Store Manager

Crocs Inc.; Norfolk (VA); On-site; USD 58,000 - 70,000; Full time

Job summary

Crocs, Inc. is seeking a Store Manager in Norfolk, VA to lead daily store operations, drive sales and ensure exceptional customer experiences. You will manage staffing, inventory, pricing, and loss prevention while maintaining Crocs’ brand standards.

The role requires 4+ years in retail with Store Manager experience, flexibility for a variable schedule, and strong communication and leadership skills to inspire teams and partners across store and corporate functions.

Qualifications

• Must be 18 years or older (not applicable in US contexts; this line appears in some postings).
• 4+ years of retail experience with a preference for Store Manager experience.
• Flexible schedule including nights, weekends, holidays and extended hours.

Responsibilities

• Deliver outstanding consumer experiences using Crocs service standards.
• Lead store team to achieve sales and customer service goals.
• Manage daily store operations, POS, merchandising, pricing and inventory.
• Coordinate tasks to ensure timely completion and store readiness.
• Act as brand ambassador with knowledge of product launches and collaborations.

Skills

Retail management

Team leadership

Communication

Adaptability

Job description

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At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better.

Overview

What You'll Do

• Deliver outstanding consumer experiences by applying our C.H.A.R.M service model
• Actively champion a positive team culture by sharing ideas, feedback, and concerns, while consistently demonstrating the core values of Crocs, Inc.
• Drive recruitment and staffing efforts to ensure consistent store coverage throughout the year, including anticipating seasonal needs and fostering a high-performing, retention-focused team culture
• Lead the team in achieving performance metrics including sales, customer service, and product engagement while demonstrating a strong passion for operations, organization and process execution
• Own and lead all daily retail operations, driving team accountability for delivering exceptional consumer service, accurate POS management, organized stock rooms with timely replenishment, precise pricing and markdown execution, loyalty program growth, and consistent store cleanliness and recovery standards
• Coordinate, delegate, and prioritize tasks to maintain smooth store operations, ensuring timely follow-up and completion of daily responsibilities
• Serve as a brand ambassador by staying informed about current product collaborations, launches, and brand initiatives, and sharing this knowledge with consumers to elevate their experience and connection with Crocs
• Adhere to all Crocs policies, including Asset Protection procedures, shortage prevention, inventory control, and compliance initiatives

What You'll Bring to the Table

• Must be 18 years or older
• 4+ years of retail experience with a preference for candidates with prior Store Manager experience
• Flexibility in the work schedule, including nights, weekends, holidays and extended hours, with regular attendance and punctuality essential functions of the position
• Desire to succeed in a high growth, fast-paced retail environment
• Proven track record inspiring and empowering teams while driving performance and achieving results
• Demonstrates exceptional written and verbal communication skills to effectively engage with store teams, field leaders, and corporate partners
• Valid driver’s license and acceptable driving record may be required if driving is an essential job function

The work environment and physical demands described here are representative of those that an employee will encounter while performing the essential functions of this job. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of their position, absent undue hardship.

• Ability to move merchandise with appropriate equipment to and from backroom and sales floor
• Ability to place and arrange items on all shelves and racks
• Ability to climb and descend ladders while carrying merchandise
• Ability to lift 30 pounds or more with assistance
• Ability to be on your feet for a minimum of 8 hours per shift and to continuously move around all areas of the store
• Ability to stand, walk, kneel, or balance for a duration of time
• Ability to read and comprehend instructions, reports, and information on computer/register screens as well as input information into computer

Crocs is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other classification protected by law.

Title: Store Manager

Salary or Pay Range: $28.00 - $33.50

Pay offered will vary based on job-related factors such as location, experience, training, skills, and abilities.

At Crocs, Inc. we believe in the power of a blend of in-person and virtual collaboration to drive creativity and strengthen relationships. Your participation in this flexible schedule plays a key role in building a connected and successful team. In-office requirements vary by our work personas: Resident (5 days), Collaborator (4 days), Connector (2-3 days), Explorer (fully remote). This role has been aligned to the Resident persona.