Store Manager

Thuma Inc.; Los Angeles (CA); On-site; USD 85,000 - 110,000; Full time

Job summary

Thuma, a leading bedroom lifestyle brand, is looking for a Store Manager to spearhead their flagship in West Hollywood. The ideal candidate will have extensive retail management experience and a passion for creating exceptional guest experiences. This role involves team leadership, overseeing operations, and embodying Thuma's brand values.

Benefits

Equity/401k Plan with 6% matching

Comprehensive medical, dental, and vision coverage

12 weeks paid parental leave

Employee discount of 40%

Cell phone stipend of $100/month

Qualifications

• 5+ years retail experience with 4 years in management, café experience a plus.
• Strong background in retail operations and sales strategy.
• Proven leadership and customer service ability.

Responsibilities

• Lead and develop the retail team, ensuring high standards of service.
• Oversee daily store operations, including inventories and scheduling.
• Manage budgets and expenses to ensure efficiency.

Skills

Leadership

Operational Expertise

Customer Service

Inventory Management

Conflict Resolution

Tools

Microsoft Office

Shopify

Gladly

Job description

Thuma is looking for a Store Manager to lead our new flagship in West Hollywood. You will be responsible for building and leading a new team, delivering an exceptional guest experience, and driving business results. You will oversee all aspects of store and cafe operations, from team development to visual merchandising, ensuring that the space reflects Thuma’s values and standards. This role requires strong leadership, operational expertise, and a passion for creating a welcoming and inspiring retail environment.

Key Responsibilities

• Lead, develop, and motivate the Thuma retail team. Maintain a high level of product and brand knowledge and ensure 6-star hospitality for guests.
• Oversee all daily store operations, including scheduling, inventory management, and operational efficiency, while seamlessly integrating the cafe team and providing a cohesive experience.
• Drive sales performance and achieve key metrics while maintaining Thuma’s brand ethos and guest-first approach.
• Maintain visual merchandising and store presentation to uphold brand standards and create an inviting space.
• Lead hiring, onboarding, and development efforts to build a high-performing team.
• Cultivate a strong team culture through training, coaching, and continuous feedback.
• Ensure seamless execution of new product launches, events, and in-store activations.
• Collaborate with internal teams including retail operations, merchandising, marketing, and brand to align store initiatives, drive traffic, and execute in-store events
• Handle guest inquiries and resolve service issues with professionalism and a solutions-driven mindset, while collaborating with the CX team to ensure seamless guest communication.
• Manage store budget and expenses, ensuring store efficiency.
• Prioritize clienteling to build long-term relationships with guests and drive repeat business.
• Oversee daily register counts, cash depositing, and payroll submissions.
• Manage inventory control, cycle counts, and swatch monitoring.
• Lead store maintenance efforts, including scheduling and communication around repairs, cleaning, and upkeep.
• Handle operational updates, including SOP creation, updates, and calendly scheduling.
• Ensure compliance with health and safety regulations, including food safety and sanitation in the cafe.

What You’ll Need

• 5+ Years of retail experience with a minimum of 4 years experience in retail management; cafe experience is a plus
• Strong background in retail operations, planning, and sales strategy.
• Proven ability to lead and deliver high-level customer service, with a focus on clienteling and personalized experiences.
• Experience managing visual merchandising, store maintenance, and inventory control.
• Excellent communication, collaboration, and delegation skills, with strong decision-making abilities in high-pressure situations.
• Ability to recruit, train, and develop a high-performing team.
• Availability to work a Tuesday - Saturday weekly schedule
• Strong conflict resolution, employee coaching, and counseling skills.
• Proficiency in Microsoft Office; experience with Shopify and Gladly is a plus.

Physical Requirements

• You are able to be mobile on the sales floor for extended periods of time
• You are able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques

$85,000 - $110,000 a year

Thuma provides an estimate of the compensation for roles that may be hired as required by state regulations. Compensation may vary based on (a) location, as Thuma factors in specific location when benchmarking compensation for most roles; (b) individual candidate skills and qualifications; and (c) individual candidate experience.

Additionally, Thuma leverages current market data to determine compensation, so posted compensation figures are subject to change as new market data becomes available. The salary, other compensation, and benefits information is accurate as of the date of this posting. Thuma reserves the right to modify this information at any time, subject to applicable law.

Why Join Us

Equity/401k: Participation in employee stock option plan and our 401k program where we will match up to 6% of your contributions

Benefits: Comprehensive medical, dental + vision coverage options with generous employer contributions + PTO

Extras: 12 weeks of paid parental leave and company sponsored membership at One Medical

Dream Setup: MacBook Air, Airpod Pros, Magic Mouse, Magic Keyboard

Employee Discount: We provide an employee discount of 40% off all Thuma products

Room Upgrade: A complimentary product credit when you start, worth up to $2,000

Cell Phone Stipend: $100 per month to recognize that you will use your cell phone for work related things

Who We Are

Thuma is a bedroom lifestyle brand, offering customers Bed Time essentials and amenities designed to celebrate life’s simple pleasures through thoughtful elevated design, quality craftsmanship, and modern convenience.

We recognize that people come with a wealth of knowledge and are talented beyond the scope of a functional role. If this sounds like you, we encourage you to apply even if your experience doesn’t precisely match our job description. We hire for integrity, initiative, collaborative spirit, open mindedness, and willingness to learn.

Thuma is dedicated to going above and beyond to bring people with diverse perspectives and unique experiences together to do great work. We strive to create a sense of belonging by creating an inclusive culture where everyone can be their authentic self and by treating each and every team member with kindness, equity, and respect, always.