Store Manager

IT'SUGAR; Monterey (CA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Paid Time Off

Health Savings Account option

401k with company match

Job summary

IT’SUGAR in Monterey, CA is seeking a fun and dynamic Retail Store Manager to oversee daily operations, drive sales, and maintain visual standards that reflect the IT’SUGAR brand. You will lead a team, coach staff, and ensure excellent customer experiences.

The role requires 3–5 years in retail, a high school diploma, and flexibility to work days, evenings, weekends and holidays. You will recruit, train, and develop talent while managing budgets and inventory to meet goals.

Qualifications

• High School diploma or equivalent.
• 3–5 years of retail experience.
• Experience in store management and supervision.
• Flexible schedule including weekends and holidays.
• Ability to operate POS system.
• Strong product knowledge and brand engagement.

Responsibilities

• Oversee daily sales and back-of-house operations and ensure sales objectives are met.
• Recruit, onboard, and train Associates/Supervisors; ensure adherence to policies.
• Coach and develop staff to uphold core values and deliver exceptional customer experiences.
• Manage store operations including pricing, signage, replenishment, inventory accuracy and product flow.
• Maintain budget, visual standards, and brand image; plan and execute events and promotions.

Skills

Retail management

Customer service

Staff coaching

Sales skills

Brand engagement

Education

High School diploma

Tools

POS System

Job description

Description

IT’S Fun, IT’S Flexible, IT’S Entertaining

IT’SUGAR was founded to create an environment that fosters the greatest feeling of happiness and humor; that allows you to smile and laugh out loud without judgment. Expanding rapidly, with over 100 locations nationwide, IT’SUGAR aspires to a future where everyone has access to the pure joy that comes from indulging in a world with fewer rules and more sugar.

There are three major things that differentiate IT’SUGAR from other candy retailers. First is the product – an unconventional twist on traditional candy store goods that focus on the humorous and outlandish. Second is the ambiance – full of bright colors, loud music, and lighthearted rebellion. The third is the people – passionate, optimistic, and energetic.

IT’SUGAR is looking for a fun and dynamic Retail Store Manager to join our team. The Retail Store Manager will oversee the store’s operations, sales, and visual standards to ensure effective implementation and maintenance of retail programs and overall store success.

What you’ll do? IT’S Exciting!

Laugh out loud, dance to the music, and provide a humorous escape to our customers while you,

Lead Store’s Daily Tasks

• Oversees the daily sales and back of house operation and ensures sales objectives are met.
• Evaluates daily operations on an ongoing basis and makes recommendations/initiates action to enhance productivity, efficiency, effectiveness, and profitability.
• Holds self and staff accountable to our Core Values and coaches to the behaviors associated with them.
• Makes staffing decisions including employment, training, task assignment, promotion, discipline and termination for assigned functions.
• Fosters a productive work environment through consistent coaching, training and engagement of Sales Associates.
• Follow our customer engagement model, SUGARTAINMENT, by setting the stage, welcoming, engaging, entertaining and thanking the customer.
• Must be proficient in product knowledge.
• Promotes safety for both our customers and associates by adhering to company guidelines.

Recruit Great Talent

• Responsible for proactively networking/recruiting qualified candidates to ensure proper backfill for all positions. Identify internal/external candidates with a proven ability to develop and maintain sincere, authentic relationships.
• Interview and select candidates based on IT’SUGAR’S core values.
• Onboard, train and coach Associates/Supervisors and ensure that policies and procedures are adhered to.

Achieve Sales Goals

• Follows through on customer requests for specific items and suggests additional products.
• Use selling skills by explaining benefits, features, prices, quality, value, and other product information.
• Establish a Collaborative Selling Culture in the Store, ensuring Associates/Supervisors are trained in all IT’SUGAR selling training programs.

Manage Store Operations

• Oversees all operational standards, including the timely execution of pricing, signage, replenishment, plan-o-grams, shipping, receiving and maintenance of inventory accuracy and product flow.
• Oversee the execution of store cash handling records, reports, and opening and closing procedures.
• Maintains allocated budget within the store.
• Ensures the store follows all visual guidelines and supports the brand image.
• Oversees the planning and set-up for special events and promotions.
• Maintain communication with Supervisors regarding product recommendations to increase sales/inventory.
• Understands all Loss Prevention (LP) policies and procedures and communicates LP issues with the store leadership team and escalates to HQ as needed.

Embody Our Core Values

• Represent our core values: IT’S being Positive, Playful, Present and a Difference Maker.
• Display enthusiasm and optimism while fostering a team environment within the store.

Requirements

What you need to join the fun:

• High School diploma or equivalent.
• 3-5 years of retail experience.
• Prior sales and management experience in a retail environment required.
• Willing to work a flexible schedule that includes days, evenings, weekends, and holidays.
• Must be able to use a POS/cash register.
• Able to stand and walk for long periods of time; use hands to handle or feel; reach with hands and arms and talk or hear.
• Able to independently lift/move up to 25 lbs. Able to lift/move up to 50 lbs with assistance.

What’s in it for you? IT’S Even Sweeter

• Medical, Dental, and Vision Insurance
• Paid Time Off
• Health Savings and Flexible Spending Account optiond
• Legal Services*
• 401k with company match beginning the 1st of the month after 60 days of employment.
• 30% Employee Discount
• Perk Spot (Discounts on cell phone, travel, events, etc.)
• Employee Assistance Program

Let’s get Social! IT’S Cool

• Website: www.itsugar.com
• Facebook: www.facebook.com/itsugar
• Twitter: www.twitter.com/itsugar
• TikTok: itsugar_official