Store Manager

Safelite Fulfilment; San Antonio (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Bonus opportunities

401(k) with company match

Medical coverage options

Paid time off and holidays

Tuition reimbursement

Paid training

Job summary

Safelite is seeking a Store Manager to lead daily store operations with focus on quality service, people leadership, and safe, efficient cash and inventory management. You will drive KPI performance and coach a mobile workforce to meet company goals.

In this role you’ll ensure compliance, oversee scheduling, and deliver world-class customer experiences while coordinating with field leaders to maintain high standards across the store

Qualifications

• High School Diploma or GED or equivalent, OR 5–7 years of leadership/supervisory experience.
• 3+ years of leadership experience in retail or service environments; automotive experience preferred.
• Proficiency with Microsoft Office Suite, web applications, and general office equipment.
• Excellent communication skills with the ability to influence and coach a mobile workforce.
• Valid driver’s license required; ability to work outdoors in varying weather and lift up to 35 lbs.

Responsibilities

• Oversee daily store operations including opening/closing and scheduling.
• Manage cash handling, inventory control and loss prevention.
• Drive KPI performance and ensure safety and regulatory compliance.
• Coach technicians to ensure quality installs/repairs and proper recordkeeping.
• Provide world-class customer service and respond promptly to complaints.

Skills

Leadership

Customer service

Communication

Staff scheduling

Problem solving

Microsoft Office

Education

High School Diploma/GED/Equivalent

Tools

Microsoft Office Suite

Job description

The Store Manager leads all retail store operations with a focus on quality and service to ensure that our customers have a memorable experience. This professional provides people leadership, coaching, cash/expense management, inventory control, loss prevention, safety, and store appearance.

What You’ll Get

Competitive weekly pay and bonus opportunities. A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days. Up to $5,250 annually in tuition reimbursement. Paid training and all the tools and resources you’ll need to be successful. View all our health, wealth and life offerings at www.safelitebenefits.com.

What You’ll Do

Oversee the daily operations of the store, including: open and closing procedures, work order management, performing the CICO (Check-In, Check-Out) procedures, providing high levels of customer service, staffing and scheduling and/or making necessary modifications, inventory management and proper cash handling. Drive team performance to ensure key performance indicators (KPI's) and company goals are met or exceeded, including but not limited to: Net Promoter Score, Time to Serve, job completion, customer conversion and quality metrics, as well as compliance with federal, state and local regulations. In conjunction with the other field leaders, ensure that every technician is SafeTech™ certified and through training, re-training and coaching that all technicians are performing quality installs or repairs on every job. Provide guidance and positive reinforcement surrounding proper vehicle and equipment maintenance and required recordkeeping -- occasionally collaborating with marketing associates to ensure the right materials are properly displayed. Provide world class customer service by responding quickly to client complaints/warranty issues. All other duties as assigned.

What You’ll Need

High School Diploma/GED/Equivalent OR 5-7 years leadership/supervisory experience, preferred. Valid state-issued driver’s license required. 3+ years of leadership experience with an innovative approach toward incenting performance. 3-5 years of experience in retail or service center environments; automotive experience preferred. Proficiency with Microsoft Office Suite, web applications, and general office equipment. Excellent communication skills with the ability to influence, persuade, engage and have crucial conversations with a mobile workforce. Comfort working outside in a variety of weather conditions. Present a professional appearance and wear personal protective equipment. Physical requirements: lifting and carrying up to 35 lbs. for short periods, working at elevated heights, remaining on your feet for extended periods.

Safelite® was founded in Wichita, Kansas in 1947. A leading service organization, the Safelite family of brands delivers our People Powered, Customer Driven experience to more than 11 million customers annually. Safelite® AutoGlass, the nation’s largest provider of vehicle glass repair, replacement and recalibration services, operates more than 700 stores and 7,900 MobileGlassShops™ across all 50 U.S. states, while Safelite® Solutions provides property and casualty claims management services to more than 175 insurance and fleet clients. All of this is supported through our technology-forward supply chain and corporate services.

We’re People Powered: Our people come first. We care about your well-being and we’ll give you what you need to have a happy work/life. We’re good at what we do: we're proud of our 88% Net Promoter Score (NPS). We’re big: We’re owned by Belron®, the world’s largest vehicle glass company, spanning 40 countries across 6 continents. We’re trustworthy: We provide coverage to all U.S. drivers in all 50 states. We give back: Community service is important to us - we’ve even recycled 107K+ tons of glass to date. We're diverse: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. We don’t discriminate on the basis of any characteristic protected by law, nor do we tolerate discrimination or harassment against our associates and clients.