Store Manager

Ace Hardware; Milpitas (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Ace Hardware in Milpitas, CA is seeking an experienced Store Manager to run daily store operations, supervise staff, manage budgets and stock, and ensure exceptional customer service. The role focuses on maximizing profitability while maintaining high standards of store presentation and compliance with safety regulations.

You will lead a team, greet customers, provide intelligent recommendations, and ensure a great shopping experience.

Qualifications

• Commercial awareness is required to understand market dynamics and drive store profitability.
• Strong communication and interpersonal skills are essential for staff and customer interactions.
• Numerical skills help in budgeting, pricing, and sales analysis.
• Excellent IT skills support POS, inventory, and reporting systems.

Responsibilities

• Oversee daily store operations and ensure high standards of customer service.
• Recruit, train, and supervise staff, and appraise performance.
• Manage budgets and maintain financial records; monitor stock and pricing.
• Drive profitability through sales targeting and productivity improvements.
• Handle customer complaints and inquiries professionally.
• Ensure compliance with safety and health regulations and prepare promotional displays.

Skills

Commercial awareness

Confidence

Resourcefulness

Organizational skills

Teamworking skills

Verbal communication skills

Numerical skills

Excellent IT skills

Enthusiasm

Executive skills

Problem-solving skills

Showing initiative

Setting a good example

Job description

Main Responsibilities of a Store Manager

• Responsible for every aspect of everyday supervision of store outlets
• Responsible for resources management
• Takes care of stock, staff, and sales management

Store Manager Job Description

We are looking for an experienced and skilled store manager with remarkable skills, who will run a store effectively and with attention to detail.

Our store manager candidates are required to be in constant contact with the staff and customers. They need to be able to ensure their staff provides the highest quality customer services and monitor the overall financial performance of the store.

The responsibilities of a store manager are to greet the staff and customers, provide them with what they need, give intelligent recommendations and suggestions, build customer and brand trust, assist the staff with anything they need and make sure the customers have a great shopping experience.

More importantly, a perfect store manager candidate should be reliable, accommodating, courteous, and friendly to ensure that the customers are fully satisfied.

Responsibilities of a Store Manager

• Recruiting and appraising staff
• Training and supervising staff
• Managing budgets
• Maintaining financial and statistical records
• Dealing with customer complaints and queries
• Overseeing stock and pricing control
• Maximizing profitability and productivity
• Motivating staff to meet sales targets
• Setting sales targets
• Ensuring compliance with safety and health regulations
• Preparing promotional displays and materials
• Liaising with management
• Taking care of promotional prospects, benefits, and salaries of their staff
• Providing opportunities for staff advancements

Store Manager Job Requirements

• Commercial awareness
• Confidence
• Resourcefulness
• Organizational skills
• Teamworking skills
• Verbal communication skills
• Numerical skills
• Excellent IT skills
• Enthusiasm
• Executive skills
• Problem-solving skills
• Showing initiative
• Setting a good example

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.