Store Manager

Grocery Outlet; Newport News (VA); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

401(k)

Annual bonus

Job summary

Grocery Outlet in Newport News is seeking a Store Manager to lead all facets of a busy location, drive sales, manage operations, and shape store culture. You will own financial performance, oversee staffing, and act as the brand ambassador in the local community.

The role reports to the Director - Sales & Merchandising and requires a strong track record in grocery retail, people leadership, and delivering an exceptional customer experience. Equal opportunity employer.

Qualifications

• 5–10 years of retail management experience, grocery store management experience preferred.
• Ability to recruit, hire, train and coach employees.
• Knowledge of financial statements, government regulations and OSHA guidelines.
• Proficient in MS Office (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Own all aspects of store financial performance, including sales, labor, margin and controllable expenses.
• Lead operations, standards, and safety, ensuring OSHA and food-handling compliance.
• Develop and coach the store team, recruit talent, and manage performance.
• Engage with customers and the local community to strengthen the brand.
• Monitor local market trends and adapt strategies to drive sales and loyalty.

Skills

Retail management

Recruiting

Hiring

Training

Coaching

Financial literacy

OSHA compliance

MS Office

Budgeting

Forecasting

Labor management

Tools

MS Office

Job description

• Our Mission: Touching lives for the better
• Our Vision: Touching lives by being the first choice for bargain-minded consumers in the U.S.

About The Team:

The Store team has the responsibility of growing sales while elevating the Grocery Outlet brand in a competitive retail atmosphere. We are a customer service driven environment that focuses on providing an engaging and welcoming shopping experience. Our team is agile and adaptable, open and receptive to new ideas, and communicates well across all levels. Drawing from the foundation of Grocery Outlet, our team has an entrepreneurial spirit that is fueled by the ability to make quick, smart decisions to drive the growth of the business.

About The Role:

The Store Manager leads all aspects of a Grocery Outlet location. This role carries full accountability for business performance, operational consistency, team leadership, and customer experience. The manager shapes the store’s culture, drives profitable growth, and represents the brand within the local community. The Store Manager reports to the Director - Sales & Merchandising.

Responsibilities Include:

Business and Financial Leadership

• The Store Manager acts as the primary business operator for the location, with responsibility for:
  • Full ownership of financial performance, including sales, labor, margin, and controllable expenses.
  • Translating financial and operational data into clear action plans.
  • Managing inventory accuracy, shrink performance, and product flow.
  • Ensuring pricing accuracy and promotional execution.
  • Adjusting staffing, merchandising, and operational priorities based on performance trends.

Operational Excellence and Store Standards

• The manager ensures the store operates safely, efficiently, and consistently every day by:
  • Upholding all company procedures, standards, and compliance expectations. This includes, but is not limited to ordering, receiving, pricing, ads and promotions, inventory/shrink best practices.
  • Running high-quality store conditions, including cleanliness, merchandising, and seasonal transitions.
  • Maintaining accurate receiving, backroom organization, and stock flow.
  • Ensuring reliable coverage and leadership presence across all shifts.
  • Quickly addressing issues that impact customers, employees, or operations.

People Leadership and Talent Development

• The manager builds a capable, motivated team by:
  • Recruiting and hiring talent that reflects the community and business needs.
  • Setting clear expectations and coaching for growth.
  • Ensuring consistent training, development, and performance management.
  • Creating a safe, respectful, and accountable work environment.
  • Developing future leaders and strengthening store management bench.

Customer and Community Engagement

• The manager ensures the store delivers a strong experience and maintains a meaningful local presence by:
  • Creating a consistent, welcoming customer environment across all departments.
  • Responding to concerns and escalations with urgency and sound judgment.
  • Leveraging customer feedback, surveys, and store insights to adjust service standards and identify improvement opportunities.
  • Building community relationships that reflect the company’s mission.
  • Supporting corporate marketing while tailoring local efforts to store needs.
  • Promoting store events, seasonal opportunities, and brand visibility.

Strategic Growth and Market Positioning

• The manager stays closely aligned to the local market by:
  • Monitoring local competitors for pricing, assortment, and service trends.
  • Identifying opportunities to strengthen the store’s position with customers.
  • Proactively sharing insights with buying and operations partners.
  • Adjusting strategies to drive comp sales and customer loyalty.

Compliance, Risk, and Safety Management

• The manager maintains a safe environment for customers and employees by:
  • Ensuring OSHA, safety, and food-handling standards are consistently followed.
  • Conducting and documenting incident investigations promptly.
  • Training employees on safe equipment use and store-specific procedures.
  • Maintaining compliance with all required regulations and company policies.

About The Pay:

• Base Salary Range: $85,000 Annually
• Annual Bonus Program
• 401(k)
• Final compensation will be determined based upon experience and skills and may vary based on location.

About You:

• 5–10 years of retail management experience. Grocery store management experience required.
• Proven skills in recruiting, hiring, training, and coaching.
• Capacity to read, analyze and interpret general business periodicals, financial statements, government regulations and legal documents.
• Able to respond to common inquiries or complaints from employees, managers, and any outside vendor.
• Demonstrate a strong understanding of current retail safety standards and OSHA guidelines. Ability to apply on-the-job safety training, to recognize and react to possible safety hazards on store premises.
• Knowledge of the following equipment/procedures: hand jack, hand truck, trash compactor, bailer, forklift, cutter, proper lifting techniques, proper scanning techniques.
• Experience or familiarity with store level financials, P&L management, budgeting, forecasting and labor management. Can calculate figures and amounts such as discounts, interest, and volume.
• Ability to create presentations, business plans, forecast budgets, and present information effectively to top management, public groups and/or suppliers.
• Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Proficient at writing routine reports and correspondence.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Proficient in MS office properties (Word, Excel, PowerPoint, Outlook).
• Ability to work flexible hours, including evenings, weekends, and holidays.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.