Store Manager

Smoothie King; Town of Texas (WI); On-site; USD 48,000 - 64,000; Full time

Job summary

Smoothie King is seeking a General Manager to lead a productive store team and deliver an extraordinary guest experience. You will manage operations with a focus on KPIs, safety, and brand standards while driving local marketing initiatives and community outreach.

The role requires strong leadership, customer focus, and a bias toward action. Flexibility to work varied hours, including evenings and weekends, is essential for success in this position.

Qualifications

• 2+ years’ experience as a manager or supervisor of a team in a restaurant or similar retail customer service business.
• Basic knowledge of Microsoft Word and Excel.
• Exceptional interpersonal skills - you are energized by working with people.
• Act with integrity, honesty, and knowledge that promotes our culture, values, and mission
• A customer comes first attitude and connecting with the customer; respond to customer needs.
• Bias toward action - you roll up your sleeves to get the job done.
• Ability to work the hours needed to run your store, including evenings, weekends, and holidays.

Responsibilities

• Hire, develop, and lead the store team to provide a great guest experience and fulfill Smoothie King’s mission.
• Use tools like P&L, Daily Business Review, and Data Central to drive operational excellence.
• Maintain relationships with suppliers and manage inventory and shipments.
• Review KPIs and identify problems and opportunities for improvement, then adjust.
• Manage store cash activities, including daily deposits.
• Ensure compliance with food safety guidelines by all team members.
• Uphold brand standards and store appearance to align with the Smoothie King vision.
• Drive program implementation and motivate the team to meet standards.
• Develop local marketing plans and engage in community outreach and events.
• Acknowledge team performance using existing tools and creative recognition methods.

Skills

Team leadership

Customer focus

Operational excellence

Strategic thinking

Integrity & culture

Education

High school diploma (required)

Associate or bachelor’s degree in business/hospitality management (preferred)

Tools

P&L tracking

Daily Business Review

Cash & Deposit Log

Data Central scheduling

Inventory management tools

Microsoft Word

Microsoft Excel

Job description

The General Manager will contribute to Smoothie King’s success by creating and leading a highly productive environment focusing on building a motivated team, ensuring an extraordinary guest experience, and balancing other priorities, focusing on strategic, operational, and leadership excellence. As the role will evolve over time, the successful candidate will show curiosity in the business, demonstrate willingness to take on new challenges, and lift our team by developing additional skills to assist and support our purpose

• Enthusiastically hire, develop, and lead the team at your store to provide a great guest experience and fulfill our mission to inspire people to live a healthy and active lifestyle.
• Use operational tools such as Profit and Loss Statement, Daily Business Review, Cash & Deposit Log, and Data Central scheduling and inventory management tools to achieve operational excellence.
• Maintain relationships with suppliers (inventory management, shipments, etc.)
• Review store environment and Key Performance Indicators (KPIs) to identify problems, concerns, and opportunities for improvement and adjust accordingly.
• Manage cash activities for the store (daily deposits, etc.).
• Ensure compliance with food safety guidelines in your store at all times; ensure all Team Members are in compliance as well.
• Own and promote brand standards in alignment with company vision.
• Ensure store appearance and cleanliness are upheld and consistent with Smoothie King brand standards.
• Drive implementation of company programs through action planning and inspiring team to meet operational standards.
• Develop local store marketing plans to support brand initiatives, including initiating community outreach through marketing and special events.
• Recognize and reinforce individual and team accomplishments by using existing tools and programs as well as finding new, creative and effective methods of recognition.

Qualifications

• High school diploma required. Associate or bachelor’s degree in business, hospitality management, or similar field is preferred.
• Minimum 2 years’ experience as a manager or supervisor of a team in a restaurant or similar type of retail customer service business.
• Basic knowledge of Microsoft Word and Excel.
• Exceptional interpersonal skills - you are energized by working with people.
• Act with integrity, honesty, and knowledge that promotes our culture, values, and mission
• Act with a customer comes first attitude and connecting with the customer. Discover and respond to customer needs.
• A bias towards actions - you do not hesitate to roll up your sleeves and do whatever it takes to get the job done
• Ability to work the hours needed to run your store effectively, which might include a variety of days, evenings, weekends, holidays.

Smoothie King has grown to include over 1,100 units operating in 33 states, the Caymans, Trinidad, and the Republic of Korea.
What makes Smoothie King so successful? A genuine commitment to helping people live healthier lives through nutrition. It’s been more than 40 years since
Steve invented the nutritious and delicious drink now known as a smoothie. In that time, Smoothie King has expanded its menu to include a wide selection of healthy snacks and high-quality nutritional products.
They’re not just good; they’re good for you.