Store Manager

Hibbett Sports; Montgomery (AL); On-site; USD 45,000 - 60,000; Full time

Job summary

Hibbett Sports is seeking a Store Manager for its Montgomery location. This role involves overseeing sales, managing team performance, ensuring a high level of customer service, and maintaining store operations. Ideal candidates will have a strong background in retail management and a passion for delivering excellent service.

Qualifications

• 3-5 years customer service experience.
• Experience in retail, preferably footwear/apparel management.
• Strong commitment to customer service.

Responsibilities

• Manage sales efforts and overall store operations.
• Mentor and train sales staff, Assistant Managers, and trainees.
• Directly oversee inventory management and customer service.

Skills

Interpersonal skills

Communication skills

Analytical thinking

Problem-solving

Customer service

Leadership

Education

Bachelor’s degree in business or related field

Job description

06061 Montgomery, ALLE_303 City Gear, LLC

Job Title : Store Manager

Department : Operation

FLSA Status : Non-Exempt

Reports To : District Sales Manager

SUMMARY

The Store Manager oversees and is responsible for the store’s sales efforts in each department in the store and supervises the store’s overall operation to ensure efficiency and profitability. Enforces, conveys, and upholds Hibbett I City Gear’s policies, goals, and standard to the store’s sales team. The Store Manager consistently communicates with the District Sales Manager and the Store Support Center. Represents Hibbett I City Gear in appearance, attitude, and professionalism portrayed to employees, customers, and the community. The Store Manager is knowledgeable in each product area or department in our store. The Store Manager is passionate about giving outstanding customer service and promoting the merchandise in stores.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manage and control the assets of Hibbett I City Gear by managing their designated store.
• Directs and oversees entire sales efforts in the store.
• Constantly and consistently acquainted with all aspects of the store including sales statistics, inventory and expenses that together produce profit.
• Consults and collaborates with District Sales Manager as needed in establishing and enforcing policies, goals, and procedures.
• Directs staff to ensure all responsibilities and standards in each department are completed.
• Mentor and cultivate a team of outstanding Sales Associates, Assistant Managers, and Managers in Training.
• Carry out personnel recruiting, hiring, training, discipline, and evaluation.
• Maintain proper security for the store.
• Communicates with District Sales Manager and keep them informed as to inventory movement.
• Provides information and consistently and vigorously follows through on all marketing and advertising plans and stays aware of customer trends.
• Keeps abreast of competition and new ideas and keeps informed on community related events, to take advantage of potential opportunities.
• Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
• Protect the company’s assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and / or appropriate officials of potential fraud risk.

SUPERVISORY RESPONSIBILITIES

Manages subordinate supervisors and non-management employees, including Sales Associates, Hub Drivers, Assistant Managers, and Managers in Training. Is responsible for the overall direction, coordination, and evaluation of this unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

Bachelor’s degree in business or a related field or equivalent experience.

Experience working in a retail environment, preferably in footwear and athletic apparel.

Experience in managing and cultivating a sales team.

3-5 years of customer service experience.

Excellent interpersonal and communication skills.

Ability to work in a fast-paced environment.

Analytical thinker with demonstrated business acumen.

Ability to problem solve and juggle multiple tasks and priorities.

A strong commitment to customer service.

Strong leadership and communication skills.

Candidates will have an option during the application process to withdraw their application prior to completion of the application. Throughout this online job application process, you will be asked to provide personal information about yourself. Please review Hibbett’s Privacy Policy to understand how the information you provide will be utilized and safeguarded.

By clicking the Apply button, I acknowledge that I have read and understand the . Further, I consent to the use of the same as my Electronic Agreement for purposes hereof. I acknowledge that I have a right to withdraw such consent at any time by contacting Hibbett.