Store Manager

Salon Services PRO; Salem (WV); On-site; USD 26,000 - 27,000; Full time

Job summary

Salon Services PRO in Salem, WV is seeking a store leadership role focused on people, service, and operational excellence. You will lead a team, drive sales, manage inventory, and uphold the brand through proactive communication and customer engagement.

The position emphasizes supervisory responsibilities, strong cash handling, and the ability to lift up to 50 pounds while maintaining a welcoming, high-energy environment for both staff and customers.

Qualifications

• 1-3 years customer-facing experience preferred.
• Prior supervisory experience preferred.
• Excellent verbal and written communication skills.
• Ability to follow instructions with a positive attitude.
• Comfortable with computers and basic numerical concepts.
• Previous cash handling experience preferred.
• Stand and/or sit for a full shift; ability to lift up to 50 pounds.

Responsibilities

• Leadership and culture: foster Salon Services' mission, values, and brand.
• Planning: work with district/region manager to set goals and action plans.
• Supervision: lead day-to-day sales and store operations.
• Communication: ensure proactive collaboration with management and stakeholders.
• Performance: strive to hit store sales goals and KPI via great customer service.
• Educating customers: organize events, sampling, etc.
• Inventory: manage stock levels and receive shipments per policy.
• Store operations: maintain clean, promotional store and manage cash deposits.
• All other assigned tasks by District Store Manager.

Skills

Customer facing

Supervisory experience

Verbal and written communication

Follow instructions

Computers

Numerical skills

Cash handling experience

Job description

DescriptionAt Salon Services, People are the most important and valuable resource. Each of us is an authentic individual brought together by a common bond: our desire to build long lasting relationships with our customers and each other. We value integrity, positive energy, teamwork, dedication, communication, responsiveness and action. We are committed in our desire to lead with knowledge and serve with purpose. We function in an abundant spirit that enriches lives and creates a legacy of excellence. We cherish the diversity that strengthens the fabric of expression and the freedom to risk through innovation. We are dedicated to the pursuit of lifelong learning through Encouraging Personal Mastery.

We are the protectors of the professional beauty industry.

Key Responsibilities

• Leadership and Culture: Continually drive and develop Salon Services culture by nurturing, supporting and promoting the company mission, values, vision and brand.
• Planning: Work with District or Regional Manager to develop team goals and action plans. Measure and report performance via monthly Performance Development Meetings (PDMs). Direct the store team to achieve objectives by executing action plans.
• Supervision: Provides leadership in the day-to-day sales and operational processes of the Store location.
• Communication: Ensure proactive, collaborative, and timely communication with management, store team, and other stakeholders within the organization.
• Performance: Accountable for the attainment of store sales goal and Key Performance Indicators (KPI) by providing a consistent high level of customer service in all interactions with customers and continually educating, cross promoting and up-selling products to customers.
• Educating Customers: Organize and execute all functions related to events, sampling, etc.
• Inventory: Adhere to all Inventory controls set forth by Salon Services and Supplies. Maintain proper inventory levels, ensure inventory is faced and properly restocked throughout the day, and receive shipments in accordance to store policy.
• Store Operations: Maintain a clean and presentable store. Display promotions and signage appropriately. Manage communication, this includes but is not limited to voicemails and Emails. Manage all cash flow of sales and deposit all cash to bank within 24 hours of close.
• All other assigned tasks, as set forth by the District Store Manager.

Requirements

Qualifications and Experience:

• 1-3 years Customer Facing experience preferred.
• Prior supervisory experience preferred.
• Excellent verbal and written communication skills, demonstrated in a clear, concise, accurate, timely and professional manner.
• Ability to follow instructions with a positive attitude.
• Comfortable with the use of computers.
• Comfortable working with numbers, able to apply basic mathematical concepts.
• Previous cash handling experience preferred.
• Stand and/or sit continuously to perform job functions for a full shift.
• Ability to lift up to 50 pounds.

Salary Description

$19.00 to $19.50 Per Hour / FT 35 Hours