Store Manager

H&M Group; Sandy City (UT); On-site; USD 65,000 - 77,000; Full time

Job summary

Join H&M as a Store Manager, where you'll enhance customer experiences, drive sales, and lead a diverse team. This role offers opportunities for growth within a values-driven organization, emphasizing inclusion and creativity in the fashion retail industry.

Benefits

Staff discounts

Health coverage

Wellness programs

Retirement benefits

Global career growth opportunities

Qualifications

• Relevant leadership experience in retail management.
• Experience in retail operations and team collaboration.
• Competent in coaching and communication.

Responsibilities

• Manage the total omni customer experience and visual standards.
• Analyze sales data and develop plans to optimize store performance.
• Lead and develop store team through coaching and evaluations.

Skills

Leadership

Coaching

Communication

Analytical Skills

Job description

About the Role
As a Store Manager, you’ll be responsible for the total omni customer experience in your store, ensuring high visual and commercial standards according to store format, location, and global & regional strategies. You will lead the full store team to excel, creating an inclusive culture that promotes collaboration and entrepreneurial spirit. You’ll analyze sales data, follow up on results, and create plans to optimize store performance.

A Day in the Life
Working at H&M means no two days are the same. Typical responsibilities include:

• Managing the total omni customer experience, ensuring visual and commercial standards are met
• Representing the H&M brand positively in all customer interactions
• Establishing, analyzing, and following up on sales and budget goals, creating strategies to meet targets
• Providing personal customer service and guiding customers through fashion stories
• Promoting the Customer Loyalty App and sustainability initiatives within the store
• Scheduling staff according to sales and commercial activities
• Maintaining routines in fitting rooms and at checkout, including transactions, returns, and exchanges
• Identifying commercial opportunities and maintaining competitor awareness
• Managing store maintenance cost-effectively
• Handling administrative routines for people and operations

Fashion & Trend Awareness

• Staying updated on fashion trends, styles, brands, competitors, and influencers
• Ensuring your team provides product and fashion knowledge to customers
• Understanding the local area, customer base, and fashion trends

Team & Development

• Managing talent and performance, including recruiting, onboarding, and development
• Conducting performance evaluations and succession planning
• Sharing knowledge and skills with your team
• Collaborating with the area team and store leadership
• Planning and scheduling team shifts
• Communicating regularly to motivate and inform staff
• Ensuring compliance with procedures, routines, security, and legal requirements
• Participating in onboarding, training, and development programs

Retail Operations/Visual & Commercial Execution

• Maintaining a clean and organized sales floor and back of house
• Ensuring high-quality visual and product presentation
• Managing stock levels and providing input on allocation
• Supporting daily store routines, including opening and closing
• Overseeing the garment cycle and fitting room routines
• Maintaining in-store OMNI services and technology tools
• Ensuring consistent pricing signage in line with strategies
• Keeping BOH areas organized and compliant

Qualifications

Who You Are

• A strong leader who enjoys responsibility and team development
• Confident in coaching, communication, and analytical skills
• Relevant leadership experience in retail management
• Experience in retail operations and working closely with teams

Why You’ll Love Working at H&M

• Valuing diversity and inclusion
• Being part of a values-driven organization with a rich history
• Access to resource groups and community networks
• Encouragement to be authentic at work
• Global career growth opportunities
• Comprehensive benefits including health, wellness, retirement, and discounts

Additional Information

Compensation: $65,397.21 - $76,187.75 annually. Details about pay status and further benefits are provided.

We are committed to accessibility and provide accommodations for applicants with disabilities. Contact us at https://hm.ethicspoint.com for assistance.

Our benefits include staff discounts, health coverage, wellness programs, and more, varying by location.

Inclusion & Diversity: We strive for inclusive, diverse workplaces and encourage applications that reflect this commitment.

Company Description: At H&M, our purpose is to liberate fashion for the many, encouraging self-expression and creativity. We foster a culture of inclusion and belonging, welcoming colleagues from all backgrounds.