Store Manager

AutoZone, Inc.; Town of Highland (NY); Sur place; USD 65 000 - 93 000; Plein temps

Résumé du poste

AutoZone is seeking a Store Manager to lead daily store operations and drive WOW! customer service in a high-energy retail environment. You will oversee recruitment, scheduling, training, and development of store personnel while managing operations, safety, and profitability.

You will motivate the team to excel in a fast-paced setting, ensure effective communication, and resolve customer concerns to maintain a positive shopping experience. This role requires leadership and strong P&L acumen.

Qualifications

• Proven leadership experience in a retail environment.
• Basic automotive parts knowledge.
• Strong communication, decision-making and sales-driving skills.
• Integrity, professionalism, and customer-satisfaction focus.
• Ability to lead in a fast-paced setting while driving operational excellence.
• Capable of managing, analyzing, and reconciling Profit & Loss statements.
• Able to lift, load, and deliver merchandise safely.

Responsabilités

• Lead daily store operations and inspire the team to deliver WOW! customer service.
• Recruit, supervise, schedule, train, and develop store personnel.
• Responsible for store operations and the commercial department in the absence of the Commercial Sales Manager.
• Motivate employees to excel and improve productivity.
• Ensure effective internal communication and update on tasks.
• Address customer concerns professionally and convert complaints into compliments.
• Oversee opening/closing procedures and safety compliance.
• Manage risk and safety, ensuring PPE compliance and a secure workplace.
• Drive sales, maintain store appearance, merchandising excellence, and profitability.
• Monitor cash flow, inventory, and security; analyze and reconcile store performance.
• Delegate merchandising tasks, provide feedback, and foster a culture of success.

Connaissances

Leadership

Communication

Decision making

Sales driving

Integrity

Operational excellence

Team engagement

P&L analysis

Safety compliance

Inventory management

Description du poste

AutoZone’s store teams are the frontline of WOW! customer service, ensuring that customers find the right parts and solutions for their automotive needs. Store employees maintain well-stocked inventory, assist customers with product selection, and provide expert advice to enhance the shopping experience. They play a vital role in driving sales, maintaining store operations, and fostering a positive, knowledgeable retail environment.

As a Store Manager at AutoZone, you'll lead daily operations and inspire your team to deliver outstanding customer experiences in a high-energy retail environment. This role blends hands‑on leadership, strategic sales growth, and operational excellence—empowering you to cultivate a culture of success, safety, and WOW! service for both employees and customers.

• Leadership & Team Development
• Recruit, supervise, schedule, train, and develop store personnel.
• Assume responsibility for store operations and the commercial department in the absence of the Commercial Sales Manager.
• Motivate employees to excel in their roles and enhance productivity.
• Communication & Customer Engagement
• Ensure clear and effective communication within the team.
• Follow up on tasks and provide timely updates.
• Address customer concerns professionally, turning complaints into compliments.
• Operational Excellence & Safety Compliance
• Conduct and review all opening and closing procedures.
• Manage emergency situations and follow proper accident protocols.
• Monitor and manage activities related to risk & safety management, ensuring a secure workplace with protective personal protective equipment (PPE) compliance.
• Sales & Performance Metrics
• Drive WOW! Customer Service, creating an outstanding shopping experience.
• Maintain sales productivity, store appearance, and merchandising excellence.
• Monitor cash flow, inventory, and security control to optimize profitability.
• Analyze and reconcile Profit & Loss statements, tracking store performance.
• Process & Team Collaboration
• Delegate merchandising tasks efficiently, ensuring timely completion.
• Provide performance feedback, conduct evaluations, and foster a culture of success.

Supervisory Responsibilities

• The Store Manager is the direct supervisor for all store-level employees.

What We Are Looking For

• Basic automotive parts knowledge.
• Proven leadership experience with strong communication, decision-making, and sales-driving skills.
• Demonstrates integrity, professionalism, and commitment to customer satisfaction
• Thrives in fast‑paced environments while driving operational excellence and team engagement.
• Capable of fostering a positive work culture focused on development and results.
• Proficient in managing, analyzing, and reconciling Profit & Loss statements
• Ability to lift, load, and deliver merchandise with attention to safety and accuracy.
• Flexibility to work evenings, weekends, and holidays as business needs arise.

You’ll Go The Extra Mile If You Have

• Exceptional Communication: Strong people skills and effective communication in both Spanish and English.
• Automotive Service Excellence (ASE) Certification preferred