Store Manager, Assistant Manager, General Service Front/Back Shop, and Automotive Technicians

Monro, Inc.; Santa Ana (CA); On-site; USD 60,000 - 75,000; Full time

Job summary

Join a dynamic automotive service team dedicated to providing exceptional service and quality repairs. This role offers the chance to lead a store team, drive sales, and develop strong customer relationships in a supportive environment. With a people-first approach, you'll be part of a company that values integrity and teamwork. Whether you're an experienced manager or an aspiring automotive technician, Monro provides opportunities for growth and development, ensuring that every team member can thrive. Embrace the chance to shape a better future for yourself and the automotive industry with us!

Benefits

Performance based incentives

Paid vacation and holidays

Reimbursement for ASE Certifications

401k eligibility immediately upon hire

Employee Discounts

Healthcare, Vision, and Dental for Full-time teammates

Qualifications

• High School Diploma required; 2+ years of automotive and sales experience preferred.
• Proven leadership in retail/sales and ability to manage finances.

Responsibilities

• Lead store team to deliver exceptional customer service and drive sales performance.
• Manage store operations, including staffing, scheduling, and inventory control.

Skills

Leadership

Customer Service

Problem-Solving

Inventory Management

Communication

Automotive Knowledge

Education

High School Diploma or equivalent

Tools

Basic automotive tools

Job description

Store Manager, Assistant Manager, General Service Front/Back Shop, and Automotive Technicians

• Full-time
• Department: District 228

Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach.

Headquartered in our hometown of Rochester, New York, where our founder, Chuck August, opened his first store in 1957, we have grown to nearly 1,300 auto repair shops and tire dealers in 32 states from coast to coast. Monro powers 16 highly respected tire and auto service brands, supporting each company’s regional strength and community connections. From big cities to small towns to rural crossroads, you will find us in neighborhoods of every shape, size, and color.

Under the Monro banner, we are united TEAM, and share the same mission to bring our guests the highest quality tire and auto service in the industry.

Do you have what it takes to shape a better future for yourself and the automotive service industry? Our vision is to be America’s leading auto and tire centers, trusted by consumers as the best place in our neighborhoods for quality automotive maintenance and repairs. We’re looking for motivated individuals at every stage in their career who share our vision. Positions are available in our retail locations across our many brands, in field management, and in store operations at our Store Support Center in Rochester, New York. If you like helping others, as much as you like working on cars; if you enjoy being part of a team, solving problems, and building guest relationships, if you value honesty and integrity - we have a Destination for you at Monro.

Responsibilities:

Automotive Store Manager:

Salary Range: $60,000 - $75,000 annually based on experience. This role includes additional incentives.

• Lead and develop store team to deliver exceptional customer service
• Drive sales performance and maximize product knowledge
• Manage store operations, including staffing, scheduling, and inventory control
• Oversee technical aspects and assist with services/repairs
• Maintain store appearance and ensure compliance with company policies and safety regulations
• Build customer relationships and address all customer needs
• Maintain technical proficiency through required training

Pay: $20-$25 per hour. Pay is based on experience. This role is eligible for additional compensation and incentives.

Assistant Manager Responsibilities:

• Collaborate with Store Manager on operations of the store and decisions of hiring, training, coaching, disciplining, and terminating employees.
• Support automotive technicians in establishing and maintaining productive sales environment by training and developing teammates on all shop operations and guest services.
• Assist with scheduling employees, completing timecards, and assigning work to Lube and Tire technicians.
• Perform duties of automotive technician when needed.
• Attend meetings and clinics to maintain current knowledge of tools, parts, and repairs.

Salary Range: $20.00 - $35.00 per hour based on experience. $30 - $45 Flat Rate based on experience.

Automotive Technician Responsibilities:

• Perform basic vehicle diagnostics and identify required repairs
• Complete Monro's Courtesy Inspection process on every customer vehicle
• Assist in inventory management and general store duties
• Perform services in accordance with Monro's safety standards and procedures
• Test drive vehicles following company policy and local traffic laws
• Maintain technical knowledge through required Monro University training
• Operate and maintain equipment safely according to manufacturer guidelines
• Perform other duties as assigned

General Service - Front and Back Shop Responsibilities:

Salary Range: $18.00 - $20.00 per hour. This role is eligible for additional incentives.

• Successfully complete Monro's training program to enable Guest Care Specialist to execute the Monro selling process.

First point of contact for guests on the phone and in the store. Responsible for engaging guests, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and presenting needed services following the Monro selling process. Responsible for the organization and productivity of the service business through estimate and invoice transactions.

Under the direction of management, assist in various aspects of guest care, work order completion and register assistance, facility maintenance, and outside purchase ordering.

This position is a secondary key carrier responsible for basic and detailed opening and closing responsibilities.

Follow all policies and procedures related to cash, credit, check, refund and return policies. Work with the management team to react to guest service issues, guest complaints, and/or business opportunities.

Able to understand and effectively communicate all products and services Monro offers to guests.

Understand and adhere to company policies and procedures, Governmental standards including environmental codes and ANSI/OSHA standards. Consistent use of all required safety standards set forth in training and policies and procedures.

Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.

Maintain an organized and neat guest waiting area.

Other duties as assigned.

Qualifications:

Automotive Store Manager:

• High School Diploma or equivalent
• Valid driver's license with satisfactory Motor Vehicle Report (MVR)
• Proven leadership experience in retail/sales environment
• Demonstrated ability to manage finances, drive results, and control costs
• Strong problem-solving and inventory management skills
• Excellent communication and customer service abilities
• Proficiency in multi-tasking and adapting to a fast-paced environment
• Ability to mentor, coach, and develop team members
• Willingness to work flexible hours, including evenings, weekends, and holidays
• Physical ability to lift up to 50 lbs., stand for long periods, and perform various movements required in an automotive shop environment
• 2+ years of automotive and sales experience
• ASE certification and State Inspection license (where applicable) preferred.
• Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR) and have the ability to operate customer’s vehicles to conduct test drives.
• Required to own a basic set of tools or participate in Monro’s tool purchase program.

Benefits:

• Performance based incentives
• Paid vacation and holidays for Full-Time Teammates
• Reimbursement for ASE Certifications
• Reimbursement for State Inspection Licenses, where applicable
• 401k eligibility immediately upon hire
• Direct Deposit
• Employee Discounts
• Healthcare, Vision, and Dental for Full-time teammates
• Employee Access Perks

Your next Destination!

At Monro we’re committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities. Our teammates receive on-the-job training, company sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.

Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.