Store Manager 19

R301US Hibbett Retail, Inc.; Jackson (TN); On-site; USD 31,000 - 41,000; Full time

Job summary

R301US Hibbett Retail, Inc. is seeking a Store Manager in Jackson, TN (Old Hickory Mall) to lead store sales and oversee daily operations. The role requires strong leadership, a focus on customer service, and the ability to drive profitability across all departments.

The Store Manager will supervise staff, manage payroll, coach a team of associates, and collaborate with the District Sales Manager to implement company policies and growth initiatives.

Qualifications

• Bachelor's degree in business or related field or equivalent experience.
• Experience in retail environment, preferably footwear and athletic apparel.
• 3-5 years of customer service experience.
• 3+ years of management experience.

Responsibilities

• Drive store sales and sales goals.
• Manage and control store assets.
• Direct and oversee all sales efforts in the store.
• Train and mentor store associates in sales strategies and skills.
• Monitor sales statistics, inventory and expenses to ensure profitability.
• Collaborate with District Sales Manager on policies and goals.
• Direct staff to complete responsibilities and standards in each department.
• Mentor a team of Sales Associates, Assistant Managers, and Managers in Training.
• Oversee recruiting, hiring, training, discipline, and evaluation.
• Manage payroll and scheduling to meet labor goals.
• Maintain store security and asset protection.
• Communicate inventory movement to District Sales Manager.
• Drive inventory goals and marketing initiatives.
• Stay informed on customer trends and local opportunities.
• Provide extraordinary customer service as per the manual.

Skills

Store management

Customer service

Team leadership

Communication skills

Analytical thinking

Problem solving

Fast-paced environment

Education

Bachelor's degree in business or related field

Job description

HB: 00019 Jackson, Tennessee (Old Hickory Mall) R301US Hibbett Retail, Inc. Hourly: $15.00 - $19.50 Job Title: Store Manager Department: Operation FLSA Status: Non-Exempt Reports To: District Sales Manager

SUMMARY

The Store Manager oversees and is responsible for the store's sales efforts in each department in the store and supervises the store's overall operation to ensure efficiency and profitability. Enforces, conveys, and upholds the organization's policies, goals, and standard to the store's sales team to meet sales goals. The Store Manager consistently communicates with the District Sales Manager and the Store Support Center to drive initiatives and business growth. Represents the company's brand in appearance, attitude, and professionalism portrayed to employees, customers, and the community. The Store Manager is knowledgeable in each product area or department in our store. The Store Manager is passionate about giving outstanding customer service and promoting the merchandise in stores.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Is responsible for driving store sales and sales goals, consistently focused on company growth.
• Manage and control the assets of the company by managing their designated store.
• Directs and oversees entire sales efforts in the store.
• Training and mentoring store associates in sales strategies and skills.
• Constantly and consistently acquainted with all aspects of the store including sales statistics, inventory and expenses that together produce profit.
• Consults and collaborates with District Sales Manager as needed in establishing and enforcing policies, goals, and procedures.
• Directs staff to ensure all responsibilities and standards in each department are completed.
• Mentor and cultivate a team of outstanding Sales Associates, Assistant Managers, and Managers in Training.
• Carry out personnel recruiting, hiring, training, discipline, and evaluation.
• Manages the store's payroll and schedule to ensure the store is meeting labor goals.
• Maintain proper security for the store.
• Partners with Asset Protection to prevent theft and lower shrink.
• Communicates with District Sales Manager and keep them informed as to inventory movement.
• Driving inventory goals and strategies.
• Provides information and consistently and vigorously follows through on all marketing and advertising plans and stays aware of customer trends.
• Keeps abreast of competition and new ideas and keeps informed on community related events, to take advantage of potential opportunities.
• Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
• Protect the company's assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.

SUPERVISORY RESPONSIBILITIES

• Manages subordinate supervisors and non-management employees, including Sales Associates, Hub Drivers, Assistant Managers, and Managers in Training.
• Is responsible for the overall direction, coordination, and evaluation of this unit.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

• Bachelor's degree in business or a related field or equivalent experience.
• Experience working in a retail environment, preferably in footwear and athletic apparel.
• Experience in managing and cultivating a sales team.
• 3-5 years of customer service experience.
• 3+ years of management experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Analytical thinker with demonstrated business acumen.
• Ability to problem solve and juggle multiple tasks and priorities.
• A strong commitment to customer service.
• Strong leadership and communication skills.

Hibbett, headquartered in Birmingham, Alabama, is a leading athletic-inspired fashion retailer with more than 1,100 stores under the Hibbett banner, primarily located in small and mid-sized communities. Founded in 1945, Hibbett has a rich history of convenient locations, personalized customer service and access to coveted footwear, apparel and equipment from top brands like Nike, Jordan, Adidas, and Under Armour. Consumers can browse styles, find new releases, shop looks and make purchases online or in their nearest store by visiting www.hibbett.com. Follow us @hibbettofficial.