Store Manager

CAZA Collective; New Castle (PA); On-site; USD 65,000 - 85,000; Full time

Job summary

Join a leading family-owned fine jewelry retailer as a Store Manager in New Castle, PA. This role offers the chance to lead a dedicated team, enhance customer experiences, and drive local business development. With over a century of heritage, you’ll enjoy a supportive environment focused on customer service and community engagement.

Benefits

Medical insurance

Two weeks paid vacation

Relocation assistance

Qualifications

• 3+ years experience in fine jewelry or luxury retail.
• Prior store leadership experience preferred.
• Experience managing a small retail team.

Responsibilities

• Oversee all store operations to meet sales goals.
• Manage scheduling, staffing, and store presentation.
• Engage with customers and foster community relationships.

Skills

Customer Engagement

Team Leadership

Sales Achievement

Community Relationship Building

Tools

Jewelry POS Systems

Job description

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Our client is seeking a Store Manager to lead one of their well-established fine jewelry locations in Western Pennsylvania. This role is ideal for a dynamic retail leader who excels in customer engagement, team motivation, and local business development. The Store Manager will be responsible for overseeing all store operations, meeting sales goals, and cultivating a loyal customer base through both in-store excellence and community outreach.

KEY RESPONSIBILITIES
Sales & Leadership
• Lead by example in delivering a high-touch, customer-focused sales experience.
• Achieve monthly store sales targets and support team members in reaching individual goals.
• Foster a team-oriented environment while maintaining accountability.
• Deliver feedback, coaching, and motivation to drive consistent performance.

Store Operations
• Manage scheduling, staffing, and daily store setup and presentation.
• Oversee inventory accuracy, receiving, and POS transactions.
• Address customer concerns and ensure issues are resolved professionally and promptly.

Customer & Community Engagement
• Proactively reach out to existing clients and build new customer relationships through calls, texts, and email follow-up.
• Represent the store at local events and in business organizations (e.g., Chamber of Commerce, country clubs).
• Leverage community engagement to generate foot traffic and elevate brand visibility.

QUALIFICATIONS
Experience & Background
• 3+ years of experience in fine jewelry, luxury retail, or a client-facing sales environment.
• Prior store leadership experience strongly preferred.
• Experience managing a small retail team and driving sales through both team and personal performance.
• Background in customer acquisition and community relationship building is a plus.

Preferred Attributes
• Self-starter with a strong sense of accountability and initiative.
• Familiarity with jewelry POS systems (Crystal, Edge, Windsor a plus).
• Approachable, motivated, and collaborative leadership style.

COMPENSATION & STRUCTURE
• Base salary with opportunity for performance-based commission.
• Commission structure based on store
• Full-time, five-day workweek with flexibility, including weekend availability.
• Medical insurance and two weeks paid vacation.
• Relocation assistance may be provided.

WHY THIS ROLE
This is a unique opportunity to join a family-owned, customer-first retailer with over a century of heritage. You'll have the autonomy to make a real impact in your store while benefiting from a supportive leadership team, strong community ties, and a loyal client base.

This role requires U.S. work authorization, as it is based in the United States. Please be advised that sponsorship for employment visas is not available through CAZA Collective or our clients.

The CAZA Collective is proud to represent leading organizations across various industries. We celebrate diversity and are committed to fostering an inclusive and equitable hiring process.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Sales

• Industries

  Retail Luxury Goods and Jewelry

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