Store Manager – Broadway – $22.50-$27.50/hr

Sweet Action Ice Cream; Denver, City of Yonkers (CO, NY); On-site; USD 45,000 - 55,000; Full time

Job summary

An established industry player is seeking a Store Manager to oversee operations at their original location. This role involves leading a dedicated team, ensuring exceptional customer service, and maintaining operational efficiency. The ideal candidate will have management experience in the food industry and a passion for developing others. Join a vibrant environment where creativity meets community, and help deliver award-winning ice cream to a diverse clientele. If you are a motivated leader who thrives in a dynamic setting, this opportunity is perfect for you.

Benefits

Health benefits

Paid time off

Free ice cream

Qualifications

• Must be 18 years or older with management experience.
• Open availability for 40+ hours/week including evenings and weekends.

Responsibilities

• Lead a positive team and create a fun customer experience.
• Recruit, hire, train, and supervise team members.
• Ensure compliance with safety regulations and manage inventory.

Skills

Management experience

Customer service

Team leadership

Food safety compliance

Inventory management

Job description

Sweet Action is looking for a Store Manager to lead our ice cream operations at our original Broadway store. As a Store Manager, you will oversee the successful operation of our ice cream parlor, focusing on customer service, team culture, hiring, scheduling, food safety, inventory, compliance, store efficiency, P&L responsibilities, and reporting.

Compensation
$22.50 – $27.50 hourly (about $45K – $55K annually), including health benefits, paid time off, and ice cream!

Reports To
Regional Store Manager

Position Overview
Responsible for managing the daily operations of the ice cream parlor, ensuring excellent customer service, team development, and operational efficiency.

Position Requirements

• 18 years old or older
• Management or leadership experience
• Open availability, including evenings, weekends, and holidays, 40+ hours/week

Primary Job Responsibilities

• Lead a positive, professional team and create a fun customer experience
• Recruit, hire, train, supervise, and coach team members
• Manage work schedules and address staffing issues
• Ensure compliance with safety and sanitation regulations
• Perform customer service duties, including scooping
• Manage inventory and control costs
• Place purchase orders and support equipment needs
• Maintain recipes, pricing, and portion control; generate reports
• Communicate with Regional Manager about operational issues
• Maintain logs and reports on temperature, inventory, and sales
• Report issues to Regional Manager

Note: Duties may vary, and additional tasks may be assigned as needed.

Ideal Candidate Attributes

• A leader who enjoys developing people
• Experience in the food industry and good service understanding
• A people person who loves serving diverse customers
• Excellent communicator and patient listener
• Emotionally stable and able to handle heated situations
• Punctual, responsible, and a strong team leader
• Organized with good checklist habits
• Safe driver with reliable transportation
• Flexible availability for full-time work, including evenings and weekends
• Self-motivated and comfortable working independently during slow seasons

About Us:
Sweet Action is a craft ice cream micro-creamery in Denver, known for handmade ice cream, home-baked mix-ins, and awards such as Best Ice Cream in Denver by Westword Magazine. We're featured in Food & Wine and the Travel Channel.