Store Manager- 205- FT

CNG Holdings, Inc; Appleton (WI); On-site; USD 35,000 - 55,000; Full time

Job summary

Ein etabliertes Unternehmen im Finanzdienstleistungssektor sucht einen engagierten Store Manager, der für die täglichen Abläufe und die Rentabilität der Filiale verantwortlich ist. In dieser Rolle werden Sie die Kunden bedienen, das Verkaufsteam unterstützen und sicherstellen, dass alle gesetzlichen Vorgaben eingehalten werden. Mit einer starken Fokussierung auf Kundenservice und Teamführung haben Sie die Möglichkeit, in einem dynamischen Umfeld zu arbeiten und einen echten Unterschied im Leben der Kunden zu machen. Wenn Sie eine Leidenschaft für den Kundenkontakt und die Führung eines Teams haben, könnte dies die perfekte Gelegenheit für Sie sein.

Qualifications

• Mindestens 2 Jahre Erfahrung in Verkauf und Kundenservice.
• Fähigkeit, mehrere Aufgaben gleichzeitig zu bewältigen und Prioritäten zu setzen.

Responsibilities

• Verantwortlich für den täglichen Betrieb und die Rentabilität der Filiale.
• Kunden über Produktangebote informieren und beraten.

Skills

Kundenservice

Verkauf

Bargeldverwaltung

Kommunikationsfähigkeiten

Multitasking

Education

High School Diploma oder GED

Erfahrung im Verkauf oder Kundenservice

Überwachungserfahrung (bevorzugt)

Tools

Microsoft Office

Job description

As a financial services leader, we strive to make a difference in our customers’ lives and the communities we serve. Our Store Managers are responsible for the daily operations and profitability of one or more of our retail locations, including Check ‘N Go, Allied Cash, or Cash Store, all part of the CNG Holdings, Inc. family of companies. The Store Manager oversees site operations, sales, customer service, and store-level leadership.

Responsibilities

1. Serve and educate customers on the product portfolio by presenting all options that meet their needs.
2. Interact with customers using active listening to confirm or clarify information and diffuse complaints.
3. Escalate unresolved issues to the District Director of Operations (DDO) and Corporate Office.
4. Respond professionally to customer inquiries, applications, requests, sales, and collections, complying with federal regulations and company procedures.
5. Handle cash and manage cash drawers, deposits, and safes; may be responsible for bank deposits or pickups.
6. Balance daily receipts with sales reports and resolve discrepancies.
7. Perform customer verifications and process transactions accurately, including loans, check cashing, and Net Spend.
8. Ensure compliance with federal, state regulations, and company policies.
9. Complete required training and compliance modules timely.
10. Coordinate store operations, development, and training to meet metrics.
11. Maintain staff schedules and support store coverage within the district.
12. Support staff in delivering excellent customer service and embodying sales culture.
13. Assist with recruiting, onboarding, and training of Assistant Store Managers.
14. Perform other duties as assigned.

Minimum Education and Experience

• High school diploma, GED, or equivalent.
• At least 2 years of experience in sales, customer service, and cash handling.
• Preferred: 1+ year of supervisory experience.
• Strong customer service, communication, and active listening skills.
• Proficient in Microsoft Office.
• Ability to multitask, prioritize, and lead at the store level.
• Must have reliable transportation, a valid driver’s license, and insurance.
• Willingness to uphold core values of accountability, inclusiveness, transparency, and focus.

Physical Demands

• Work in a retail/office environment with extended phone use and long periods of standing.
• View screens and type for extended periods.
• Lift up to 50 lbs with or without accommodations.
• Travel to stores within the district and possibly neighboring districts.
• Work scheduled shifts as assigned.

Supervisory Functions

May lead one or more Assistant Store Managers on-site.

Why Choose CNG Holdings, Inc.

CNG is headquartered in Cincinnati, Ohio, and is a leader in financial services, offering a range of accessible products to improve customers’ financial situations and build long-term relationships.

Our Mission and Vision

Our mission is to help and educate customers, making a difference in their lives and communities. Our vision is to deliver innovative financial solutions tailored to our customers’ needs, helping them build a better future.

Our Values and Diversity Commitment

We create, deliver, and embrace core values of being inclusive, transparent, accountable, and focused. We are committed to diversity and equal opportunity employment, making decisions without regard to protected classes.

About Us

Cash Store offers FinTech and brick-and-mortar financial services through online portals and retail locations in Texas, Wisconsin, and Idaho. Acquired by CNG Holdings in 2024.