Store Manager

IT'SUGAR

San Diego (CA)

On-site

USD 52,000 - 70,000

Full time

5 days ago

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Benefits offered by this job

Medical, Dental, and Vision Insurance

Paid Time Off

401k with company match

Employee Discount (30%)

Health Savings and Flexible Spending

Job summary

IT’SUGAR is seeking a fun, dynamic Retail Store Manager to oversee store operations, sales performance, and visual standards in San Diego, CA. Lead daily tasks, coach staff, and ensure exceptional customer experiences in a fast-paced candy retail environment.

Ideal candidates have 3–5 years of retail management, strong product knowledge, and the ability to work flexible hours including weekends and holidays. Join IT’SUGAR and champion a high-energy, brand-forward store culture.

Qualifications

3–5 years of retail management experience.
Ability to lead and coach sales associates.
Flexibility to work days, evenings, weekends, and holidays.

Responsibilities

Oversee daily sales, back-of-house ops, and inventory accuracy.
Coach Associates to meet KPIs and maintain brand standards.
Staffing decisions including hiring, training, and discipline.
Ensure adherence to safety, visual guidelines, and LP policies.
Execute promotions and events to drive sales.

Skills

Retail management

Team leadership

Customer service

POS operation

Inventory control

Education

High School Diploma or GED

Tools

POS system

Retail software

Job description

IT’S Fun, IT’S Flexible, IT’S Entertaining

IT’SUGAR was founded to create an environment that fosters the greatest feeling of happiness and humor; that allows you to smile and laugh out loud without judgment. Expanding rapidly, with over 100 locations nationwide, IT’SUGAR aspires to a future where everyone has access to the pure joy that comes from indulging in a world with fewer rules and more sugar.

There are three major things that differentiate IT’SUGAR from other candy retailers. First is the product – an unconventional twist on traditional candy store goods that focus on the humorous and outlandish. Second is the ambiance – full of bright colors, loud music, and lighthearted rebellion. The third is the people – passionate, optimistic, and energetic.

IT’SUGAR is looking for a fun and dynamic Retail Store Manager to join our team. The Retail Store Manager will oversee the store’s operations, sales, and visual standards to ensure effective implementation and maintenance of retail programs and overall store success.

What you’ll do? IT’S Exciting!

Laugh out loud, dance to the music, and provide a humorous escape to our customers while you,

Lead Store’s Daily Tasks:

Oversees the daily sales and back of house operation and ensures sales objectives are met.
Evaluates daily operations on an ongoing basis and makes recommendations/initiates action to enhance productivity, efficiency, effectiveness, and profitability.
Holds self and staff accountable to our Core Values and coaches to the behaviors associated with them.
Makes staffing decisions including employment, training, task assignment, promotion, discipline and termination for assigned functions.
Fosters a productive work environment through consistent coaching, training and engagement of Sales Associates.
Follow our customer engagement model, SUGARTAINMENT, by setting the stage, welcoming, engaging, entertaining and thanking the customer.
Must be proficient in product knowledge.
Promotes safety for both our customers and associates by adhering to company guidelines.

Recruit Great Talent:

Responsible for proactively networking/recruiting qualified candidates to ensure proper backfill for all positions. Identify internal/external candidates with a proven ability to develop and maintain sincere, authentic relationships.
Interview and select candidates based on IT’SUGAR’S core values.
Onboard, train and coach Associates/Supervisors and ensure that policies and procedures are adhered to.

Achieve Sales Goals:

Follows through on customer requests for specific items and suggests additional products.
Use selling skills by explaining benefits, features, prices, quality, value, and other product information.
Establish a Collaborative Selling Culture in the Store, ensuring Associates/Supervisors are trained in all IT’SUGAR selling training programs.

Manage Store Operations

Oversees all operational standards, including the timely execution of pricing, signage, replenishment, plan-o-grams, shipping, receiving and maintenance of inventory accuracy and product flow.
Oversee the execution of store cash handling records, reports, and opening and closing procedures.
Maintains allocated budget within the store.
Ensures the store follows all visual guidelines and supports the brand image.
Oversees the planning and set-up for special events and promotions.
Maintain communication with Supervisors regarding product recommendations to increase sales/inventory.
Understands all Loss Prevention (LP) policies and procedures and communicates LP issues with the store leadership team and escalates to HQ as needed.

Embody our Core Values:

Represent our core values: IT’S being Positive, Playful, Present and a Difference Maker.
Display enthusiasm and optimism while fostering a team environment within the store.

Requirements

What you need to join the fun:

High School diploma or equivalent.
3-5 years of retail experience.
Prior sales and management experience in a retail environment required.
Willing to work a flexible schedule that includes days, evenings, weekends, and holidays.
Must be able to use a POS/cash register.
Able to stand and walk for long periods of time; use hands to handle or feel; reach with hands and arms and talk or hear.
Able to independently lift/move up to 25 lbs. Able to lift/move up to 50 lbs with assistance.

What’s in it for you? IT’S Even Sweeter

Medical, Dental, and Vision Insurance
Paid Time Off
Health Savings and Flexible Spending Account optiond
Legal Services*
401k with company match beginning the 1st of the month after 60 days of employment.
30% Employee Discount
Perk Spot (Discounts on cell phone, travel, events, etc.)
Employee Assistance Program

Let’s get Social! IT’S Cool