Store Manager

AutoZone, Inc.; Westwood (NJ); Presencial; USD 60.000 - 95.000; Jornada completa

Descripción de la vacante

AutoZone, Inc. is seeking a Store Manager in New Jersey to lead daily store operations, drive sales growth, and manage a high-energy team. You will ensure top-notch customer service, accurate inventory, and merchandising excellence while promoting safety and compliance.

The role focuses on hands-on leadership, people development, and delivering outstanding results in a fast-paced automotive retail environment.

Formación

• Proven leadership experience with strong communication, decision-making, and sales skills.
• Customer service excellence and ability to drive WOW! experiences.
• Experience managing store operations, inventory, and merchandising.

Responsabilidades

• Lead daily store operations and team performance.
• Recruit, train, and schedule store personnel.
• Ensure WOW! customer service and efficient store operations.

Conocimientos

Leadership

Customer Service

Sales Growth

Inventory Management

Budgeting

Bilingual EN/ES

Descripción del empleo

AutoZone's store teams are the frontline of WOW! customer service, ensuring that customers find the right parts and solutions for their automotive needs. Store employees maintain well-stocked inventory, assist customers with product selection, and provide expert advice to enhance the shopping experience. They play a vital role in driving sales, maintaining store operations, and fostering a positive, knowledgeable retail environment.

As a Store Manager at AutoZone, you'll lead daily operations and inspire your team to deliver outstanding customer experiences in a high-energy retail environment.

This role blends hands-on leadership, strategic sales growth, and operational excellence-empowering you to cultivate a culture of success, safety, and WOW! service for both employees and customers.

Leadership & Team Development

• Recruit, supervise, schedule, train, and develop store personnel.
• Assume responsibility for store operations and the commercial department in the absence of the Commercial Sales Manager.
• Motivate employees to excel in their roles and enhance productivity.

Communication & Customer Engagement

• Ensure clear and effective communication within the team.
• Follow up on tasks and provide timely updates.
• Address customer concerns professionally, turning complaints into compliments.

Operational Excellence & Safety Compliance

• Conduct and review all opening and closing procedures.
• Manage emergency situations and follow proper accident protocols.
• Monitor and manage activities related to risk & safety management, ensuring a secure workplace with protective personal protective equipment (PPE) compliance.

Sales & Performance Metrics

• Drive WOW! Customer Service, creating an outstanding shopping experience.
• Maintain sales productivity, store appearance, and merchandising excellence.
• Monitor cash flow, inventory, and security control to optimize profitability.
• Analyze and reconcile Profit & Loss statements, tracking store performance.

Process & Team Collaboration

• Delegate merchandising tasks efficiently, ensuring timely completion.
• Provide performance feedback, conduct evaluations, and foster a culture of success.

Supervisory Responsibilities:

• The Store Manager is the direct supervisor for all store-level employees.

What we are looking for

• Basic automotive parts knowledge.
• Proven leadership experience with strong communication, decision-making, and sales-driving skills.
• Demonstrates integrity, professionalism, and commitment to customer satisfaction.
• Thrives in fast-paced environments while driving operational excellence and team engagement.
• Capable of fostering a positive work culture focused on development and results.
• Proficient in managing, analyzing, and reconciling Profit & Loss statements.
• Ability to lift, load, and deliver merchandise with attention to safety and accuracy.
• Flexibility to work evenings, weekends, and holidays as business needs arise.

You'll Go The Extra Mile If You Have

• Exceptional Communication: Strong people skills and effective communication in both Spanish and English.
• Automotive Service Excellence (ASE) Certification preferred