Store Manager

Ardene; Peabody (MA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Group insurance

Dynamic and friendly work environment

Ardene Rewards eligibility

Birthday paid off & Wellness days

Wellness initiatives

Growth opportunities

Job summary

Ardene is seeking a Store Manager in Peabody, MA to lead a dynamic fashion retail team. You will oversee store operations, drive sales strategies, ensure exceptional customer service, and mentor staff while maintaining Ardene standards in visual merchandising and loss prevention.

The role requires a proactive leader who can balance frontline leadership with administrative duties. You will work with the District Supervisor to implement plans, manage schedules, and uphold company policies.

Qualifications

• Soft leadership and coaching skills.
• Ability to manage a busy retail floor with composure.
• Strong communication and decision-making abilities.

Responsibilities

• Collaborate with District Supervisor to meet sales and profit budgets.
• Train store team on company standards and programs.
• Address low performance and resolve conflicts promptly.
• Recruit and retrain talent, recognizing strong performers.
• Perform administrative and operational duties as required.
• Execute opening and closing procedures per guidelines.
• Ensure health and safety standards are followed.
• Prepare and manage weekly employee schedules.
• Handle customer complaints and resolve them quickly.
• Process merchandising shipments and returns to head office.

Skills

Team leadership

Time management

People development

Customer service

Education

High school diploma

Job description

Want to be part of an amazing team? If you’re a vibrant and highly motivated leader with an interest in fashion retail – we want to hear from you.

The Role

The Store Manager works with the District Supervisor to oversee all store operations, as well as plan & execute strategies to drive sales and profitability. The Store Manager is responsible for merchandising, customer service, as well as their teams training & development.

The Store Manager must adhere to all company policies and procedures and must be a role model and demonstrate the utmost professionalism and integrity while creating a climate of trust and respect within the team. They must keep an open mind when dealing with customer and employee issues, listen to others and make fair and honest decisions accordingly. The Store Manager monitors performance and takes immediate action on substandard performance. They are able to lead and create an overall positive customer and employee experience.

Responsibilities Include:

• Collaborating with the District Supervisor to develop and implement strategies to achieve the store’s sales and profit budgets.
• Training store team (current employees and new hires) on company standards and programs in accordance with the employee manual.
• Taking action with the support of the District Supervisor on low performance and resolving conflicts.
• Recruiting and retraining talent by motivating their team and recognizing good performance.
• Conducting administrative and operational duties as required.
• Performing opening and closing procedures as per operational guidelines.
• Ensuring health and safety standards are adhered to.
• Preparing and managing employee weekly schedule.
• Handling customer complaints and resolving them in a timely manner.
• Comply with all head office requests regarding store operations.
• Processing and managing all incoming merchandising shipments.
• Handling all returns to head office as required.
• Comply with policy and regulations as per the company’s employee manual.
• Processing cash/credit/debit purchases at the register.

Qualifications:

• Minimum of 2-3 years retail management experience
• High school diploma
• Experience and/or education in visual merchandising
• Solid business acumen
• Proven people development skills and ability to assess talent
• Strong time management and priority-setting skills
• Ability to manage stress in a fast-pace environment
• Ability to delegate tasks and take ownership
• Ability to lead a team in a positive and inclusive manner

Physical requirements:

• Ability to stand for extended periods and climb a ladder;
• Move, lift and handle boxes of merchandise and fixtures throughout the store (weighing up to 30 pounds).

What's in it for you?

• Group insurance
• Dynamic and friendly work environment
• Upgraded eligibility for Ardene Rewards
• Birthday paid off & Wellness days
• Wellness initiatives
• Opportunities for growth

At Ardene, you’re more than an employee – you’re part of a fun, dynamic and energetic family.

Artificial intelligence (AI) may be used to support certain stages of our recruitment process, such as reviewing applications. AI is used as a tool to assist our hiring team and does not make hiring or rejection decisions. All employment decisions are made by Ardene's recruitment team.

Ardene is an equal opportunity employer, and as such, does not discriminate in hiring or terms and conditions of employment on the basis of an individual’s race, ancestry, color, place of origin, religion, gender, gender identity, citizenship, age, sexual orientation, disability, national origin, family status, marital status or any other or any other characteristic protected by applicable laws. Selection decisions are solely based on job-related factors.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.