Store Manager 1045

Hibbett, Inc.; Eden (NC); On-site; USD 21,000 - 27,000; Full time

Job summary

Hibbett Retail, Inc. in Eden, NC seeks a Store Manager to lead store sales, oversee operations, and drive profitability. You will supervise staff, implement policies, and ensure outstanding customer service while representing the brand with professionalism and integrity.

You will manage payroll, inventory, and marketing initiatives, collaborating with the District Sales Manager to meet goals and foster community engagement in a fast-paced retail environment.

Qualifications

• Bachelor's degree in business or related field or equivalent experience.
• Experience in a retail environment, preferably footwear/apparel.
• Experience managing and cultivating a sales team.
• 3-5 years of customer service experience.
• 3+ years of management experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Analytical thinker with business acumen.
• Ability to multi-task and solve problems.
• Strong commitment to customer service and leadership.

Responsibilities

• Drive store sales and meet sales goals.
• Manage store assets and daily operations.
• Direct overall sales efforts in the store.
• Train and mentor store associates in sales.
• Monitor sales statistics, inventory and expenses.
• Collaborate with District Sales Manager on policies and goals.
• Oversee department responsibilities and standards.
• Mentor Sales Associates, Assistants, and Managers in Training.
• Handle recruiting, hiring, training, and evaluations.
• Manage payroll and labor schedules to meet goals.
• Maintain store security and partner with Asset Protection.
• Inform District Sales Manager on inventory movements.
• Drive inventory goals and marketing execution.
• Stay aware of customer trends and opportunities.
• Provide outstanding customer service per policy.

Skills

Excellent interpersonal skills

Communication skills

Strong leadership

Customer service mindset

Analytical thinking

Education

Bachelor's degree or equivalent experience

Job description

HB: 01045 Eden, North Carolina (Meadow Greens Shopping Center) R301US Hibbett Retail, Inc.

Hourly: $15.00 - $19.50

Job Title: Store Manager Department: Operation

FLSA Status: Non-Exempt

Reports To: District Sales Manager

SUMMARY

The Store Manager oversees and is responsible for the store's sales efforts in each department in the store and supervises the store's overall operation to ensure efficiency and profitability. Enforces, conveys, and upholds the organization's policies, goals, and standard to the store's sales team to meet sales goals. The Store Manager consistently communicates with the District Sales Manager and the Store Support Center to drive initiatives and business growth. Represents the company's brand in appearance, attitude, and professionalism portrayed to employees, customers, and the community. The Store Manager is knowledgeable in each product area or department in our store. The Store Manager is passionate about giving outstanding customer service and promoting the merchandise in stores.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Is responsible for driving store sales and sales goals, consistently focused on company growth.
• Manage and control the assets of the company by managing their designated store.
• Directs and oversees entire sales efforts in the store.
• Training and mentoring store associates in sales strategies and skills.
• Constantly and consistently acquainted with all aspects of the store including sales statistics, inventory and expenses that together produce profit.
• Consults and collaborates with District Sales Manager as needed in establishing and enforcing policies, goals, and procedures.
• Directs staff to ensure all responsibilities and standards in each department are completed.
• Mentor and cultivate a team of outstanding Sales Associates, Assistant Managers, and Managers in Training.
• Carry out personnel recruiting, hiring, training, discipline, and evaluation.
• Manages the store's payroll and schedule to ensure the store is meeting labor goals.
• Maintain proper security for the store.
• Partners with Asset Protection to prevent theft and lower shrink.
• Communicates with District Sales Manager and keep them informed as to inventory movement.
• Driving inventory goals and strategies.
• Provides information and consistently and vigorously follows through on all marketing and advertising plans and stays aware of customer trends.
• Keeps abreast of competition and new ideas and keeps informed on community related events, to take advantage of potential opportunities.
• Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
• Protect the company's assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.

SUPERVISORY RESPONSIBILITIES

• Manages subordinate supervisors and non-management employees, including Sales Associates, Hub Drivers, Assistant Managers, and Managers in Training.
• Is responsible for the overall direction, coordination, and evaluation of this unit.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

• Bachelor's degree in business or a related field or equivalent experience.
• Experience working in a retail environment, preferably in footwear and athletic apparel.
• Experience in managing and cultivating a sales team.
• 3-5 years of customer service experience.
• 3+ years of management experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Analytical thinker with demonstrated business acumen.
• Ability to problem solve and juggle multiple tasks and priorities.
• A strong commitment to customer service.
• Strong leadership and communication skills.

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Hibbett, headquartered in Birmingham, Alabama, is a leading athletic-inspired fashion retailer with more than 1,100 stores under the Hibbett banner, primarily located in small and mid-sized communities. Founded in 1945, Hibbett has a rich history of convenient locations, personalized customer service and access to coveted footwear, apparel and equipment from top brands like Nike, Jordan, Adidas, and Under Armour. Consumers can browse styles, find new releases, shop looks and make purchases online or in their nearest store by visiting www.hibbett.com. Follow us @hibbettofficial.