Store Manager | Aesop Prudential | New Store Opening

Aesop; Boston (MA); On-site; USD 70,000 - 76,000; Full time

Benefits offered by this job

Monthly Incentive Program

Paid Time Off (PTO)

VIP Access to L’Oréal Internal Shop

Learning & Development opportunities

Job summary

Aesop is seeking a Store Manager for our new Prudential store in Boston. You will lead a high-performing team with a focus on delivering exceptional customer experiences, achieving sales targets, and upholding Aesop’s unique sensory retail standards.

You will spend significant time on the shop floor coaching staff, shaping commercial plans, and collaborating with Marketing and Visual Merchandising to ensure successful product launches and in-store campaigns.

Qualifications

• 4+ years of experience leading and motivating a team in a retail or hospitality environment.
• Excellent commercial acumen with ability to define and monitor sales behaviors.
• Strong communication and coaching skills to drive performance.
• Proven ability to recruit, onboard and develop talent.

Responsibilities

• Drive performance and growth by defining quarterly store goals and managing monthly commercial plans.
• Lead the shop floor to coach and develop Retail Consultants, ensuring high standards of customer experience.
• Own customer experience with coaching, feedback, and training based on Voice of the Customer data.
• Participate in Recruit-Select & Onboard processes to ensure alignment with Aesop culture.
• Manage store operations, grooming guidelines, and the sensory retail experience.

Skills

Retail leadership

Sales targets

Coaching

Team development

Job description

Aēsop®

For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. Since 2023, Aesop has been part of the L'Oréal Groupe, founded in 1909 by Eugene Schueller and is home to 37 global brands including Kiehl's, Lancôme, SkinCeuticals, Nyx, YSL and L'Oréal Paris; presenting wide-ranging opportunities for long-term career growth.

Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others.

We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.

Purpose of the Role

At Aesop, we believe in cultivating exceptional experiences, and as our Store Manager, you will be pivotal in bringing this vision to life within your store. This is an exciting time to join as a leader of our new store, Aesop Prudential. We are seeking an entrepreneurial, customer-focused leader with excellent commercial acumen, a deep passion for Aesop's unique values, and a proven ability to inspire, coach, and build a high-performing team in a dynamic retail environment. If this resonates with you, we invite you to join us!

The Role in Action

Drive Performance & Growth (30%)

• In collaboration with their Retail Business Manager, define and communicate SMART quarterly performance goals for their store and the team
• Develop and manage monthly commercial plans for each Retail Consultant, meticulously tracking and measuring their performance to drive results
• Facilitate daily briefings to align on priorities, targets, share feedback and communicate updates, fostering a high-performance team
• Act with a merchant mindset, understanding key business drivers and demonstrating organizational agility to consistently meet and exceed commercial targets
• Activate tactical campaigns and ensure successful integration of new products through in-store training, driving KPI performance and behavioral change.
• Collaborate with fellow Store Managers to share best practices and contribute to the overall commercial success of the market.

Develop Talent (30%)

• Monitors and manages the performance of their team, working closely with Retail Business Manager and Trainer to ensure capabilities and values are consistently upheld through training, feedback and performance coaching
• Spend 80% of your working week on the shop floor, observing and coaching your team.
• Partner on talent development and succession plans to promote growth and retention.

Lead Customer Experience (20%)

• Inspires and enables their team to consistently deliver the Aesop customer experience by role modelling excellence, observing team and customer interactions, and delivering ongoing training, feedback and coaching
• Analyses customer feedback through Voice of the Customer data and takes action to enhance the customer experience in store
• Collaborates with Marketing, Visual Merchandising and Retail Business Manager to ensure strategic planning and execution of visual merchandising and marketing initiatives

Select & Onboard (10%)

• Participate in the Retail Consultant recruitment process, ensure selecting ones that align with Aesop culture also appropriate for their store.
• Take responsibility for signing off Retail Consultant induction and probation, ensuring required capabilities are achieved.

Manage Operations (10%)

• Ensure efficient store operations, prioritizing time on the shop floor with customers and consultants.
• Uphold Aesop’s retail standards, including grooming guidelines and the five senses experience.

What you will bring

• Proven 4 + years of experience successfully leading and motivating a team in a customer and sales-focused retail or hospitality environment.
• Excellent commercial acumen, with the ability to define, role model, and monitor behaviors that achieve sales targets and KPIs.
• A natural ability to lead the creative art of selling through exceptional conversations and cross-category sales.
• Accomplished at coaching, providing feedback, and building teams that drive both employee and customer retention.

What’s on offer

• Hourly range: $33.65 - $36.06
• Monthly Incentive Program - eligible for Monthly Incentive Program based on sales performance for the month
• Time Off - eligible for vacation, depending on locality eligible for Paid Time Off or Paid Sick Leave (allotments also dependent on local laws)
• Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products)
• Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
• Employee Resource Groups
• Access to Mental Health & Wellness Programs

Don’t meet every single requirement?At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

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