Store Manager

WSS / Foot Locker; Riverside (CA); On-site; Full time

Job summary

WSS / Foot Locker seeks a Store Manager to enhance customer experience while optimizing store performance. The role involves team leadership, managing KPIs, and ensuring exceptional service delivery. A focus on recruitment, training, and operational excellence is essential in this diverse and inclusive environment.

Benefits

Medical insurance

Vision insurance

401(k)

Employee Discount (30%-50%)

Community Engagement Opportunities

Qualifications

• 3+ years of retail management experience preferred.
• Proficient in POS and timekeeping systems.
• Proven track record in customer service and team development.

Responsibilities

• Drive sales by analyzing data and coaching team members.
• Manage inventory and operational procedures.
• Ensure compliance with visual merchandising standards.

Skills

Communication

Leadership

Organizational

Education

High school diploma

Tools

Microsoft Office

Job description

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This range is provided by WSS / Foot Locker. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$22.50/hr - $23.75/hr

Overview:

As a Store Manager at WSS, your Neighborhood Shoe Store, you will be responsible for creating an engaging and motivating environment by leveraging technology to enhance the customer experience and streamline operations. You will be the expert in product knowledge, guiding your team to deliver exceptional service. By promoting a culture of one-touch resolution, you'll empower your team to address customer needs quickly and effectively, ensuring a seamless and efficient shopping experience. Your leadership will foster a positive store culture, drive performance, and ensure both customers and team members feel valued.

Responsibilities:

• Collaborate with management to drive conversion by analyzing sales data, identifying opportunities to engage customers, and ensuring the team delivers exceptional service.
• Coach team members on effective selling techniques, encourage add-on sales, and ensure the store is visually appealing and well-stocked to maximize customer engagement.
• Monitor and track key performance indicators (KPIs) such as sales (UPTs), conversion rates, and customer satisfaction.
• Rally the Team and Strategize on adjustment necessary to meet target Goals.
• Regularly review KPIs with teams ensuring they understand the importance of KPIs and how their individual performance impacts the store’s overall success.
• Focus on recruiting top talent, providing comprehensive training, and offering ongoing development opportunities to build a high-performing team in a collaborative environment.
• Manage work schedules, enforce company policies, and coach team members to deliver exceptional customer service.
• Oversee inventory, cash handling, and operational procedures, maintaining a safe and clean work environment.
• Ensure store performance aligns with business objectives, maintaining budgets and meeting shrink targets.
• Review and ensure compliance with planograms, making adjustments as needed to optimize product placement, maximize sales, and maintain Visual Merchandising & Store Standards.
• The role requires the ability to bend, twist, stoop, kneel, lift up to 50 lbs., and stand or walk for 8 hours daily.
• Employees must climb ladders, maneuver boxes, and communicate effectively in person and on the phone while performing essential tasks.
• Life, Medical, Dental, and Vision Coverage – Individual and Family Plans
• Self-Development & Recognition Programs
• 401k Retirement Plan and HSA Contributions
• Stock Purchase Options
• 30%-50% Employee Discount - Friend & Family Events
• Community Engagement Opportunities

Required Experience:

• High school diploma with 3+ years of retail management experience preferred.
• Must have strong communication, leadership, and organizational skills.
• Proficient in Microsoft Office, Point of Sale, and Time Keeping systems, with the ability to understand financial reports and analyze problems.
• Proven track record in customer service and team development is essential.
• Must be self-starters, capable of identifying strategic opportunities to increase KPIs and coach their team effectively.
• Flexibility in working hours, including weekends and holidays & occasional overnights .
• Ability to work within a 25-mile radius.

About WSS

WSS is the premier footwear retailer in the U.S. doing business in neighborhood-based stores. Consumers trust WSS for the best brands, greatest values, and largest selection of athletic, dress, fashion, and casual footwear for the entire family. Our large store format enables us to showcase thousands of styles from top brands like Nike, Jordan, Vans, Converse, Adidas, Puma, Skechers, etc. In addition, WSS carries high quality private brands augmenting the breadth of selection to deliver amazing value to our customers.

Founded in Southern California in 1984 by entrepreneur Eric Alon, all WSS stores feature a unique retail format that displays every style and size. This allows customers to browse on their terms, in a hassle-free environment, engaging the friendly and knowledgeable sales staff when they choose. The success of this business model has allowed WSS to continue its rapid expansion into new markets. WSS currently operates stores throughout California, Nevada, Arizona, Texas and Florida. In October 2021 WSS was acquired by Foot Locker, Inc. WSS is now proudly one of Foot Locker’s banners under the WSS name.

WSS is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

• Industries

  Retail Apparel and Fashion

Referrals increase your chances of interviewing at WSS / Foot Locker by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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