Store Manager

Rack Room Shoes; Virginia Beach (VA); On-site; USD 50,000 - 70,000; Full time

Job summary

Rack Room Shoes is hiring a Store Manager to oversee day-to-day store operations, ensure policy compliance, and lead a team of sales associates toward achieving sales and service goals.

You will train staff, manage visual merchandising, payroll, scheduling, and customer relations while safeguarding assets and maintaining a positive shopping environment for guests.

Qualifications

• Strong leadership and team development abilities.
• Excellent verbal and written communication skills.
• Experience training staff and driving store performance.
• Proven ability to maintain visual merchandising standards.
• Knowledge of payroll, scheduling and time-management practices.
• Experience hiring and developing employees in a retail setting.
• Familiarity with loss prevention and asset protection policies.
• Understanding of inventory control and price management.

Responsibilities

• Oversee day-to-day store operations and ensure policy compliance.
• Train and lead store associates to meet sales and service objectives.
• Manage POS transactions, discounts, refunds, and loyalty procedures.
• Control inventory, shipping/receiving, and price changes.
• Maintain merchandising standards and store presentation.
• Handle payroll, scheduling, and attendance to ensure staffing needs.
• Support hiring processes, onboarding and staff development.
• Protect company assets through loss-prevention practices.
• Aim for exceptional in-store customer experience and issue resolution.

Skills

Leadership

Customer service

Communication

Visual merchandising

Payroll & scheduling

Hiring & staff development

Loss prevention

Inventory control

Job description

Job Description Summary

Manages all day-to-day store operations and ensure that compliance exists with all established company policies and procedures. Serves as a trainer and leader to all store associates. Consistently strives to meet and exceed all established sales, service and operational objectives.

Job Description Summary

Manages all day-to-day store operations and ensure that compliance exists with all established company policies and procedures. Serves as a trainer and leader to all store associates. Consistently strives to meet and exceed all established sales, service and operational objectives.

Duties and Responsibility

• Primary responsibility is the safety and welfare of employees and customers.
• Create, establish and maintain an excellent customer shopping experience. Maintain and reinforce current service level standards. Provide service training and leadership to staff members. Manage customer issues with a sense of urgency and to the satisfaction of our customer.
• All POS terminal transactions in accordance with policy and procedure Sales, Discounts and Refunds Loyalty Open/Closing procedures
• Inventory Control responsibilities to include adherence to all policies and procedures in regards to: Shipping and Receiving Price Management (Price Changes, Markdowns etc.) Singles Damaged Merchandise Physical Inventory
• Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards: Merchandise Placement Sales floor maintenance and housekeeping Promotional event directions, materials and signage
• Payroll Control responsibilities to include adherence to all policies and procedures in regards to: Scheduling Payroll budget compliance Time and Attendance
• Hiring and employee development responsibilities to include adherence to all policies and procedures in regards to: Completion of all administrative tasks related to hiring employees Proper staffing of all employees in accordance with store hours and needs Ensure training compliance & development of all direct reports
• Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets.
• Work towards a complete understanding of managing all day to day operations.

Principal Working Relationships

Customers, Sales Associates, Store Management, District Manager, Regional Manager, Senior Regional Manager, Store Operations and Training personnel.

Key Qualifications

• An approved background check
• Effective verbal and written communication skills
• Managerial and organizational skills
• Strong interpersonal skills necessary for customer and employee interactions
• Strong visual merchandising skills
• Working knowledge of footwear, accessories and shoe care.
• Basic mathematical skills
• Knowledge of corporate and Store Operations policies and procedures

Benefits Information: https://rackroomshoes.hrbenefits.net/

Pay Rate: $50,000.00 - $70,000.00 Annually

Company Description

About Rack Room Shoes

Great shoes for men, women and children in comfort, dress, casual, and athletic categories make Rack Room Shoes the family footwear retailer of choice. The company offers a wide selection of nationally recognized brands known for their quality. Rack Room Shoes also offers an assortment of exclusive private brands commissioned from the best manufacturers in the business. Our private brands offer customers great styles and outstanding values, which translates into satisfied, loyal, repeat customers.

Rack Room Shoes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law. This policy of equal employment opportunity extends to all aspects of employment including, but not limited to, recruitment, hiring, training, promotion, transfer, reassignment, demotion, discipline, discharge, performance evaluation, compensation and benefits.