Store Manager

Andy's Frozen Custard; Oklahoma City (OK); Sur place; USD 70 000 - 100 000; Plein temps

Avantages offerts par ce poste

Health insurance

Vision insurance

Dental insurance

401(k)

401(k) matching

Bonus based on performance

Paid time off

Parental leave

Profit sharing

Relocation bonus

Signing bonus

Training & development

Wellness resources

Free uniforms

Free food & snacks

Employee discounts

Company parties

Competitive salary

Résumé du poste

Andy's Frozen Custard is seeking a General Manager in Oklahoma City to lead daily store operations, set growth goals, and drive strategic plans for success. You will guide a team, maintain high customer service standards, and ensure the custard quality is exceptional.

The role emphasizes hands-on leadership, coaching, and maintaining a positive, energetic work environment, with opportunities for advancement and competitive compensation.

Qualifications

• Must have 3-5 years of proven management experience in the food service industry or leadership role in a related industry.
• Responsible for all store operations and fostering a run it like you own it mentality.
• Mentor and grow assistant managers to prepare for promotion opportunities.
• Must be able to work all shifts up front serving guests and staff in a fast-paced environment.

Responsabilités

• Lead day-to-day store operations and set goals for growth.
• Design strategies to achieve store objectives and ensure customer service standards.
• Hire, onboard, and train team members, and manage staffing levels.
• Communicate with store via emails and phone calls; respond promptly to inquiries.

Connaissances

Management

Operations

Team leadership

Customer service

Hiring & training

Communication

Formation

High school diploma or equivalent

Description du poste

Benefits

• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Profit sharing
• Relocation bonus
• Signing bonus
• Training & development
• Vision insurance
• Wellness resources
• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Free food & snacks

Our General Managers take complete ownership of their store and are able to carry a sense of pride with his/her role. Our GMs oversee day to day operations, as they will set goals for growth and design a strategy to achieve those goals. This person is responsible for building and leading their team/store to success. Ultimately, the main goal for a General Manager is to lead their crew in a positive and professional environment, to ensure exceptional customer service is given with each visit, and to do those things while ensuring the custard that is being served is to the highest of standards!

Andy's believes in an excellent work-life balance, a clean family-friendly atmosphere, a fun experience with no fryers or grills, and the opportunity to grow with our company! We offer competitive pay, quarterly bonus opportunities, paid vacation, and health, dental, and vision insurance.

Why grow your career at Andy's Frozen Custard?

• Fun, clean (no grills or fryers!), family-friendly environment!
• Respectful, qualified leaders to give you direction!
• Flexible scheduling with way less hours than most restaurants (40-45) so you can have a life outside of work! We insist!
• Closed Thanksgiving, Christmas Eve, Christmas, New Year’s Eve, and closed early on Thanksgiving Eve!
• Competitive Salary with quarterly bonus potential (recently doubled)!
• Paid Vacation that increases with length of employment!
• Excellent Health, Dental, & Vision Insurance + 401k options!
• As we open many more stores in the area, there will be opportunities to grow with the company!

Job Requirements

• Must have 3-5 years of proven management experience in the food service industry or leadership role in a related industry
• Responsible for all store operations and fostering a "run it like you own it" mentality
• Mentor and grow assistant managers to prepare for promotion opportunities
• Responsible for communication with store including but not limited to emails and phone calls and ensure timely responses to all inquires
• Maintain a calm demeanor during periods of high volume or unusual events to keep stores operating to standard
• Display a "customer comes first" attitude by training and holding team accountable for delivering outstanding customer service
• Manage with the integrity, honesty, and knowledge that promote the culture, values, and mission of Andy’s Frozen Custard
• Monitor and manage store staffing levels including but not limited to interviewing and hiring, recruiting, onboarding and overseeing training
• Follow and reinforce Andy's policies and procedure
• This is an extremely "hands on" position, so must be able to physically work all shifts up front taking care of our guests and staff. Good news: this is not an office job!
• Must be friendly, enthusiastic, and full of energy
• Must lead by example and uphold high standards of operation in a fast-paced environment
• Must be a leader that helps their team grow through constant coaching and feedback
• Must have reliable transportation to and from work
• Must be able to work full-time and have open availability, including late nights, weekends and some holidays
• High school diploma or equivalent required
• Solid employment track record with positive references

Physical Requirements

• Constant standing and walking
• Occasional pushing, pulling, lifting, or carrying up to 55 pounds independently and safely
• Occasional ascending or descending ladders, stairs, ramps, etc.
• Constant computer, point-of-sale register, and found equipment usage
• Frequent, continual, intermittent flexing or rotation of the wrist and spine
• Constant reaching, turning, and performing precision work around fountain areaConstant talking, expressing, or exchanging ideas by means of the spoken work
• Constant clarity of vision at near and/or far distances
• Ability to work outside in various weather conditions

Andy's Frozen Custard is an equal opportunity employer.