Store Manager

Hot Topic; Willow Grove (PA); On-site; USD 35,000 - 55,000; Full time

Job summary

Hot Topic is seeking a passionate Store Manager for our Willow Grove location. In this role, you will lead the store to achieve sales targets while developing a collaborative team. The ideal candidate will have 1-2 years of retail management experience, strong communication skills, and a deep appreciation for pop culture and music trends. Responsibilities include ensuring operational efficiency, effective merchandising, and maintaining customer engagement. Join us in creating an extraordinary shopping experience!

Qualifications

• At least 1-2 years of retail store management experience.
• Skills in communication, recruiting, and operations.
• Physical ability to navigate and manage products up to 50 pounds.

Responsibilities

• Ensure store achieves sales goals.
• Recruit, develop, and retain a passionate team.
• Lead operational efficiency and customer engagement.
• Merchandise the store effectively using planograms.
• Monitor sales reports and adapt strategies.

Skills

Retail management

Communication

Recruiting

Operations

Education

High school diploma or GED

Bachelor's degree (preferred)

Job description

At Hot Topic, we’re passionate about a few things: music, pop culture, and creating the most amazing in-store experience for our customers and employees.

We’re on the search for a Store Manager that will be at the forefront of bringing the fandom to life. You’ll lead the store in achieving store objectives with regards to hitting sales targets, recruiting, development, and performance management. You’ll be a retail maverick that can handle anything that comes your way. You’ll be a believer in developing talent and providing the best customer service in the mall. In short, you’re a superhero.

What You’ll Do

• Ensure that your store achieves the sales plan and/or comp sales goals.
• Recruit, develop, and retain a super collaborative and passionate team to run your store alongside you.
• Lead the team to create buzz and customer engagement through social media, store web applications, and clienteling.
• Lead an operationally sound business; bring the right balance of organizational structure, delegation & autonomy, and customer‑first selling practices.
• Keep watch on shrink/loss prevention, payroll hours, schedules, and external factors that will affect business.
• Collaboratively communicate with retail leadership and HQ partners on trends & customer feedback.
• Run sales reports and use data to guide strategy to hit sales targets.
• Adapt to new technologies, communicate company policies & procedures, and control supply ownership (spending only as needed).
• Merchandise the store in a compelling way, leveraging planograms as a guide, while launching all promos on time.
• Build a bench of equally talented, passionate staff through mentorship, recognition, and feedback.

What You’ll Need

• At least 1‑2 years of retail store management experience; you’ve led teams to success and want to experience more of it. You’ll have skills to pay the bills: communication, recruiting, and operations (payroll, reporting, scheduling, merchandising).
• A high school diploma or GED equivalent. If you have a degree, even better.
• Adaptability to the fast‑changing retail industry and ability to handle curveballs.
• Open‑minded and inquisitive regarding pop culture fandoms & music trends.
• Physical ability: able to navigate your way around the store, merchandise product utilizing approved store equipment, and pack and unpack boxes of awesome merch that may weigh up to 50 pounds.