Store Manager

Scooter\'s Coffee; Prattville (AL); On-site; USD 40,000 - 50,000; Full time

Job summary

Scooter's Coffee is seeking a Store Manager to oversee staffing, sales, and operations. Key responsibilities include leading a service-oriented team, maintaining store standards, and contributing to profitability. Ideal candidates will possess supervisory experience, strong communication skills, and a passion for customer service.

Qualifications

• At least 2 years of supervisory experience in a restaurant or retail environment.
• Ability to effectively teach and lead others.
• Energetic and flexible work style.

Responsibilities

• Ensure a consistent and quality customer experience.
• Interview, hire, train, and develop staff.
• Maintain accountability in employees using a progressive discipline process.

Skills

Communication

Interpersonal skills

Problem-solving

Multitasking

Teamwork

Job description

Established in 1998, Scooter's Coffee has distinguished itself as one of the premiere specialty coffee companies in the industry. Scooter's Coffee may be one of the fastest-growing specialty coffee brands, but simplicity is at our core: sustainably-sourced ingredients we handcraft into perfection. We believe in taking time to connect and create an amazing experience in each life we touch. At Scooter’s Coffee, we live our core values of integrity, love, humility, and courage, and we are looking for talented, passionate, and amazing people to join our team.

You are applying to work with a franchisee of Scooter’s Coffee. If hired, the franchisee will be your sole employer. Franchisees are independent business owners who set their own terms of employment, including wages and benefits, which can vary between franchisees.

Job Description

The Store Manager is responsible for all staffing, sales, and operations in a Scooter’s Coffee location. This role involves building and leading a friendly, service-oriented team of baristas, setting a high-energy work pace, driving sales, increasing profit, and demonstrating an engaged management style. The Store Manager exemplifies Scooter’s Coffee core values.

Essential Duties & Responsibilities

1. Ensure a consistent and quality customer experience through proper staffing, execution of brand beverage recipes and techniques, and fostering the "Amazing" customer service experience.
2. Maintain store appearance, cleanliness, visual merchandising standards, food safety standards, and equipment.
3. Interview, hire, train, and develop staff to demonstrate all company standards in customer experience and operations.
4. Provide ongoing performance feedback and development for staff members, identifying individual motivation factors and providing clear, constructive feedback to reinforce or improve performance.
5. Maintain accountability in employees using a progressive discipline process; partner with Field Brand Consultant and, when necessary, Human Resources to make decisions.
6. Determine daily and weekly staffing requirements based on business needs and create work schedules accordingly.
7. Implement a varied schedule to develop employees, meet business needs, and maximize sales potential across all hours of operation.
8. Contribute to store profitability by seeking opportunities to increase sales and managing expenses.
9. Maintain company standards in personal and store sales/performance metrics.
10. Encourage and ensure full team participation in setting store goals and developing action plans to accomplish these goals.
11. Ensure all cash handling, point of sale system, safety, and operational procedures are performed accurately and consistently.
12. Maintain daily, weekly, and quarterly financial reports and have final accountability for store operations.

Qualifications

• Ability to effectively teach and lead others.
• Excellent communication and interpersonal skills.
• Passion for working with people.
• Energetic, fast-paced, flexible work style.
• Ability to work cooperatively in a team environment.
• Strong problem-solving, multi-tasking, and administrative skills.
• Ability to anticipate and respond to customer needs.
• At least 2 years of supervisory experience in a restaurant or retail environment.