Store Manager

Weingart Foundation; Palo Alto (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

Join a leading luxury kitchen and bath showroom as a Store Manager in Palo Alto. You will oversee all operations, drive sales, and nurture a dedicated team to achieve exceptional customer satisfaction. The ideal candidate possesses strong leadership skills and over 5 years of relevant experience in sales and service.

Qualifications

• 5+ years of sales and service experience.
• 1+ year of leadership experience.
• Strong integrity and work ethic.

Responsibilities

• Plan and lead all business operations at the Profit Center.
• Achieve sales and profit goals through effective team management.
• Build relationships in the community to increase market share.

Skills

Leadership

Sales Skills

Customer Service

Team Development

Business Judgment

Financial Analysis

Communication

Education

College degree or equivalent industry experience

Tools

Microsoft Office

Job description

The Kohler Store is a high-end kitchen and bath showroom that offers a comprehensive luxury shopping experience. The Store Manager oversees the store by offering world-class leadership to the team and managing operations. The Store Manager should be energetic and optimistic, passionate about kitchen and bath design, personable, and have professional sales and retail management experience.

Are you a natural leader who enjoys coaching and developing a team of enthusiastic professionals? Do you have the sound business judgment to drive profits, expand market share and identify new markets? Do you have a strong work ethic and a high standard of integrity? If so, KOHLER Store by Hajoca would like you to join our dedicated team as a Store Manager.

About the Role:

You will:

• Plan, direct, and lead all business operations at the Profit Center. This role is accountable for sustaining consistent profitability of the business.

• Achieve sales, gross profit, market share, and profit sharing goals through the recruitment, development, training, coaching, evaluation, and management of the Profit Center team.
• Set clear performance expectations and goals for teammates and conduct regular performance evaluations to assess progress and provide feedback and development.

• Determine targeted customer account potential, establish sales goals for those accounts, and hold salespeople accountable for achieving those goals.
• Achieve upper quartile performance in these key indicators - Gross Profit %, Net Salaries Ratio, Occupancy Ratio, Return on Investment, Gross Profit per Employee, and Profit Sharing per Employee.
• Analyze available financial reports and information, implementing appropriate strategies to increase sales and margins, improve productivity, and manage expenses and assets.
• Ensure the Profit Center meets or exceeds customer service expectations.
• Build relationships in the community to understand the marketplace, increase market share, and identify new markets.

• Conduct all business in accordance with Company policy and procedures.
• Maintain and insist upon a safe working environment in accordance with Company policy and procedures.
• Safeguard and maintain all Profit Center assets - buildings, fleet, equipment, inventory, and receivables.
• Successfully complete required safety and compliance training programs as assigned.
• Perform other duties as assigned by management.

About You:

• College degree or equivalent industry experience
• 5+ years of sales and service experience
• 1+ year of leadership experience
• Product knowledge related to the specific Profit Center market preferred

• Able to drive for company business. As a company business driver, you must:
  
  • Be at least 18 years old.
  • Possess a proper and valid driver's license.
  • Have a driving record that meets the criteria for being an Authorized Driver in accordance with Company policy.

Our ideal candidate will also:

• Possess excellent people skills, sound business judgment, and the capacity for continued growth and contributions to the Company.
• Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain appointments and customer and vendor contact files, and to analyze performance data.
• Possess a strong work ethic and a high standard of integrity.
• Create and nurture a positive team environment, inspiring all employees to do their best work to achieve the highest levels of customer and employee satisfaction.
• Be able to build positive, influential relationships with customers and vendors.

• Be able to interpret financial report data to determine the success/failure of plans and to take appropriate action to adjust business plans ensuring success.
• Be able to learn and operate the computer related systems used for business operations.

• Be able to read, write, speak, and understand English.