Store Manager

FashionUnited; Woodhaven (MI); On-site; USD 65,000 - 95,000; Full time

Job summary

FashionUnited in Michigan is seeking a store manager to lead the team, drive profitability, and execute the store’s strategy. You will plan staffing and payroll, recruit and develop personnel, and ensure compliance with policies while delivering exceptional customer service.

The role requires strong leadership, hands-on coaching, and the ability to improve key metrics through effective merchandising and loss prevention. This position is full-time and on-site.

Qualifications

• Experience supervising 20+ associates with performance decisions.
• Strong verbal and written communication.
• Ability to manage payroll and staffing.
• Retail management experience preferred.

Responsibilities

• Lead store team to meet financial plans and performance goals.
• Plan payroll and staffing based on sales and traffic.
• Recruit, hire, and terminate store personnel.
• Manage associate relations and performance.
• Train new hires on Kohl’s culture and selling practices.
• Coach team and develop succession plans.
• Maintain inventory controls and pricing accuracy.
• Ensure store standards in merchandising and customer service.
• Monitor KPIs to drive store results.

Skills

Leadership

People management

Communication

Decision making

Problem solving

Flexibility

Retail management

Hiring decisions

Education

College degree or equivalent

Job description

What You’ll Do

• Guide profitable sales, meet store financial plans and accomplish performance goals through strategic decisions and leadership of the store team
• Achieve payroll plan by managing store schedules, monitoring labor costs and adapting to business conditions based on weekly and monthly sales; plan payroll/scheduling based on store traffic to ensure the store is sufficiently staffed
• Recruit and make hiring, pay and termination decisions for all levels of store personnel including store management
• Manage associate relations issues including performance management, and ensure associates follow company policies
• Manage the training process for new hires on Kohl’s culture, product knowledge, selling practices and other associate responsibilities, holding all associates accountable to individual goals (e.g., credit, loyalty)
• Coach store team to increase their knowledge, providing opportunities for continued development; create succession plans for developing associates
• Ensure sound inventory management through an accurate shipping and receiving merchandise process, completing all required business directives such as price changes and ticketing procedures
• Prevent loss by educating associates, monitoring daily store activity, maintaining product protection standards, ensuring company policies are followed and partnering with Loss Prevention
• Ensure store merchandising standards follow visual merchandising direction, accomplishing product presentation; make decisions about and adaptations to merchandising direction based on the layout, adjacencies and needs of the store; ensure product is displayed in a manner which is clear and easy to understand and is compelling to the customer
• Maintain appropriate levels of product on the sales floor by planning and directing floor replenishment
• Create a compelling store experience for customers by engaging and modeling appropriate customer service behaviors to associates, ensuring speed of point of sale and customer services exceed standards and customer expectations
• Managing with integrity, honesty and fostering teamwork in an engaged and inclusive culture
• Exercising good judgment and discernment when making decisions; taking appropriate partners as needed
• Modeling, enforcing and providing direction and guidance to associates
• Demonstrating, coaching and developing a customer service mindset, including customer service techniques, anticipating customer needs and satisfactorily resolving issues
• Ensuring the store has strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing
• Monitoring and adjusting resources as the business dictates to support customer needs and workload demands
• Assessing key performance indicators (KPIs) to make informed business decisions that drive overall store results
• Managing talent, including hiring, training, developing, and supervising
• Accomplishing multiple tasks within established timeframes
• Training, monitoring and reinforcing company policies, procedures, standards and guidelines
• Adhering to company safety policies and ensuring the safety of associates and customers
• Other responsibilities as assigned

What Skills You Have

• Required
• Must be 18 years of age or older
• Experience supervising 20 or more associates, including the responsibility for performance management and making employment decisions
• Great verbal/written communication and interpersonal skills
• Excellent decision-making and problem-solving skills
• Strong people management skills and ability to develop talent
• Flexible availability, including days, nights, weekends, and holidays
• Preferred
• Experience working in a retail environment, preferably in a managerial position
• Experience supervising 50 or more associates, including the responsibility for performance management and making employment decisions
• College degree OR equivalent combination of education and 3-4 years experience in retail or similar industry