Store Manager

S&G Stores; Oregon (OH); On-site; USD 48,000 - 62,000; Full time

Job summary

S&G Stores is seeking a Store Manager to lead a single unit’s retail operations. The role oversees compliance with laws and company policies, trains staff, and drives sales while protecting assets. It is a salaried exempt position with a 50-hour work week.

The manager will supervise a team, ensure policy adherence, maintain a clean store, and execute merchandising programs. Strong communication and leadership are essential for success in this role.

Qualifications

• Supervisory experience preferred within a retail setting.
• Retail or customer service background.
• Completion of required Company training programs and certifications.
• Strong communication skills and ability to resolve issues efficiently.
• Knowledge of retail systems and transactions.

Responsibilities

• Provide customer service leadership for the store and team of employees at the location.
• Ensure that employees follow all Company policies.
• Promote and maintain a clean and organized store appearance inside and out.
• Foster an environment focused on customer service and satisfaction.
• Promote staff retention by coaching employees and developing leaders.
• Respond quickly to emergencies for safety of customers and staff.
• Ensure merchandising and marketing programs are executed properly and signage is correct.
• Maximize store sales and educate staff on selling initiatives.
• Monitor store activities to ensure proper transactions are conducted.
• Ensure foodservice products are fresh by rotation and removal of out-of-date items.
• Complete store reports and performance appraisals in a timely fashion.

Skills

Leadership

Customer service

Communication

Sales mindset

Education

High School Diploma or GED

Job description

Summary:

An S&G Store Manager serves as the leader and oversees the retail operations of a single unit. The Store Manager ensures that the store operates efficiently and in compliance with applicable federal, state, and local laws and Company policies; properly trains employees to ensure all store positions are staffed to appropriately handle all customer service issues; ensures the store maximizes sales and profits while maintaining asset controls. This is a salaried exempt role with a 50-hour work week requirement.

Responsibilities:

• Provides customer service leadership and direction for entire store and team of employees working in the same location
• Ensures that employees follow all Company policies
• Promotes and maintains a clean and organized store appearance inside and out
• Fosters an environment focused on customer service and satisfaction
• Promotes staff retention by working to develop leaders, empower employees and encourage increased employee productivity
• Responds quickly to all emergencies for the safety and security of customers and employees and notifies the appropriate individuals
• Ensures all merchandising and marketing programs are executed properly, which includes maintaining plan-o-gram integrity and appropriate sign placement
• Ensures the store maximizes sales and educates staff on selling initiatives
• Monitors store activities to ensure that transactions are taking place in the proper manner
• Ensures foodservice products are fresh and appealing by rotating products appropriately and removing out-of-date products
• Ensures that all necessary store reports and paperwork, including performance appraisals, are completed in a timely fashion

Experience Requirements:

• Previous supervisory experience preferred
• Retail / Customer service experience
• Completion of the Assistant Store Manager Training program and other relevant Company required training programs and required certifications
• Good understanding of Company systems and technology
• Excellent communication skills and the ability to research and resolve issues
• Knowledge of retail business management practices
• Knowledge of all types of store transactions and related programs
• Knowledge of ways to handle customer and employee injuries, incidents and accidents Physical Job

Requirements:

• Ability to occasionally lift of objects up to 50 pounds
• Ability to frequently lift objects up to 10 pounds
• Ability to rarely perform repeated climbing and fine hand manipulations
• Ability to occasionally perform repeated squatting/kneeling/stooping, twisting and pushing/pulling
• Ability to frequently perform repeated bending and reaching
• Ability to continuously perform repeated simple hand grasping
• Ability to work in intermittent temperature for short periods of time, e.g., outside at the pumps and in the cooler
• Ability to stand for an entire shift if/as required
• Available to work a variety of shifts and/or days of the week consistent with the demands of the retail environment which includes weekends, evenings and other high activity periods
• Has necessary means to conduct area pricing surveys
• High School Diploma or GED

Preferred Managerial Attributes

• Exhibits strong leadership qualities and a desire to succeed
• Serves as coach to employees by modeling appropriate workplace behavior
• Interacts positively with employees by seeking input and providing appropriate feedback
• Seeks opportunities for employees to develop skills
• Identifies and attracts outgoing, customer focused individuals to build a customer driven workforce
• Understands, actively demonstrates and promotes the principles of the customer service initiatives
• Creates excitement around Company initiatives in order to drive sales goals
• Empowers employees to make non-personnel related decisions in absence of immediate Manager
• Fosters a work environment where good performance is recognized and rewarded