Store Manager

Thursday Boot Company; Los Angeles (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Free product

Employee discounts

Job summary

Thursday Boot Company is opening a new Sunset Blvd store in Silver Lake, Los Angeles. As Store Manager, you will own the launch, build the team, and shape the store culture to reflect the brand from day one.

You will lead customer experience, store operations, and performance, recruit and develop Retail Ambassadors and Managers, and drive revenue with a relentless focus on hospitality and brand standards.

Qualifications

• 4+ years of retail management experience, including single or multi-store responsibilities.
• Proven ability to hire, develop, and retain high‑performing teams.
• Strong leadership with ownership of store performance and results.
• Solid business sense with sales, profitability, and ops focus.
• Excellent communication and organizational skills.

Responsibilities

• Develop a culture of extreme hospitality so every visitor leaves with a memorable, positive experience.
• Build and develop a team that consistently delivers strong service by setting clear expectations and holding performance to a high standard.
• Drive service standards that lead to strong customer feedback and consistent recognition by name.
• Identify opportunities to improve service, store flow, and the overall customer experience.
• Lead daily store operations to drive consistency, efficiency, and accuracy.
• Manage scheduling, staffing, and labor to support business needs.
• Own inventory accuracy through consistent cycle counts, restocks, discrepancy follow-up, and reporting.

Skills

Retail management

Team leadership

Customer experience

Budgeting & profitability

Job description

New Store Opening – Silver Lake, Los Angeles, CA

As Store Manager, you will play a key role in building the team, establishing the culture, and bringing the Thursday Boot Company retail experience to life from day one. This is a unique opportunity to help launch a new market while taking full ownership of store performance and shaping the store’s long-term success.

As the leader of your store, you are responsible for every aspect of the business—from delivering an exceptional customer experience and building a high-performing Ambassador team to driving results that support sustainable profitability and long-term growth.

This is a hands‑on leadership role with high accountability and meaningful upside for someone who wants to own the result. You lead from the floor, set the pace for execution, and ensure operations reflect the brand at the highest level. You also bring a deep understanding of how quality footwear, apparel, and accessories are created, and ensure the team can confidently speak to product and fit.

You are responsible for building and maintaining a culture of hospitality that ensures every customer interaction is intentional, consistent, and memorable.

This role offers meaningful opportunities for growth and increased responsibility within a fast‑growing brand for those who consistently deliver strong results.

What You’ll Do

Customer Experience & Hospitality

• Develop a culture of extreme hospitality so every visitor leaves with a memorable, positive experience
• Build and develop a team that consistently delivers strong service by setting clear expectations and holding performance to a high standard
• Drive service standards that lead to strong customer feedback and consistent recognition by name
• Identify opportunities to improve service, store flow, and the overall customer experience
• Set the tone on the sales floor by modeling premium service, coaching in real time, and removing barriers to a better experience

Leadership & Team Development

• Recruit, hire, and develop a high‑performing team of Retail Ambassadors, Lead Ambassadors, and Assistant Store Managers
• Set clear expectations and deliver consistent, structured feedback through ongoing performance management
• Build a team culture where expectations are clear, feedback is timely, and leaders consistently follow through on performance and development
• Coach leaders and team members to drive strong individual performance and team results
• Lead from the floor—supporting the team, solving problems, and upholding standards

Store Performance & Business Ownership

• Drive revenue, conversion, profitability, and customer loyalty on a sustainable basis
• Use sales, labor, and expense trends to make informed decisions that improve operational performance and profitability
• Translate sales, labor, and customer feedback trends into clear weekly priorities that improve results
• Review performance regularly and adjust staffing, floor leadership, and coaching as needed
• Provide clear written updates on performance, priorities, and follow‑through, with full accountability for results
• Align the team to business goals and maintain accountability through daily execution

Store Operations & Execution

• Lead daily store operations to drive consistency, efficiency, and accuracy
• Manage scheduling, staffing, and labor to support business needs
• Ensure consistent execution of POS processes, inventory routines, and store procedures
• Own inventory accuracy through consistent cycle counts, restocks, discrepancy follow‑up, and reporting
• Hold the team accountable to clear operating expectations each day

Store Presentation & Environment

• Uphold high store standards across cleanliness, organization, and overall presentation
• Drive strong merchandising and product presentation that supports the customer journey
• Ensure the store environment—including ambiance and functionality—reflects brand standards
• Take ownership of store condition by identifying maintenance needs and coordinating timely resolution with internal teams and vendors

What You Bring

• 4+ years of retail management experience, including single or multi‑store responsibility
• Proven ability to hire, develop, and retain high‑performing teams
• Strong leadership skills with a desire to take full ownership of store performance and results
• Solid business acumen with experience driving sales, profitability, and operational performance
• Results‑oriented mindset with the ability to turn insights into action
• Excellent communication and organizational skills
• High level of accountability, reliability, and professional integrity
• Resilient, adaptable, and comfortable in a fast‑paced retail environment
• A genuine passion for high‑quality footwear and apparel

Who You Are

• Entrepreneurial and accountable — motivated by challenging goals, clear ownership, and building something repeatable
• Customer‑first, with a focus on thoughtful service and memorable in‑store experiences
• A coach who brings out the best in people while developing the skills, processes, and culture needed for long‑term success
• Decisive and action‑oriented, with the ability to prioritize what matters most across competing needs
• Organized, reliable, and comfortable managing competing priorities
• A proactive problem‑solver who takes initiative and follows through
• Detail‑oriented and committed to maintaining elevated brand, service, and safety expectations
• Thrives in a meritocratic environment where performance, accountability, and results drive recognition and growth
• Available to work weekends, evenings, and holidays

What We Offer

• A performance‑driven environment with clear expectations and meaningful upside for those who consistently deliver results
• Competitive salary + performance‑based bonus
• Growth opportunities within a fast‑growing brand
• Free product and employee discounts

Who We Are

Thursday Boot Company was born out of frustration with the footwear industry—where quality, durability, and honest pricing were often overlooked. Our mission is simple: Build Things That Last.

After a decade selling online, we’re expanding our retail footprint nationwide to extend our commitment to high‑quality products, ethical sourcing, and exceptional customer experiences. As we continue to expand, we’re looking for driven individuals to grow with us and help shape the future of our retail experience.

To learn more, visit: https://thursdayboots.com/pages/our-story

Additional Requirements:

• Must be at least 18 years of age
• Ability to lift and move at least 50 lbs.
• Ability to bend, squat, twist, reach and use a step stool and/or ladder
• Ability to stand and/or walk for 8+ hours per shift
• Ability to work on‑site 100% of the time

Store Location: Sunset Blvd, Silver Lake, LA