Assistant Manager - Lead

Rack Room Shoes; Lakeland (FL); On-site; USD 27,552 - 39,950; Full time

Job summary

Rack Room Shoes is seeking an Assistant Manager in Lakeland, FL to support the Store Manager in all daily operations and staff leadership. The role focuses on delivering excellent customer service, supervising staff, and ensuring adherence to company policies within a high-volume footwear environment.

Responsibilities include maintaining store standards, managing inventory and POS procedures, and assisting with scheduling, payroll, and loss prevention.

Qualifications

• A background check is required.
• Strong verbal and written communication skills.
• Managerial and organizational abilities.
• Interpersonal skills for customer and staff interactions.
• Visual merchandising skills.
• Knowledge of footwear, accessories and shoe care.
• Basic mathematical ability.
• Familiarity with store operations policies and procedures.
• Understanding store presentation standards and visuals.

Responsibilities

• Assist Store Manager in day-to-day operations.
• Lead and train staff; provide guidance as needed.
• Maintain customer service standards and handle issues with urgency.
• Oversee POS transactions per policy and procedures.
• Manage inventory, pricing, and markdowns.
• Support merchandising and store presentation.
• Assist with payroll scheduling and attendance.
• Contribute to loss prevention and asset protection.

Skills

Verbal comms

Written comms

Managerial

Organizational skills

Interpersonal skills

Visual merchandising

Footwear knowledge

Math skills

Policies & procedures

Store presentation

Job description

Job Description Summary

The Assistant Manager assists the Store manager in managing all day to day store operations, while ensuring that compliance exists with all established company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager. In the absence of the Store Manager, the Assistant Store Manager will assume total responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives.

Duties and Responsibility

• Primary responsibility is the safety and welfare of employees and customers.
• Create, establish and maintain an excellent customer shopping experience. Maintain and reinforce current service level standards. Provide service training and leadership to staff members. Manage customer issues with a sense of urgency and to the satisfaction of our customer.
• All POS terminal transactions in accordance with policy and procedure Sales, Discounts and Refunds Loyalty Open/Closing procedures
• Inventory Control responsibilities to include adherence to all policies and procedures in regards to: Shipping and Receiving Price Management (Price Changes, Markdowns etc.) Singles Damaged Merchandise Conducting a Physical Inventory
• Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards: Merchandise Placement Sales floor maintenance and housekeeping Promotional event directions, materials and signage
• Payroll Control responsibilities to include adherence to all policies and procedures in regards to: Scheduling Payroll budget compliance Time and Attendance
• Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to: Utilization of all available training tools Consistent reinforcement of operational standards
• Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets.
• Work towards a complete understanding of managing all day to day operations.

Principal Working Relationships

Customers, Sales Associates, Store Management, District/Regional Managers, Store Operations and Training Personnel.

Key Qualifications

• An approved background check
• Effective verbal and written communication skills
• Managerial and organizational skills
• Strong interpersonal skills necessary for customer and employee interactions
• Strong visual merchandising skills
• Working knowledge of footwear, accessories and shoe care.
• Basic mathematical skills
• Knowledge of Corporate and Store Operations policies and procedures
• A complete understanding of the standards of Store Presentation and strong visual merchandising skills.

Benefits Information: https://rackroomshoes.hrbenefits.net/

Pay Rate: $20.18 - $29.26 Hourly

Company Description

Great shoes for men, women and children in comfort, dress, casual, and athletic categories make Rack Room Shoes the family footwear retailer of choice. The company offers a wide selection of nationally recognized brands known for their quality. Rack Room Shoes also offers an assortment of exclusive private brands commissioned from the best manufacturers in the business. Our private brands offer customers great styles and outstanding values, which translates into satisfied, loyal, repeat customers.

Rack Room Shoes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law. This policy of equal employment opportunity extends to all aspects of employment including, but not limited to, recruitment, hiring, training, promotion, transfer, reassignment, demotion, discipline, discharge, performance evaluation, compensation and benefits.