Store Manager

Johnson Health Tech Companies; Lynnwood (WA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health & Dental Insurance

Company paid Life Insurance

401(k)

Paid Time Off

Product discounts

Wellness programs

Job summary

Johnson Health Tech Companies in Lynnwood seeks a Store Manager responsible for managing customer relationships and achieving sales goals. The ideal candidate will use a consultative sales process to meet fitness needs and ensure the store is properly staffed and maintained.

Qualifications include a Bachelor's degree or equivalent experience in retail sales, strong customer service skills, and a proven track record in sales. Offers benefits like health insurance, 401(k), and paid time off.

Qualifications

• Bachelor’s Degree in Business Administration preferred; extensive experience in sales may substitute.
• Previous sales experience required and 1 year as a Fitness Consultant is preferred.
• Strong customer service background and goal-driven.

Responsibilities

• Work closely with customers to meet their fitness needs and achieve sales goals.
• Ensure effective in-store merchandising and inventory management.
• Coordinate store sales promotions and ensure adequate staffing coverage.

Skills

Customer service experience

Sales proficiency

Fitness equipment knowledge

Time management

Education

Bachelor’s Degree in Business Administration

High school diploma or equivalent

Job description

Position Overview

Under the direction of the District Sales Manager, the Store Manager works one on one with our customers using our consultative sales process to find equipment solutions to best meet their fitness needs while working to achieve their sales goals. Additionally, the Store Manager works closely with the District Sales Manager to ensure adequate staffing coverage of store during hours of operation and ensuring that store is being properly maintained.

Responsibilities

Customer Experience

• Work closely with customers in a consultative sales process to ensure the customer needs are met and that customer relationships are positive, productive, and profitable. Must be willing and able to demonstrate products for customers.
• Ensure the quality servicing of customers by personal involvement and intelligent solutions.
• Maintain strong customer relationships and make recommendations for attracting new customers.
• Identify quality, timeliness, or perceived value problems reported by customers, as well as requests for new products and services.
• Readily respond to customer complaints and comments in a manner which resolves the issue while maintaining company guidelines.
• Assist customers with in-store pick up to safely disassemble and transport merchandise to customer vehicles.

Store Responsibilities

• Ensure that in-store merchandising is effective, appealing and keeping with company standards.
• Keep store inventory and products properly labeled, tagged and priced.
• Properly record, track and secure inventory during assigned shifts including participation in monthly store inventory cycle counts.
• Perform all closing responsibilities and duties per policies and procedures.
• Ensure that all cash, check, credit card and financing transactions are properly recorded, reconciled and deposited in compliance with company procedures.
• Ensure that proper image is portrayed through maintenance and upkeep of the building and grounds, including cleanliness of the store, garbage removal, floors vacuumed/cleaned, and signage presentable and in working order.

Professional Development

• Develop a solid understanding of the merchandise offered by the store and the benefits by studying manuals, literature, videos, and other available sources of information.
• Keep the District Sales Manager and Store Manager informed as to all pertinent factors affecting the assigned responsibilities.
• Monitor sales results for potential improvements and variances from plan and take appropriate actions.
• Monitor competitive activity in the market and identify new competition and/or changes in competitor’s activities.
• Stay current on industry trends.
• Make sure that the purchase of any used equipment is prudent and the company’s best interest.

Management Responsibilities

• Ensure adequate staffing coverage of the store during all hours of operation.
• Make recommendations as to the most effective store layout possible.
• Coordinate store’s sales promotion activities and campaigns, in concert with District Sales Manager and Marketing.
• Identify quality, timeliness or perceived value problems reported by customers, as well as requests for new products and services.
• Delegate responsibilities to store employees to ensure they understand their tasks and roles.
• Communicate any personnel issues to the District Sales Manager.
• Perform other duties as assigned by Management.

Requirements

Education

• Bachelor’s Degree in Business Administration or related field is preferred; however, extensive experience in retail or business-to-business/business-to-consumer sales industry may substitute.
• High school diploma or equivalent is required.

Experience

• Previous sales experience required.
• 1 year of experience as a Fitness Consultant at Johnson Fitness & Wellness is desired preferred.

Other Requirements

• Strong customer service background.
• Goal driven.
• High energy, passion and a great work ethic.
• Highly motivated self-starter.
• Proven ability to work successfully without supervision.
• Ability to work flexible schedule including evenings and weekends.
• Physically able to demonstrate fitness equipment for customers.

Benefits

We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include:

• Health & Dental Insurance
• Company paid Life Insurance
• 401(k)
• Paid Time Off benefits
• Product discounts
• Wellness programs

Equal Opportunity Employer

Equal Opportunity Employer, including Protected Veterans and Individuals with Disabilities.