Store Manager

Wild Birds Unlimited of Macon; Macon (GA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Employee discounts

Flexible schedule

Free uniforms

Paid time off

Training & development

Job summary

Wild Birds Unlimited in Macon, GA seeks a Store Manager to lead daily store operations, coach sales associates, and drive profitability. You will oversee staffing, inventory, and customer experience while aligning with company goals and policies.

The role emphasizes leadership, coaching, and operational excellence to deliver value to customers and the business. The Store Manager will manage promotions, ensure product availability, and maintain strong community engagement.

Qualifications

• Must have at least 5 to 10 years of retail management experience.
• Interest in the backyard bird feeding hobby or nature.
• Must be skilled in leadership, coaching, and training, sales generation, strategic planning, customer service, communication, conflict resolution, business acumen, time management, and general retail software proficiency.
• Must be able to provide feedback, develop others, embrace and lead change, and make clear and defined decisions.
• Must have excellent interpersonal skills and be able to act with integrity and professionalism to ensure that all business is conducted without bias or prejudice.

Responsibilities

• Profitably manage day-to-day store operations following best practices.
• Direct and coach store associates to deliver a high-energy customer experience.
• Oversee staffing, inventory management, ordering, and process improvements.
• Achieve sales goals while controlling expenses and optimizing store performance.
• Plan and direct the customer experience, product availability, and safe shipping/handling.

Skills

Leadership

Coaching

Customer service

Sales

Planning

Education

College degree or relevant training

Tools

ERPLY retail software

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Employee discounts
• Flexible schedule
• Free uniforms
• Paid time off
• Training & development

Store Manager

As the Store Manager for our Wild Birds Unlimited store in Macon, you are a key member of our management team. The Store Manager is a critical leader in coaching, developing, and motivating sales associates to directly impact our organizational and overall goals. The position of Store Manager reports to the owner.

The primary responsibility of the Store Manager is to profitably manage the day-to-day operations of the store by following the best practices, as well as directing and coaching the store associates to provide a high-energy customer experience.

Store Operations

Proactively engages management and leads team to attain results.

Demonstrates a positive, enthusiastic, and professional demeanor and communicates well with the owner, team members, and customers.

Responsible for the day-to-day operations of the store and MyWBU, including staffing, managing inventory, ordering products, and proactively identifying opportunities to improve the operations of the store and MyWBU processes. Leadership ability is key.

Continually works towards achieving sales goals while controlling expenses.

Regularly communications and meets with management to review current activities and results, communicate opportunities to improve effectiveness, efficiencies, and cost savings, and to establish or revise future operating plans.

Plans and directs the MyWBU experience for our customers by ensuring a current product database and accurate and safe shipping and handling.

Completes special projects as required to better service our customers.

Assists management in maintaining adequate inventory levels and communicates information regarding inventory turn.

Responsible for inventory management in the POS including checking-in, receiving, and committing merchandise and pricing updates and placing some orders as assigned.

Selling / Customer Experience

Understands that the high-energy customer experience is the #1 priority.

Uses successful selling skills to satisfy the customer and complete the sale.

Directs and coaches the team on best practices and high-level customer experience.

Sets the example and guidelines to provide an exceptional customer service shopping experience.

Team Management

Manages the hiring, training, and coaching of store associates.

Assists management in setting performance expectations and provides regular coaching at the individual and team level to identify opportunities and support continuous improvement.

Conducts yearly reviews with all associates based on previous years’ goals and performance.

Conducts staff meetings on a regular basis regarding product and hobby knowledge, store information, and sales and customer experience training.

Responsible for scheduling staff efficiently within the assigned hours and utilizes When To Work(W2W) system to ensure coverage, track and approve time off, and meet staffing needs.

Understands and communicates the store’s merchandise and target products.

Marketing

Implements the Marketing Planner as directed by management.

Plans or verifies that social media posts, radio ads, TV ads, and Slicktext support the marketing plan.

Plans displays, signing, staffing for upcoming promotions and events.

Assists management in public relations, community talks, in-store seminars, and store communication.

Administrative Control

Adheres to all store policies and procedures regarding the ringing of all transactions, any administrative duties and scheduling.

Responsible for ensuring that bank deposits are made twice weekly.

Responsible for finalizing the store staffing schedule for the next month by the 20th and notifying the Director of Operations/store owner.

Keeps store office and backroom clean and organized.

Trains staff on security awareness and loss prevention measures and communicate concerns to management.

Store Maintenance

Identifies opportunities to improve processes and reduce costs when necessary.

Maintains good housekeeping standards to help establish clean and well-presented store.

Ensures store personnel adhere to store cleanliness standards.

Community Engagement

Schedule in-store presentation – communicate with the presenter and registered participants about the events

Schedule bird walks – communicate with the presenter and registered participants about the events

Work with local organizations and businesses to provide donation.

Knowledge, Skills, and Qualifications

Must have at least 5 to 10 years of retail management experience. College degree or relevant technical or vocational training preferred.

Interest in the backyard bird feeding hobby or nature.

Must be skilled in leadership, coaching, and training, sales generation, strategic planning, customer service, communication, conflict resolution, business acumen, time management, and general retail software proficiency and/or understanding. Use of ERPLY retail software a plus, but not required.

Must be able to provide feedback, develop others, embrace and lead change, and make clear and defined decisions.

Must have excellent interpersonal skills and be able to act with integrity and professionalism to ensure that all business is conducted without bias or prejudice.

Must be able to lift and carry up to 50 lbs., perform frequent standing, walking, repetitive finger, hand and wrist motions, as well as bending, stooping, reaching, squatting, kneeling, pushing, pulling, and climbing ladders.

Must be available to work a flexible schedule to meet the needs of the business, which will include closing and weekend shifts and working during busy holiday periods. Must work at least two weekends a month.

Reliable transportation is needed to travel to the store, events, or storage location, and to move inventory between these places.

Each Wild Birds Unlimited franchise location is privately owned and operated by Wild Birds Unlimited franchisees. The Wild Birds Unlimited franchise owner(s) are the employers at each store, and the franchise owner(s) set their own wage and benefit programs, which vary by location. Wild Birds Unlimited, Inc. is not an employer or joint employer of any Store Manager, Assistant Manager, or other staff member of a Wild Birds Unlimited Store Owner.