Store Manager

FashionUnited; Nicholasville (KY); On-site; USD 55,000 - 90,000; Full time

Job summary

FashionUnited in Kentucky is seeking an experienced Store Manager to drive sales, lead a large team, and ensure operations meet financial and customer service goals.

You will recruit, hire, train, and develop staff; manage payroll, scheduling, inventory, merchandising, and safety; and collaborate with Loss Prevention to protect assets while delivering a compelling store experience.

Qualifications

• Must be 18 years of age or older.

Responsibilities

• Lead store team to meet financial plans and performance goals through strategic decisions and leadership.
• Manage payroll and scheduling to optimize labor costs based on weekly and monthly sales.
• Recruit, hire, compensate, and terminate store personnel at all levels, including management.
• Oversee associate relations, performance management, and adherence to company policies.
• Train new hires on Kohl's culture, product knowledge, selling practices, and responsibilities.

Skills

Staff supervision

Communication skills

Decision making

People management

Flexible schedule

Retail experience

Job description

What You’ll Do

• Guide profitable sales, meet store financial plans and accomplish performance goals through strategic decisions and leadership of the store team
• Achieve payroll plan by managing store schedules, monitoring labor costs and adapting to business conditions based on weekly and monthly sales; plan payroll/scheduling based on store traffic to ensure the store is sufficiently staffed
• Recruit and make hiring, pay and termination decisions for all levels of store personnel including store management
• Manage associate relations issues including performance management, and ensure associates follow company policies
• Manage the training process for new hires on Kohl’s culture, product knowledge, selling practices and other associate responsibilities, holding all associates accountable to individual goals (e.g., credit, loyalty)
• Coach store team to increase their knowledge, providing opportunities for continued development; create succession plans for developing associates
• Ensure sound inventory management through an accurate shipping and receiving merchandise process, completing all required business directives such as price changes and ticketing procedures
• Prevent loss by educating associates, monitoring daily store activity, maintaining product protection standards, ensuring company policies are followed and partnering with Loss Prevention
• Ensure store merchandising standards follow visual merchandising direction, accomplishing product presentation; make decisions about and adaptations to merchandising direction based on the layout, adjacencies and needs of the store; ensure product is displayed in a manner which is clear and easy to understand and is compelling to the customer
• Maintain appropriate levels of product on the sales floor by planning and directing floor replenishment
• Create a compelling store experience for customers by engaging and modeling appropriate customer service behaviors to associates, ensuring speed of point of sale and customer services exceed standards and customer expectations
• Managing with integrity, honesty and fostering teamwork in an engaged and inclusive culture
• Exercising good judgment and discernment when making decisions; taking appropriate partners as needed
• Modeling, enforcing and providing direction and guidance to associates
• Demonstrating, coaching and developing a customer service mindset, including customer service techniques, anticipating customer needs and satisfactorily resolving issues
• Ensuring the store has strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing
• Monitoring and adjusting resources as the business dictates to support customer needs and workload demands
• Assessing key performance indicators (KPIs) to make informed business decisions that drive overall store results
• Managing talent, including hiring, training, developing, and supervising
• Accomplishing multiple tasks within established timeframes
• Training, monitoring and reinforcing company policies, procedures, standards and guidelines
• Adhering to company safety policies and ensuring the safety of associates and customers
• Other responsibilities as assigned

What Skills You Have

• Required
• Must be 18 years of age or older
• Experience supervising 20 or more associates, including the responsibility for performance management and making employment decisions
• Great verbal/written communication and interpersonal skills
• Excellent decision-making and problem-solving skills
• Strong people management skills and ability to develop talent
• Flexible availability, including days, nights, weekends, and holidays
• Preferred
• Experience working in a retail environment, preferably in a managerial position
• Experience supervising 50 or more associates, including the responsibility for performance management and making employment decisions
• College degree OR equivalent combination of education and 3-4 years experience in retail or similar industry