Store Manager

BoxLunch; Tempe (AZ); On-site; USD 50,000 - 70,000; Full time

Job summary

BoxLunch is seeking a Store Manager in Tempe, AZ to lead store sales, team development, and exceptional customer service. You will drive performance, mentor staff, and ensure operational excellence while fostering community impact through our hunger-relief mission.

The role requires 1–2 years of retail leadership, strong communication, and a passion for pop culture. You will manage activities across social channels, in-store promotions, and daily operations to deliver a best-in-class guest

Qualifications

• 1–2 years of retail store management experience.
• High school diploma or GED required.
• Able to adapt to a fast-changing retail environment.
• Interest in pop culture fandoms is a plus.

Responsibilities

• Meet or exceed sales plans and comps.
• Recruit, develop and retain a collaborative team.
• Lead customer engagement via social media and store apps.
• Maintain an operationally sound business with structure and autonomy.
• Monitor shrink, payroll, schedules and external factors affecting business.
• Communicate with retail leadership and HQ on trends and feedback.
• Run sales reports and use data to guide strategy.
• Ensure adherence to policies and protect store resources.
• merchandise the store using planograms and launch promos on time.
• Mentor and recognize staff to build bench strength.

Skills

Retail management

Team leadership

Customer engagement

Data analysis

Store operations

Payroll & scheduling

Merchandising

Policy compliance

Education

High school diploma or GED

Tools

POS systems

Store reporting software

Job description

At BoxLunch, we’re committed using our love of pop culture to do something amazing: eliminate hunger. With every $10 spent, we donate a meal to Feeding America that directly benefits the communities we are in.

We’re on the search for a Store Manager that will be at the forefront of bringing the fandom to life. You’ll lead the store in achieving store objectives with regards to hitting sales targets, recruiting, development, and performance management. You’ll be a retail maverick that can handle anything that comes your way. You’ll be a believer in developing talent and providing the best customer service in the mall. In short, you’re a superhero.

What You’ll Do

• Ensure that your store achieves the sales plan and/or comp sales goals. It’s not all about the Benjamins, but then it kind of is
• Recruit, develop, and retain a super collaborative and passionate team to run your store alongside you
• You’re the leader of the band, and you love to create buzz and customer engagement through staying connected on social media, store web applications, and clienteling
• Lead an operationally sound business; you’ll bring the right balance of organizational structure, delegation & autonomy, and customer first selling practices
• Keep watch (like the Night’s Watch) on shrink/loss prevention, payroll hours, schedules, and external factors that will affect business
• Collaboratively communicate with retail leadership and HQ partners on trends & customer feedback
• Run sales reports and use data to help guide your strategy to hit sales targets
• You’ve got the keys to the kingdom, and you’re not afraid to use them! You’re willing to adapt to new technologies, communicate company policies & procedures, and control supply ownership (spending only as needed)
• Deliver the goods - you’ll merchandise the store in a compelling way, leveraging planograms as a guide, while launching all promos on time
• Every Fellowship needs a Gandalf! Ensure that you’re continually building a bench of equally talented, passionate staff through mentorship, recognition, and feedback

What You’ll Need

• At least 1-2 years of retail store management experience; you’ve led teams to success and want to experience more of it. You’ll have skills to pay the bills: communication, recruiting, and operations (payroll, reporting, scheduling, merchandising)
• You’ll have to be at least 18 years of age to join the fandom force
• A high school diploma or GED equivalent. If you have a degree, even better
• Roll with the punches! Retail is a fast-changing industry and you like catching curveballs thrown your way
• Open-minded and inquisitive regarding pop culture fandoms & trends
• The usual retail stuff (with or without reasonable accommodation): able to navigate your way around the store, merchandise product utilizing approved store equipment, and pack and unpack boxes of awesome merch that may weigh up to 50 pounds