Store Manager

Monro, Inc.; Mooresville (IN); On-site; USD 65,000 - 75,000; Full time

Job summary

A leading automotive service provider is seeking a Store Manager to oversee operations at its Mooresville location. The role involves leadership, team development, and ensuring a high-quality customer experience. This position offers competitive compensation and opportunities for career growth, aiming to attract motivated individuals who share a commitment to excellence.

Benefits

Performance incentives

Paid vacation and holidays for full-time teammates

Reimbursement for ASE Certifications and State Inspection Licenses

401(k) eligibility immediately upon hire

Direct Deposit, Employee Discounts, Healthcare, Vision, Dental

Career advancement opportunities

Qualifications

• Must be customer-focused with experience in retail environments.
• Demonstrates strong leadership and communication skills.
• Valid driver's license and satisfactory Motor Vehicle Report.

Responsibilities

• Oversee store operations and manage daily activities.
• Develop sales and service teams to enhance guest experience.
• Manage inventory and staff performance efficiently.

Skills

Communication

Problem-solving

Leadership

Multitasking

Education

High School Diploma or equivalent

Job description

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Company Description

Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, and we prioritize a people-first approach, valuing every guest and teammate.

Headquartered in Rochester, New York, since 1957, Monro has grown to nearly 1,300 auto repair shops and tire dealers across 32 states. We operate 16 respected tire and auto service brands, supporting regional strength and community connections nationwide.

Our mission is to provide the highest quality tire and auto service, aiming to be America’s leading auto and tire centers. We seek motivated individuals at all career stages who share our vision, offering positions across retail locations, field management, and store operations.

If you enjoy helping others, working on cars, being part of a team, solving problems, building guest relationships, and value honesty and integrity, consider a career with Monro.

Job Description

About the Role:

The Store Manager is a salaried leadership role overseeing all store operations, including General Service Technicians, Technicians, Guest Care Specialists, and Assistant Store Managers. Reporting to the District Manager, the Store Manager is responsible for daily leadership, teammate development, and promoting products and services to guests to support Monro’s vision.

Responsibilities:

• Develop sales and technical teammates to deliver a 5-star Guest experience.
• Achieve sales goals through planning, knowledge of services, and industry understanding.
• Introduce tire and service products to maximize sales and guest satisfaction.
• Support teammates in establishing a productive sales environment through training and development.
• Provide direction to technicians and assist with services/repairs as needed.
• Manage staffing, including recruiting, hiring, training, scheduling, and performance evaluations.
• Control expenses related to payroll, store maintenance, supplies, and utilities.
• Manage inventory, including tires and parts, and ensure proper stocking.
• Audit courtesy inspections and maintain store cleanliness and guest-ready condition.
• Schedule guest appointments and assign tasks based on teammate skills.
• Meet sales goals by informing and recommending products and promotions.
• Address guest needs, complaints, and adjustments to ensure satisfaction.
• Build guest relationships to enhance loyalty and retention.
• Convey repair and service needs clearly to guests.
• Adhere to company policies, safety standards, and environmental regulations.
• Maintain technical knowledge through training and certifications.
• Operate and maintain equipment safely per guidelines.
• Perform other duties as assigned.

Profile Summary:

• Customer-focused with experience in customer-centric environments.
• Excellent communication skills, both verbal and written.
• Business-minded with a drive to exceed goals.
• Basic math skills for calculating discounts, interest, etc.
• Proactive, multitasks effectively, and demonstrates leadership in mentoring teammates.
• Problem-solving skills and customer complaint resolution.

Qualifications:

• High School Diploma or equivalent.
• Leadership experience in retail/sales.
• Ability to manage and drive financial results while controlling costs.
• Influence and motivate teams to achieve objectives.
• Strong communication skills for team and guest interactions.
• Complete all required training within specified timelines.
• Valid driver’s license with a satisfactory Motor Vehicle Report (MVR).

Additional Information

Work Environment & Physical Requirements:

This role operates in an automotive shop environment with exposure to noise, weather, chemicals, odors, dirt, and dust. Must be able to work flexible hours, lift up to 50 lbs, and perform physical tasks like standing, walking, reaching, bending, and stooping.

Benefits:

• Performance incentives
• Paid vacation and holidays for full-time teammates
• Reimbursement for ASE Certifications and State Inspection Licenses
• 401(k) eligibility immediately upon hire
• Direct Deposit, Employee Discounts, Healthcare, Vision, Dental
• Career advancement opportunities

This summary is not exhaustive; additional duties may be assigned as needed.

Monro Inc. is an Equal Employment Opportunity employer, considering all individuals regardless of protected characteristics.

Compensation: $65,000 - $75,000 annually, with potential incentives based on experience.

Your next Destination!

Growth Opportunity: We support career growth through training, certifications, and leadership development via Monro University.

Monro, Inc. is committed to equal opportunity employment.