Store Manager

BoxLunch & Hot Topic; Okemos (MI); On-site; USD 50,000 - 70,000; Full time

Job summary

BoxLunch & Hot Topic in Okemos seeks a Store Manager to lead our team and drive store performance. You’ll oversee sales, recruiting, development, and daily operations in a fast-paced retail environment.

You’ll mentor staff, deliver excellent customer service, manage schedules and payroll, and implement promotions that engage fans and boost loyalty. If you love pop culture and leading teams, you’ll thrive here.

Qualifications

• 1–2 years of retail store management experience; proven leadership
• Must be at least 18 years old
• High school diploma or GED; degree is a plus
• Retail is fast-changing; adapt to curveballs
• Open-minded and inquisitive about pop culture trends
• Able to navigate the store, merchandise and handle boxes up to 50 pounds

Responsibilities

• Achieve sales plan and comp sales goals
• Recruit, develop, and retain a collaborative team
• Lead customer engagement through social media and clienteling
• Maintain an operational balance of structure, delegation and customer-first selling
• Monitor shrink, payroll hours, schedules and external factors
• Communicate with retail leadership and HQ on trends and feedback
• Run sales reports and use data to hit targets
• Merchandise the store and launch promos on time
• Mentor staff through recognition and feedback

Skills

Store management

Communication

Recruiting

Payroll

Reporting

Scheduling

Merchandising

Customer service

Education

High school diploma or GED

Job description

At BoxLunch, we’re committed using our love of pop culture to do something amazing: eliminate hunger. With every $10 spent, we donate a meal to Feeding America that directly benefits the communities we are in.

We’re on the search for a Store Manager that will be at the forefront of bringing the fandom to life. You’ll lead the store in achieving store objectives with regards to hitting sales targets, recruiting, development, and performance management. You’ll be a retail maverick that can handle anything that comes your way. You’ll be a believer in developing talent and providing the best customer service in the mall. In short, you’re a superhero.

WHAT YOU'LL DO

• Ensure that your store achieves the sales plan and/or comp sales goals. It’s not all about the Benjamins, but then it kind of is
• Recruit, develop, and retain a super collaborative and passionate team to run your store alongside you
• You’re the leader of the band, and you love to create buzz and customer engagement through staying connected on social media, store web applications, and clienteling
• Lead an operationally sound business; you’ll bring the right balance of organizational structure, delegation & autonomy, and customer first selling practices
• Keep watch (like the Night’s Watch) on shrink/loss prevention, payroll hours, schedules, and external factors that will affect business
• Collaboratively communicate with retail leadership and HQ partners on trends & customer feedback
• Run sales reports and use data to help guide your strategy to hit sales targets
• You’ve got the keys to the kingdom, and you’re not afraid to use them! You’re willing to adapt to new technologies, communicate company policies & procedures, and control supply ownership (spending only as needed)
• Deliver the goods - you’ll merchandise the store in a compelling way, leveraging planograms as a guide, while launching all promos on time
• Every Fellowship needs a Gandalf! Ensure that you’re continually building a bench of equally talented, passionate staff through mentorship, recognition, and feedback

WHAT YOU'LL NEED

• At least 1-2 years of retail store management experience; you’ve led teams to success and want to experience more of it. You’ll have skills to pay the bills: communication, recruiting, and operations (payroll, reporting, scheduling, merchandising)
• You’ll have to be at least 18 years of age to join the fandom force
• A high school diploma or GED equivalent. If you have a degree, even better
• Roll with the punches! Retail is a fast-changing industry and you like catching curveballs thrown your way
• Open-minded and inquisitive regarding pop culture fandoms & trends
• The usual retail stuff (with or without reasonable accommodation): able to navigate your way around the store, merchandise product utilizing approved store equipment, and pack and unpack boxes of awesome merch that may weigh up to 50 pounds