Store Manager

LensCrafters; Village of Scarsdale (NY); On-site; USD 73,000 - 132,000; Full time

Job summary

LensCrafters is seeking a Store Manager to lead its retail team in Village of Scarsdale, NY. The role focuses on enhancing customer service excellence, optimizing store KPIs, and fostering a strong team environment. Candidates should have significant management experience and a background in retail operations.

Qualifications

• Minimum 4+ years of management experience in a retail setting.
• Comprehensive knowledge of operations and business implications.
• Strong interpersonal and communication skills.

Responsibilities

• Ensure high-quality customer service and operational excellence.
• Lead training programs and coaching for staff.
• Analyze KPIs to drive store performance.

Skills

Customer Service

Training and Coaching

Analytical Skills

Sales Skills

Team Building

Education

High School graduate or equivalent

College degree or equivalent (preferred)

Job description

Join to apply for the Store Manager role at LensCrafters

3 days ago Be among the first 25 applicants

Join to apply for the Store Manager role at LensCrafters

Total Rewards: Benefits/Incentive Information

LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care.

Requisition ID: 886492

Store #: 000710 LensCrafters

Position:Full-Time

Total Rewards: Benefits/Incentive Information

LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care.

Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care.

At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers.

LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

GENERAL FUNCTION

The overall mission of the Store Manager is to be a leader within the LensCrafters organization. The Store Manager delivers key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience.

Major Duties & Responsibilities

• Ensure the LensCrafters team provides unsurpassed Customer Service
• Provide training and coaching to the team leveraging Company provided programs
• Analyzes reporting to create and implement action plans to improve store KPIs, including:
• NPS – Net Promoter Score; % Sales to Plan; Customer Count; Complete Pair; Labor; Training Saturation; Exam Growth; and others
• Attracts and hirers highly engaged team to esure the store has the right people in the right place at the right time
• Partners with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs
• Takes pride in the store and guides team to execute all operational, inventory, and visual tasks to guidelines flawlessly to ensure the best customer and patient experience
• Ensures all Company approved safety programs are implemented and maintained consistently per standards in order to maintain a safe and FUN working environment
  
  

Basic Qualifications

• High School graduate or equivalent
• 4+ years management/supervisory experience
• Comprehensive knowledge from operations, processes and business implications
• Strong influencing and negotiating skills
• Team building and management skills
• Knowledge of current optical theory and merchandise
• Strong communicator and listener
• Strong basic math skills (addition, subtraction, multiplication, division)
• Sales skills
• Familiarity with cash register, computers and calculators
• Ability to manage time under aggressive deadlines
  
  

Preferred Qualifications

• College degree or equivalent
• State licensure (if applicable) and/or ABO Certification in non-licensed states
• LensCrafters Final Inspector Certification
• LensCrafters Quality, Fitting and Adjusting Program
• Previous experience in customer service and retail
• Knowledge of current store merchandise
• High level of business acumen to include detailed knowledge of LC Dashboard
  
  

Pay Range: 73,416.00 - 131,262.84

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email [e-mail].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Retail

Referrals increase your chances of interviewing at LensCrafters by 2x

Get notified about new Store Manager jobs in Scarsdale, NY.

New Rochelle, NY $66,600.00-$93,300.00 4 days ago

New York, NY $110,400.00-$165,700.00 1 week ago

New York City Metropolitan Area $85,000.00-$90,000.00 2 weeks ago

New York, NY $90,000.00-$105,000.00 1 week ago

New York City Metropolitan Area $27.00-$29.00 3 weeks ago

New York, NY $85,000.00-$95,000.00 1 week ago

New York, NY $86,000.00-$97,000.00 3 days ago

New York City Metropolitan Area 1 week ago

White Plains, NY $70,000.00-$80,000.00 2 weeks ago

Yonkers, NY $62,400.00-$80,000.00 14 hours ago

New York City Metropolitan Area 1 week ago

Bronx, NY $72,400.00-$101,400.00 2 weeks ago

Stamford, CT $108,000.00-$125,000.00 2 weeks ago

New York, NY $75,000.00-$95,000.00 2 weeks ago

East Rutherford, NJ $99,155.74-$135,212.00 3 days ago

New York, NY $75,000.00-$90,000.00 1 week ago

New Store Retail Operations Manager - New York

Assistant Store Manager: Frankies Bikinis SoHo

Manhattan, NY $72,400.00-$101,400.00 1 week ago

New York, NY $115,000.00-$125,000.00 13 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.