Store Manager

Hot Topic; Pineville (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

Hot Topic in Pineville, NC is looking for a Store Manager to lead our team and deliver an exceptional in-store experience for fans. You will drive sales, recruit and develop staff, and manage performance to meet store objectives.

As the store leader, you will oversee operations, merchandising with planograms, and customer service, while collaborating with HQ on trends and feedback to continuously improve profitability and team culture.

Qualifications

• Minimum 1–2 years of retail store management experience.
• High school diploma or GED required; degree a plus.
• Strong communication, recruiting and operations skills needed.

Responsibilities

• Ensure the store hits sales plan and comp goals.
• Recruit, develop and retain a collaborative team.
• Lead customer engagement through social and store applications.
• Maintain operational balance: structure, delegation, and customer-first selling.
• Monitor shrink, payroll hours, schedules and external factors.

Skills

Retail management

Team leadership

Communication

Recruiting

Operations

Merchandising

Customer service

Education

High school diploma or GED

Job description

At Hot Topic, we’re passionate about a few things: music, pop culture, and creating the most amazing in-store experience for our customers and employees.

We’re on the search for a Store Manager that will be at the forefront of bringing the fandom to life. You’ll lead the store in achieving store objectives with regards to hitting sales targets, recruiting, development, and performance management. You’ll be a retail maverick that can handle anything that comes your way. You’ll be a believer in developing talent and providing the best customer service in the mall. In short, you’re a superhero.

What You'll Do

• Ensure that your store achieves the sales plan and/or comp sales goals. It’s not all about the Benjamins, but then it kind of is
• Recruit, develop, and retain a super collaborative and passionate team to run your store alongside you
• You’re the leader of the band, and you love to create buzz and customer engagement through staying connected on social media, store web applications, and clienteling
• Lead an operationally sound business; you’ll bring the right balance of organizational structure, delegation & autonomy, and customer first selling practices
• Keep watch (like the Night’s Watch) on shrink/loss prevention, payroll hours, schedules, and external factors that will affect business
• Collaboratively communicate with retail leadership and HQ partners on trends & customer feedback
• Run sales reports and use data to help guide your strategy to hit sales targets
• You’ve got the keys to the kingdom, and you’re not afraid to use them! You’re willing to adapt to new technologies, communicate company policies & procedures, and control supply ownership (spending only as needed)
• Deliver the goods - you’ll merchandise the store in a compelling way, leveraging planograms as a guide, while launching all promos on time
• Every Fellowship needs a Gandalf! Ensure that you’re continually building a bench of equally talented, passionate staff through mentorship, recognition, and feedback

What You'll Need

• At least 1-2 years of retail store management experience; you’ve led teams to success and want to experience more of it. You’ll have skills to pay the bills: communication, recruiting, and operations (payroll, reporting, scheduling, merchandising)
• A high school diploma or GED equivalent. If you have a degree, even better
• Roll with the punches! Retail is a fast-changing industry and you like catching curveballs thrown your way
• Open-minded and inquisitive regarding pop culture fandoms & music trends
• The usual retail stuff (with or without reasonable accommodation): able to navigate your way around the store, merchandise product utilizing approved store equipment, and pack and unpack boxes of awesome merch that may weigh up to 50 pounds