Store Manager

Andy's Frozen Custard; Norman (AL); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Parental leave

401(k)

401(k) matching

Bonus based on performance

Relocation bonus

Signing bonus

Training & development

Vision insurance

Wellness resources

Dental insurance

Employee discounts

Free food & snacks

Profit sharing

Opportunity for advancement

Company parties

Job summary

Andy's Frozen Custard is seeking a General Manager who will take ownership of the store's operations, lead a high-energy team, and drive growth while delivering exceptional customer service. The role requires hands-on leadership, the ability to coach staff, and maintaining high standards of quality and guest satisfaction.

Ideal candidates will have 3–5 years of management experience in food service, a reliable schedule including nights and weekends, and a proven track record of building strong

Qualifications

• 3–5 years of proven management experience in food service or related leadership role
• Mentor and grow assistant managers for promotions
• Responsible for all store operations and maintaining a customer-first attitude
• Maintain timely communication with store via emails and calls
• Keep calm under high volume and ensure standard operations
• Lead by example to uphold high standards in a fast-paced environment
• Must have reliable transportation and open availability including late nights and weekends
• Solid employment history with positive references

Responsibilities

• Oversee day-to-day store operations and strategy to achieve growth
• Build and lead the team to deliver exceptional customer service
• Set goals and design plans to reach store growth targets
• Coordinate staffing, training, and performance feedback
• Ensure policies and procedures are followed and brand values upheld

Skills

Management experience

Leadership

Customer service focus

Communication

Team mentoring

Operations management

Scheduling

Reliability

Education

High school diploma or equivalent

Job description

Benefits:

• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Profit sharing
• Relocation bonus
• Signing bonus
• Training & development
• Vision insurance
• Wellness resources
• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Free food & snacks

Our General Managers take complete ownership of their store and are able to carry a sense of pride with his/her role. Our GMs oversee day to day operations, as they will set goals for growth and design a strategy to achieve those goals. This person is responsible for building and leading their team/store to success. Ultimately, the main goal for a General Manager is to lead their
crew in a positive and professional environment, to ensure exceptional
customer service is given with each visit, and to do those things while ensuring the
custard that is being served is to the highest of standards!

Andy's believes in an excellent work-life balance, a clean family-friendly atmosphere, a fun experience with no fryers or grills, and the opportunity to grow with our company! We offer competitive pay, quarterly bonus opportunities, paid vacation, and health, dental, and vision insurance.

Why grow your career at Andy's Frozen Custard?

• Fun, clean (no grills or fryers!), family-friendly environment!
• Respectful, qualified leaders to give you direction!
• Flexible scheduling with way less hours than most restaurants (40-45) so you can have a life outside of work! We insist!
• Closed Thanksgiving, Christmas Eve, Christmas, New Year's Eve, and closed early on Thanksgiving Eve!
• Competitive Salary with quarterly bonus potential (recently doubled)!
• Paid Vacation that increases with length of employment!
• Excellent Health, Dental, & Vision Insurance + 401k options!
• As we open many more stores in the area, there will be opportunities to grow with the company!

Job Requirements

• Must have 3-5 years of proven management experience in the food service industry or leadership role in a related industry
• Responsible for all store operations and fostering a "run it like you own it" mentality
• Mentor and grow assistant managers to prepare for promotion opportunities
• Responsible for communication with store including but not limited to emails and phone calls and ensure timely responses to all inquires
• Maintain a calm demeanor during periods of high volume or unusual events to keep stores operating to standard
• Display a "customer comes first" attitude by training and holding team accountable for delivering outstanding customer service
• Manage with the integrity, honesty, and knowledge that promote the culture, values, and mission of Andy's Frozen Custard
• Monitor and manage store staffing levels including but not limited to interviewing and hiring, recruiting, onboarding and overseeing training
• Follow and reinforce Andy's policies and procedure
• This is an extremely "hands on" position, so must be able to physically work all shifts up front taking care of our guests and staff. Good news: this is not an office job!
• Must be friendly, enthusiastic, and full of energy
• Must lead by example and uphold high standards of operation in a fast-paced environment
• Must be a leader that helps their team grow through constant coaching and feedback
• Must have reliable transportation to and from work
• Must be able to work full-time and have open availability, including late nights, weekends and some holidays
• High school diploma or equivalent required
• Solid employment track record with positive references

Physical Requirements

• Constant standing and walking
• Occasional pushing, pulling, lifting, or carrying up to 55 pounds independently and safely
• Occasional ascending or descending ladders, stairs, ramps, etc.
• Constant computer, point-of-sale register, and found equipment usage
• Frequent, continual, intermittent flexing or rotation of the wrist and spine
• Constant reaching, turning, and performing precision work around fountain area
• Constant talking, expressing, or exchanging ideas by means of the spoken work
• Constant clarity of vision at near and/or far distances
• Ability to work outside in various weather conditions

Andy's Frozen Custard is an equal opportunity employer.

Compensation: $55,000.00 - $70,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

At Andy's Frozen Custard, we don't just provide jobs; we provide careers! Our employees are taught "the Andy's way" through our specialized training programs that enable our employees to succeed. At Andy's, we believe in promoting from within. In fact, many of our store managers started working at Andy's as store associates. As we continue to expand our company, the opportunities available are growing as well. Apply today to become a part of the frozen custard legacy we are creating!