Store Manager

Hot Topic; Charlotte (NC); On-site; USD 48,000 - 64,000; Full time

Job summary

Hot Topic in Charlotte, NC, seeks a Store Manager to lead a high-energy team, hit sales targets, recruit and develop staff, and deliver an outstanding in-store experience for customers and employees. You’ll drive performance and foster a culture of service and fandom, ensuring brand standards are met daily.

The role focuses on profitability, team development, and customer-centric selling in a mall setting, requiring strong leadership, communication, and operational discipline to keep the store

Qualifications

• Proven ability to manage a retail team and drive sales.
• Strong communication and interpersonal skills.
• Experience with payroll, reporting, scheduling, and merchandising.

Responsibilities

• Ensure store achieves sales plan and comp sales goals.
• Recruit, develop, and retain a collaborative, passionate team.
• Lead customer engagement through social media, store apps, and clienteling
• Maintain operational structure, delegation, autonomy, and customer-first selling practices
• Monitor shrink, payroll hours, schedules, and external factors affecting business
• Collaborate with retail leadership and HQ on trends and feedback
• Run sales reports and use data to guide sales targets
• Utilize planograms and launch promos on time
• Mentor and recognize staff to build bench strength

Skills

Communication

Recruiting

Operations

Education

High school diploma or GED

Job description

At Hot Topic, we’re passionate about a few things: music, pop culture, and creating the most amazing in-store experience for our customers and employees.

We’re on the search for a Store Manager that will be at the forefront of bringing the fandom to life. You’ll lead the store in achieving store objectives with regards to hitting sales targets, recruiting, development, and performance management. You’ll be a retail maverick that can handle anything that comes your way. You’ll be a believer in developing talent and providing the best customer service in the mall. In short, you’re a superhero.

What You'll Do

• Ensure that your store achieves the sales plan and/or comp sales goals. It’s not all about the Benjamins, but then it kind of is
• Recruit, develop, and retain a super collaborative and passionate team to run your store alongside you
• You’re the leader of the band, and you love to create buzz and customer engagement through staying connected on social media, store web applications, and clienteling
• Lead an operationally sound business; you’ll bring the right balance of organizational structure, delegation & autonomy, and customer first selling practices
• Keep watch (like the Night’s Watch) on shrink/loss prevention, payroll hours, schedules, and external factors that will affect business
• Collaboratively communicate with retail leadership and HQ partners on trends & customer feedback
• Run sales reports and use data to help guide your strategy to hit sales targets
• You’ve got the keys to the kingdom, and you’re not afraid to use them! You’re willing to adapt to new technologies, communicate company policies & procedures, and control supply ownership (spending only as needed)
• Deliver the goods - you’ll merchandise the store in a compelling way, leveraging planograms as a guide, while launching all promos on time
• Every Fellowship needs a Gandalf! Ensure that you’re continually building a bench of equally talented, passionate staff through mentorship, recognition, and feedback

What You'll Need

• At least 1-2 years of retail store management experience; you’ll have skills to pay the bills: communication, recruiting, and operations (payroll, reporting, scheduling, merchandising)
• A high school diploma or GED equivalent. If you have a degree, even better
• Roll with the punches! Retail is a fast-changing industry and you like catching curveballs thrown your way
• Open-minded and inquisitive regarding pop culture fandoms & music trends
• The usual retail stuff (with or without reasonable accommodation): able to navigate your way around the store, merchandise product utilizing approved store equipment, and pack and unpack boxes of awesome merch that may weigh up to 50 pounds