Assistant Store Manager

Safelite Fulfilment; Lubbock (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Weekly pay & bonuses

Benefits package >$10k

401(k) with match

Medical coverage & PTO

Tuition reimbursement

Paid training

Job summary

Safelite in Texas is seeking an Assistant Store Manager to guide front-line associates and ensure memorable customer experiences at a retail location. You will lead operations, oversee scheduling, inventory, and safety while driving world-class service.

The role requires supervisory experience, a valid license, and comfort working outdoors in varying weather. A competitive benefits package accompanies this leadership opportunity.

Qualifications

• High School Diploma or equivalent; leadership experience preferred.
• Valid driver’s license required.
• 1+ year supervisory/leadership experience.
• 3-5 years in retail or service center environments; automotive experience preferred.
• Proficiency with Microsoft Office Suite, web applications, and general office equipment.

Responsibilities

• Motivate and lead associates to achieve high productivity and customer service.
• Provide cross-training for operational stability among staff.
• Respond quickly to customer complaints and warranty issues; manage losses and repairs.
• Manage work order assignments and routing of mobile jobs; ensure timely transport.
• Train staff on installation techniques, vehicle maintenance, and documentation.

Skills

Leadership experience

Customer service

Professional appearance

MS Office Suite

Web applications

Office equipment

Outdoor work readiness

Education

High School Diploma/GED/Equivalent

Tools

Microsoft Office Suite

Web applications

Office equipment

Job description

Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

Assistant Store Manager

The Assistant Store Manager provides leadership and direction to front line associates to ensure that our customers have a memorable experience. This professional leads operations for an individual retail location, including assigned associates, cash management, inventory control, loss prevention, safety, store appearance and more.

What You’ll Get

• Competitive weekly pay and bonus opportunities.
• A benefits package valued at more than $10k*.
• This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and all the tools and resources you’ll need to be successful.
• View all our health, wealth and life offerings at www.safelitebenefits.com.

What You’ll Do

• Motivate and lead activities of associates, ensuring the highest possible productivity and world class customer service.
• Provide appropriate associate cross-training for operational stability.
• Provide world class customer service by responding quickly to customer complaints/warranty issues and process casualty losses/repair damages.
• Manage work order assignments and routing of mobile jobs; Ensure that procedures are followed, vehicles are loaded, and are in transit in a timely manner.
• Train associates on installation techniques and procedures, vehicle and equipment maintenance, required documentation and internal technology platforms.
• Monitor productivity, inventory and cleanliness to ensure that quality standards are met.
• Ensure compliance with applicable laws and regulations issued by OSHA and other federal, state, and local regulatory agencies.
• All other duties as assigned.

What You’ll Need

• High School Diploma/GED/Equivalent OR 3-5 years of leadership/supervisory experience, preferred.
• Valid state-issued driver’s license required.
• 1+ year of supervisory/leadership/key holder experience.
• 3-5 years of experience in retail or service center environments; automotive experience preferred.
• Proficiency with Microsoft Office Suite, web applications, and general office equipment.
• Comfort working outside in a variety of weather conditions.
• Present a professional appearance and wear personal protective equipment.

Physical Requirements

• Lifting and carrying up to 35 lbs. for short periods.
• Working at elevated heights.
• Remaining on your feet for extended periods.

Benefit Disclaimer

Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.

Reasonable Accommodation and Legal Compliance

Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices.

Diversity & Inclusion

Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer.

About Safelite

Safelite® was founded in Wichita, Kansas in 1947. A leading service organization, the Safelite family of brands delivers our People Powered, Customer Driven experience to more than 11 million customers annually. Safelite® AutoGlass, the nation’s largest provider of vehicle glass repair, replacement and recalibration services, operates more than 700 stores and 7,900 MobileGlassShops™ across all 50 U.S. states, while Safelite® Solutions provides property and casualty claims management services to more than 175 insurance and fleet clients. All of this is supported through our technology-forward supply chain and corporate services. We’re People Powered: Our people come first. We care about your well-being and we’ll give you what you need to have a happy work/life. We’re good at what we do: we're proud of our 88% Net Promoter Score (NPS). We’re big: We’re owned by Belron®, the world’s largest vehicle glass company, spanning 40 countries across 6 continents. We’re trustworthy: We provide coverage to all U.S. drivers in all 50 states. We give back: Community service is important to us - we’ve even recycled 107K+ tons of glass to date. We’re diverse: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. We don’t discriminate on the basis of any characteristic protected by law, nor do we tolerate discrimination or harassment against our associates and clients.