Store Manager

Nxt Legaci Gaming

New York (NY)

On-site

USD 60,000 - 90,000

Full time

4 days ago

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Job summary

Nxt Legaci Gaming in Times Square seeks an experienced Full-Time Store Manager to drive daily operations, sales, and customer experience in a fast-paced gaming and collectibles environment.

You will lead staff, oversee inventory, and coordinate events and promotions to maximize store profitability and brand presence in the community.

Qualifications

Proven retail management or supervisory experience.
Ability to lead employees, improve performance, and maintain standards.
Strong understanding of retail sales, customer service, inventory, and merchandising.
Experience with payroll and labor expense management.

Responsibilities

Oversee daily store operations, ensuring a clean, organized environment.
Supervise opening/closing, register operations, merchandising, and presentation.
Maintain a visible leadership presence on the shop floor.
Identify and resolve operational issues quickly and efficiently.
Enforce company policies and professional standards.
Manage inventory, equipment, and assets securely.
Supervise, train, coach, and evaluate Sales Associates.
Schedule staff, monitor attendance, and coordinate payroll approvals.
Monitor sales performance and coach teams on product knowledge and upselling.
Collaborate with events and marketing for promotions and tournaments.

Skills

Store leadership

Customer service

Sales optimization

Staff coaching

Inventory management

Scheduling & payroll

Operations management

Communication

Tools

Shopify POS

Shopify Analytics

ADP

Inventory management platforms

Job description

Nxt Legaci Gaming is seeking an experienced, motivated, and results-driven Full-Time Store Manager to lead daily operations at our flagship gaming and collectibles destination in Times Square.

We specialize in trading card games, collectibles, gaming, pop culture, and live entertainment. Our store combines a unique retail experience with tournaments, community events, celebrity appearances, and special activations.

We're looking for a hands-on leader who can drive sales, manage employees, oversee store operations, and maintain exceptional customer service standards while ensuring all departments operate efficiently.

The ideal candidate is highly organized, accountable, proactive, and comfortable leading a team in a fast-paced retail and entertainment environment.

Key Responsibilities

Store Operations & Leadership

Oversee daily store operations, ensuring a clean, organized, secure, and customer-ready environment.
Supervise opening and closing procedures, register operations, merchandising, and overall store presentation.
Maintain a consistent presence on the sales floor, leading by example and supporting employees.
Identify and resolve operational issues quickly and efficiently.
Enforce company policies, procedures, and professional standards.
Ensure company inventory, equipment, and assets are properly secured and maintained.

Staff Management & Development

Supervise, train, coach, and evaluate Sales Associates.
Assign daily responsibilities and ensure employees remain productive and customer-focused.
Monitor employee attendance, punctuality, performance, and policy compliance.
Address performance issues professionally and document disciplinary actions when necessary.
Manage employee schedules, time-off requests, and staffing coverage.
Review employee hours, breaks, and attendance through ADP and coordinate weekly payroll approval.
Maintain appropriate staffing levels while minimizing unnecessary labor expenses and overtime.

Sales & Customer Experience

Monitor daily and weekly sales performance using Shopify Analytics.
Establish accountability for sales goals, customer engagement, and upselling.
Coach Sales Associates on product knowledge, sales techniques, and customer service.
Identify opportunities to increase revenue, average transaction value, and overall store profitability.
Assist with high-value transactions, VIP customers, and special guests.
Resolve escalated customer concerns professionally and efficiently.
Ensure customers consistently receive a welcoming and knowledgeable retail experience.

Inventory & Merchandising

Coordinate with the Inventory Manager regarding product deliveries, inventory levels, and new releases.
Ensure merchandise is properly stocked, priced, displayed, and maintained.
Identify high-performing and underperforming product categories.
Recommend merchandising adjustments and promotional opportunities based on sales trends.
Monitor inventory discrepancies, product shortages, and operational concerns.
Oversee timely fulfillment of online orders and resolve fulfillment issues.

Events & Department Coordination

Work closely with the Tournament Organizer and Events Coordinator to support tournaments, community programming, Legaci Expo, and special activations.
Ensure proper staffing, floor setup, and operational readiness for scheduled events.
Coordinate with the Director of Marketing regarding product promotions, campaigns, and in-store marketing opportunities.
Maintain effective communication between retail staff, inventory, events, and marketing departments.
Ensure special events and daily retail operations function together without compromising customer service.

Business Performance & Reporting

Review daily, weekly, and monthly sales performance against company goals.
Monitor labor expenses, operational costs, and store profitability.
Identify opportunities to improve efficiency, customer retention, and revenue.
Maintain accurate employee records, schedules, and operational reports.
Provide ownership with regular performance updates, staffing concerns, and recommendations for improvement.
Develop actionable strategies to improve store operations and overall business performance.

Qualifications

Previous retail management or supervisory experience required.
Proven ability to lead employees, improve performance, and maintain operational standards.
Strong understanding of retail sales, customer service, inventory management, and merchandising.
Experience managing employee schedules, payroll, and labor expenses.
Familiarity with point-of-sale systems, sales reporting, and retail analytics.
Excellent communication, leadership, organizational, and problem-solving skills.
Ability to handle customer escalations, employee issues, and high-pressure situations professionally.
Strong attention to detail and ability to multitask in a fast-paced environment.
Dependable, punctual, accountable, and capable of working independently.
Flexible availability, including evenings, weekends, holidays, and major event dates.

Additional Skills (A Plus!)

Candidates with any of the following skills are strongly encouraged to apply:

Trading Card Game Knowledge: Familiarity with Pokémon, One Piece, Magic: The Gathering, Yu-Gi-Oh!, Gundam, Digimon, and other TCGs.
Collectibles & Card Pricing: Experience with raw and graded cards, sports cards, market valuation, TCGplayer, eBay, or Alt.
Retail Technology: Experience with Shopify POS, Shopify Analytics, ADP, or inventory management platforms.
Specialty Retail Management: Experience managing hobby shops, collectibles stores, gaming stores, or entertainment venues.
Event Operations: Experience supporting tournaments, conventions, product launches, or large community events.
Sales Performance: Demonstrated success improving sales, conversion rates, average transaction value, or employee productivity.
Multilingual Abilities: Fluency in additional languages.
Content & Marketing Awareness: Familiarity with social media, content creation, and retail promotional strategies.
Pop Culture & Gaming: Interest in anime, video games, collectibles, sports cards, and entertainment.

Additional skills are preferred but not required. We value candidates with strong leadership abilities, operational discipline, business awareness, and a commitment to delivering results.

Position Details

Position: Store Manager

Location: Nxt Legaci Gaming – Times Square, New York, NY

Schedule: Full-Time (Approximately 40 hours per week; flexible availability required)

Learn More About Nxt Legaci Gaming

Want to get a better feel for our store, community, and operations? Check out our website and social media to explore our products, tournaments, events, and unique retail experience!