Store Manager 1493

R301US Hibbett Retail, Inc.; Charlotte (NC); On-site; USD 22,000 - 29,000; Full time

Job summary

Hibbett Retail, Inc. in Charlotte, NC is seeking a Store Manager to lead sales across departments, drive profitability, and uphold company policies. The role requires mentoring staff, managing store assets, and coordinating with the District Sales Manager to execute plans.

As a non-exempt, hourly position, you will supervise sales teams, manage payroll and schedules, ensure security, and deliver outstanding customer service consistent with the brand.

Qualifications

• Bachelor's degree in business or related field or equivalent experience.
• Retail experience, footwear/apparel preferred.
• 3-5 years of customer service experience.
• 3+ years of management experience.
• Strong leadership and communication skills.
• Ability to work in a fast-paced environment.
• Analytical thinker with business acumen.
• Problem solving and multitasking abilities.
• Strong commitment to customer service.

Responsibilities

• Drive store sales and achieve sales goals.
• Manage and control store assets.
• Direct and oversee all sales efforts in the store.
• Train and mentor sales associates in sales strategies.
• Monitor sales statistics, inventory, and expenses.
• Collaborate with District Sales Manager on policies and goals.
• Direct staff to complete department responsibilities.
• Mentor Managers in Training and staff development.
• Handle recruitment, hiring, training, discipline, and evaluation.
• Manage payroll and scheduling to meet labor goals.
• Maintain store security.
• Partner with Asset Protection to prevent theft and shrink.
• Communicate inventory movement to District Manager.
• Drive inventory goals and marketing plan execution.
• Remain aware of competition and community events.
• Provide extraordinary customer service per guidelines.

Skills

Leadership

Communication

Customer service

Analytical thinking

Problem solving

Education

Bachelor's degree or equivalent

Job description

HB: 01493 Charlotte, North Carolina (Archdale Marketplace) R301US Hibbett Retail, Inc. Hourly: $16.00 - $20.80 Job Title: Store Manager Department: Operation FLSA Status: Non-Exempt Reports To: District Sales Manager

SUMMARY

The Store Manager oversees and is responsible for the store's sales efforts in each department in the store and supervises the store's overall operation to ensure efficiency and profitability. Enforces, conveys, and upholds the organization's policies, goals, and standard to the store's sales team to meet sales goals. The Store Manager consistently communicates with the District Sales Manager and the Store Support Center to drive initiatives and business growth. Represents the company's brand in appearance, attitude, and professionalism portrayed to employees, customers, and the community. The Store Manager is knowledgeable in each product area or department in our store. The Store Manager is passionate about giving outstanding customer service and promoting the merchandise in stores.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Is responsible for driving store sales and sales goals, consistently focused on company growth.
• Manage and control the assets of the company by managing their designated store.
• Directs and oversees entire sales efforts in the store.
• Training and mentoring store associates in sales strategies and skills.
• Constantly and consistently acquainted with all aspects of the store including sales statistics, inventory and expenses that together produce profit.
• Consults and collaborates with District Sales Manager as needed in establishing and enforcing policies, goals, and procedures.
• Directs staff to ensure all responsibilities and standards in each department are completed.
• Mentor and cultivate a team of outstanding Sales Associates, Assistant Managers, and Managers in Training.
• Carry out personnel recruiting, hiring, training, discipline, and evaluation.
• Manages the store's payroll and schedule to ensure the store is meeting labor goals.
• Maintain proper security for the store.
• Partners with Asset Protection to prevent theft and lower shrink.
• Communicates with District Sales Manager and keep them informed as to inventory movement.
• Driving inventory goals and strategies.
• Provides information and consistently and vigorously follows through on all marketing and advertising plans and stays aware of customer trends.
• Keeps abreast of competition and new ideas and keeps informed on community related events, to take advantage of potential opportunities.
• Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
• Protect the company's assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.

SUPERVISORY RESPONSIBILITIES

• Manages subordinate supervisors and non-management employees, including Sales Associates, Hub Drivers, Assistant Managers, and Managers in Training.
• Is responsible for the overall direction, coordination, and evaluation of this unit.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

• Bachelor's degree in business or a related field or equivalent experience.
• Experience working in a retail environment, preferably in footwear and athletic apparel.
• Experience in managing and cultivating a sales team.
• 3-5 years of customer service experience.
• 3+ years of management experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Analytical thinker with demonstrated business acumen.
• Ability to problem solve and juggle multiple tasks and priorities.
• A strong commitment to customer service.
• Strong leadership and communication skills.

Hibbett, headquartered in Birmingham, Alabama, is a leading athletic-inspired fashion retailer with more than 1,100 stores under the Hibbett banner, primarily located in small and mid-sized communities. Founded in 1945, Hibbett has a rich history of convenient locations, personalized customer service and access to coveted footwear, apparel and equipment from top brands like Nike, Jordan, Adidas, and Under Armour. Consumers can browse styles, find new releases, shop looks and make purchases online or in their nearest store by visiting www.hibbett.com. Follow us @hibbettofficial.