leadership and team management skills.

Responsibilities

• Assist Store Manager in managing sales and operations.
• Ensure excellent customer experience and team collaboration.
• Optimize stock management and customer service processes.

Skills

Leadership

Team Management

Business Development

Customer Service

Performance Management

Microsoft Office

Education

Experience in Luxury Retail

Job description

Join to apply for the Store Manager Assistant - New York City role at Polène Paris

2 weeks ago Be among the first 25 applicants

Join to apply for the Store Manager Assistant - New York City role at Polène Paris

This range is provided by Polène Paris. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$55,000.00/yr - $65,000.00/yr

Founded in 2016, the French leather goods brand Polène stands out for its exceptional artisanal craftsmanship, creating timeless pieces with organic designs directly inspired by nature.

In a context of strong growth and international expansion, we are structuring our operations in 2025 and surrounding ourselves with top talent to develop deep expertise at every level of our organization. Our distinctly artistic positioning supports the elevation of our handbag and jewelry collections, backed by 800 artisans in our workshops located in Ubrique, Spain.

The Polène story can be written with you: join us in store and contribute to this adventure at the heart of our flagship, where a passionate team works to offer an exceptional customer experience.

AS PART OF OUR FLAGSHIP TEAM

Polène boutiques embody our brand’s universe, reflecting our positioning that attracts a high-end, international clientele. By applying for this position, you are embarking on a journey where a passion for luxury leather goods and an unwavering dedication to exceptional service will define your daily endeavors. Our flagship store in SoHo requires experienced individuals capable of delivering remarkable experiences to our demanding customers.

As an Assistant Store Manager, you support the Store Manager in daily tasks and assist in managing the team and driving sales growth. You are also involved in the operational management of the store and contribute to its smooth operation and performance.

Your responsibilities will include :

• Assist the Store Manager in proactively managing sales revenue and implementing action plans or processes to boost sales and improve teamwork.
• Help represent the excellence of Polène and its products in our first NYC boutique.
• Provide and ensure an excellent customer experience.
• Participate in identifying market opportunities to attract new customers.
• Be proactive and exemplary in implementing a premium CRM.

2/ Store Management

• Communicate and collaborate with headquarters teams on the store's operational and strategic topics to build and maintain operational excellence.
• Assist in stock management in the store with the stock team and oversee proper communication of needs with the Procurement Officer.
• Contribute to optimizing customer service processes in-store, including repairs, warranties, returns, and exchanges, to maximize efficiency and customer satisfaction.

3/ Team Management

• Foster a collaborative, positive, and harmonious working environment that conveys the DNA of Maison Polène.
• Identify training needs for your teams and work in collaboration with the Retail Excellence and Training Manager.
• Optimize staff management and scheduling to cover all essential tasks related to business activity.
• Participate in recruiting, onboarding, and training new employees.
• Contribute to motivating the teams through inspiring, challenging, and engaging daily briefings.

OUR EXPECTATIONS

• You have significant experience of at least 5 years in a luxury brand and a minimum of one year in a managerial position within a luxury store.
• You possess excellent leadership and team management skills and are a natural leader, able to motivate, unite, and inspire your team members.
• You have strong skills in business development, performance management, and organization.
• You are fluent in English (knowledge of another language is a plus).
• You are proficient in Microsoft Office.

Pay: $55,000.00 -$65,000.00 per year

If you're passionate about luxury leather goods, coaching teams and driving performance, we invite you to apply and join the dynamic Polène team!

Polène is committed to ensuring inclusive recruitment processes and to selecting and promoting each candidate in an ethical and fair manner.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Industries

  Retail

Referrals increase your chances of interviewing at Polène Paris by 2x

Sign in to set job alerts for “Store Manager” roles.

Manhattan, NY $72,400.00-$101,400.00 6 days ago

New York, NY $90,000.00-$105,000.00 1 week ago

New York, NY $100,000.00-$110,000.00 5 days ago

New York, NY $100,000.00-$105,000.00 2 months ago

Sr. Store Manager, Global Flagship - UGG

New York, NY $75,000.00-$95,000.00 2 days ago

Department Manager, Men's - New York, NY - 57th St. Flagship

New York, NY $100,000.00-$110,000.00 1 week ago

Retail Assistant Store Manager-LEXINGTON AVENUE

New York, NY $110,000.00-$125,000.00 1 hour ago

New Store Retail Operations Manager - New York

New York City Metropolitan Area 22 hours ago

Queens, NY $72,400.00-$101,400.00 6 days ago

New York, NY $140,000.00-$165,000.00 1 week ago