Store Manager

Baskin-Robbins; Herndon (VA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Aggressive starting salaries

Quarterly Bonus

Paid PTO

401k with 4% matching

Medical Dental Vision

Company Paid Life Insurance

Company Paid Long Term Disability

Job summary

Dunkin' Franchise restaurant is seeking a proactive Restaurant Manager to lead a team, uphold brand standards, and drive guest satisfaction at our Herndon, VA location. You will oversee daily operations, training, scheduling, and inventory while ensuring profitability and compliance with all policies and laws.

The role requires strong leadership, basic financial acumen, and excellent communication skills, with a focus on delivering exceptional guest experiences in a fast-paced environment.

Qualifications

• Basic computer skills are required.
• Fluent in spoken and written English.
• Basic math and financial management knowledge.
• Previous leadership experience in retail, restaurant or hospitality.
• College Degree preferred.

Responsibilities

• Lead team meetings and deliver training to restaurant team members.
• Ensure brand standards, recipes and systems are executed.
• Create and maintain a guest-focused culture in the restaurant.
• Review guest feedback and implement action plans for improvement.
• Communicate priorities, goals and results to staff.
• Execute new product roll-outs including training, marketing and sampling.
• Maintain safe, sanitary environment and comply with laws.
• Control costs to maximize profitability.
• Plan weekly labor schedules to meet guest demand and service standards.
• Manage inventory and vendor orders.
• Coach team members to drive sales and profitability.

Skills

Leadership experience

English fluency

Basic computer skills

Basic math/financial management

Education

College Degree

Job description

Restaurant Manager

Reports To: Multi-Unit Manager/Franchisee

Overview

A Restaurant Manager is generally responsible for providing strong, positive leadership to his/her team to deliver great and friendly guest experiences, operational excellence and for helping to build profitable top-line sales of a single restaurant. They are responsible for the overall operation of the restaurant according to Dunkin' standards, franchisee policies and procedures and in compliance with all applicable laws.

Benefits

• Aggressive starting salaries
• Quarterly Bonus
• Paid PTO
• 401k plan with 4% matching
• Medical Dental Vision
• Company Paid Life Insurance
• Company Paid Long Term Disability Insurance

Responsibilities Include:

• Able to perform all responsibilities of restaurant team members
• Lead team meetings
• Deliver training to restaurant team members
• Ensure Brand standards, recipes and systems are executed
• Create and maintain a guest focused culture in the restaurant
• Review guest feedback results and implement action plans to drive improvement
• Communicates restaurant priorities, goals and results to restaurant team members
• Execute new product roll-outs including training, marketing and sampling
• Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws
• Control costs to help maximize profitability
• Completion of inventory on a periodic basis as determined by Franchisee
• Completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards
• Completion of DCP and other vendor orders
• Conduct self-assessments and corresponding action plans
• Ensure restaurant budget is met as determined by Franchisee
• Manages cash over/short in restaurant and ensures team members are following franchisee’s cash management policies
• Engages with Dunkin' Brands Field Operations team as appropriate

Management Responsibilities Include:

• Recruit, hire, onboard and develop restaurant team members
• Plan, monitor, appraise and review employee performance
• Coach restaurant team members to drive sales, improve profitability and guest satisfaction

Education/Experience:

• Basic computer skills
• Fluent in spoken and written English
• Basic math and financial management
• Previous leadership experience in retail, restaurant or hospitality
• College Degree preferred

Key Competencies

• Strong analytical skills and business acumen
• Works well with others in a fun, fast-paced team environment
• On time, demonstrates honesty and a positive attitude
• Willingness to learn and embrace change
• Ability to train and develop a team
• Guest focused
• Time Management
• Problem solving
• Motivating others

Physical Demands/Working Conditions:

• Standing on feet
• Repetitive motion including bending, stooping and reaching
• Lifting packages (if applicable)
• Wearing a headset (if applicable)
• Working in a small space

Many Dunkin' restaurants are owned and operated by an independent franchisee. Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisee's restaurant(s). The terms "Company," "Dunkin'", "we," "our," or "us" refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employee’s terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee.