Store Manager 2 - Hourly

GameStop; Springfield Township (Delaware County); On-site; USD 100,000 - 125,000; Full time

Job summary

A leading global retailer, GameStop, seeks a Store Manager 2 to oversee operations across two locations. The role involves leading retail staff, enhancing guest experiences, and driving sales initiatives to exceed performance goals in a dynamic environment.

Benefits

401(k)

Paid Time Off

Health Insurance

Dental Insurance

Vision Insurance

Qualifications

• Proven ability to lead and develop staff.
• Strong guest service skills and sales techniques.
• Ability to operate POS systems accurately.

Responsibilities

• Manage and lead a retail team across two locations.
• Provide exceptional guest service by addressing needs promptly.
• Recruit, hire, and develop high-performing associates.

Skills

Guest Service

Sales Management

Multitasking

Job description

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

Summary

The Store Manager 2 is responsible for all facets of store operations at two store locations and directly influences the performance of everyone who interacts with guests. Using elements of GameStop's buy, sell, trade, and reservation business model, the Store Manager develops and promotes a sales culture by creating individualized and complete solutions for every guest, providing outstanding guest service experiences through professional conduct and shared passion for gaming, and supporting the overall store environment to meet/exceed sales and profit goals. This position supervises a retail staff which may vary based on store size, location(s), and sales volume.

Essential Duties and Responsibilities

1. The Store Manager 2 will manage and lead in a multiunit capacity, with the ability to multitask and direct a larger team across two store locations.
2. Provide and model best-in-class guest service: promptly greet guests; respond to questions/concerns quickly, effectively, and courteously; assist with gaming needs; inform guests of promotions; recommend items; apply selling behaviors during transactions; thank guests for shopping.
3. Support the shopping environment, including visual and operational elements, sales initiatives, and guest relationships that lead to sales and repeat business.
4. Process guest transactions accurately using POS systems, including making change, bagging merchandise, providing receipts, and ensuring excellent guest service.
5. Respond to guest comments or questions in person or on the phone; answer calls promptly and professionally.
6. Promote GameStop’s guest benefits, such as reservation programs, trade-in programs, and loyalty programs.
7. Recruit, hire, assess, develop, and retain high-performing associates.

Disclaimer: GameStop provides equal employment opportunities without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. Reasonable accommodations are provided in accordance with applicable laws. GameStop reserves the right to modify job descriptions as needed.

Benefits: Full-time positions are eligible for incentive programs, 401(k), paid time off, dental, vision, and health insurance. Additional incentives may apply.

Compensation: $16.00 - $24.00