Store Manager

Walgreens; New York (NY); On-site; USD 50,000 - 120,000; Full time

Job summary

Walgreens is seeking a Store Manager to oversee daily operations, improve sales, and ensure customer satisfaction. The ideal candidate will manage team performance, analyze financial data, and implement training programs. A Bachelor's degree and retail management experience are required, along with a pharmacy technician license as needed. Join us to make a positive impact in our community.

Qualifications

• 3 years retail management experience or 5 years with High School Diploma.
• Licensed pharmacy technician or pharmacy assistant as required by state law.

Responsibilities

• Manages store operations and team performance.
• Analyzes financial data for sales growth.
• Implements training and development programs.

Skills

Customer Service

Team Management

Sales Analysis

Education

Bachelor’s Degree

High School Diploma/GED

Job description

Job Description

Job Objectives
Manages the operation of a Walgreen store.
Improves store sales, profitability, and image through proper merchandising, protection of store assets, the selection, training, and development of team members, and modeling and delivering a distinctive and delightful customer and patient experience.

Job Responsibilities/Tasks

Customer Experience

• Monitors and analyzes customer service provided by team members, offering reminders, training, and encouragement, and developing action plans for improvement in retail and pharmacy.
• Greets customers and clinic patients, offering assistance with products and services.
• Models and shares customer service best practices to ensure a distinctive and delightful customer and patient experience, including interpersonal habits and Walgreens service traits.
• Resolves customer complaints and responds to customers’ special needs.

Operations

• Supervises store and pharmacy operations, including shifts, task delegation, and scheduling.
• Controls store finances, including register counts, bank withdrawals, safe deposits, and bookkeeping.
• Supervises merchandising activities, including planning, resets, and promotional displays.
• Analyzes inventory trends, manages stock levels, and oversees receiving, stocking, and transferring merchandise.
• Implements feedback from District Manager and ensures store cleanliness, safety, and compliance with laws and regulations.
• Ensures staff is knowledgeable about all systems and software, responding to system issues promptly.
• Maintains respectful relationships with coworkers, complies with policies, and completes assigned tasks.

Daily Planning and Execution

• Assigns daily responsibilities and sets expectations for team members and assistant managers.

Business Performance Management

• Analyzes financial and performance data to develop action plans for sales growth and cost control.
• Reviews KPIs and asset protection data regularly.
• Works with pharmacy and clinic management to improve performance indicators.

Business Planning

• Identifies sales opportunities and manages inventory levels proactively.

People and Performance Management

• Manages team performance, hiring, promotions, and disciplinary actions.
• Ensures training completion and provides coaching and recognition.
• Fosters teamwork and fair treatment, and maintains open communication.

Training and Personal Development

• Participates in training programs, including Walgreens School of Operations.
• Seeks self-development and obtains required pharmacy technician licensure or certification.

Communications

• Serves as liaison between district, corporate, and store, and participates in community outreach and events.

External Basic Qualifications

• Bachelor’s degree with 3 years retail management experience or High School Diploma/GED with 5 years retail management experience.
• Licensed pharmacy technician or pharmacy assistant as required by state law, or licensed RPh within 12 months of start date.
• Willingness to work flexible hours including evenings and weekends.

Preferred Qualifications

• Bachelor’s Degree.
• PTCB or ExCPT Certification.
• Three years retail management experience, including supervising and managing work.
• Licensed pharmacy technician or RPh as required by state law.

We consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans.

This information promotes pay transparency and equal employment opportunities at Walgreens. The salary range is $50,000 - $120,000, depending on various factors. The position remains open until filled. For benefits, visit jobs.walgreens.com/benefits. If unable to click, copy and paste the URL into your browser.