Store Manager

Baskin-Robbins; Norwich (CT); Presencial; USD 55.000 - 70.000; Tempo integral

Benefícios oferecidos por esta vaga

Aggressive starting salaries

Quarterly Bonus

Paid PTO

401k with 4% match

Medical, Dental, Vision insurance

Life Insurance

Resumo da vaga

Baskin-Robbins in Norwich, CT seeks a Restaurant Manager to lead daily operations, coach team members, and ensure top-notch guest experiences. You will uphold brand standards, manage inventory, and drive profitability in a single-restaurant setting.

The role requires strong leadership, English fluency, and comfort with basic computer and financial tasks. Experience in retail or hospitality is preferred and a college degree is a plus.

Qualificações

• Fluent in spoken and written English.
• Basic computer skills and arithmetic.
• Leadership experience in retail, restaurant or hospitality.

Responsabilidades

• Lead team meetings and training sessions.
• Ensure brand standards, recipes and systems are followed.
• Drive guest satisfaction and monitor feedback.
• Manage costs and inventory.
• Oversee weekly labor schedules and staffing.

Conhecimentos

Fluent English

Leadership

Basic computer skills

Financial management

Team training

Formação

College degree preferred

Ferramentas

POS systems

Descrição da vaga

Restaurant Manager

Reports To: Multi-Unit Manager/Franchisee

Overview

A Restaurant Manager is generally responsible for providing strong, positive leadership to his/her team to deliver great and friendly guest experiences, operational excellence and for helping to build profitable top-line sales of a single restaurant. They are responsible for the overall operation of the restaurant according to Dunkin’ standards, franchisee policies and procedures and in compliance with all applicable laws.

Benefits

• Aggressive starting salaries
• Quarterly Bonus
• Paid PTO
• 401k plan with 4% matching
• Medical Dental Vision
• Company Paid Life Insurance
• Company Paid Long Term Disability Insurance

Responsibilities Include:

• Able to perform all responsibilities of restaurant team members
• Lead team meetings
• Deliver training to restaurant team members
• Ensure Brand standards, recipes and systems are executed
• Create and maintain a guest focused culture in the restaurant
• Review guest feedback results and implement action plans to drive improvement
• Communicates restaurant priorities, goals and results to restaurant team members
• Execute new product roll-outs including training, marketing and sampling
• Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws
• Control costs to help maximize profitability
• Completion of inventory on a periodic basis as determined by Franchisee
• Completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards
• Completion of DCP and other vendor orders
• Conduct self-assessments and corresponding action plans
• Ensure restaurant budget is met as determined by Franchisee
• Manages cash over/short in restaurant and ensures team members are following franchisee’s cash management policies
• Engages with Dunkin’ Brands Field Operations team as appropriate

Management Responsibilities Include:

• Recruit, hire, onboard and develop restaurant team members
• Plan, monitor, appraise and review employee performance
• Coach restaurant team members to drive sales, improve profitability and guest satisfaction

Education/Experience:

• Basic computer skills
• Fluent in spoken and written English
• Basic math and financial management
• Previous leadership experience in retail, restaurant or hospitality
• College Degree preferred

Key Competencies

• Strong analytical skills and business acumen
• Works well with others in a fun, fast-paced team environment
• On time, demonstrates honesty and a positive attitude
• Willingness to learn and embrace change
• Ability to train and develop a team
• Guest focused
• Time Management
• Problem solving
• Motivating others

Physical Demands/Working Conditions:

• Standing on feet
• Repetitive motion including bending, stooping and reaching
• Lifting packages (if applicable)
• Wearing a headset (if applicable)
• Working in a small space

Many Dunkin' restaurants are owned and operated by an independent franchisee. Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisee’s restaurant(s). The terms “Company,” “Dunkin',” “we,” “our,” or “us” refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employee’s terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee.